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5.0

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Martin Penn

Kelly is very customer focused and works very hard to get what the customer wants. Kelly is always in touch to keep me updated on the MHE I'm looking for. Impact Handling are lucky to have her on their team.

Sean Tanner

Kelly has proven to be a very reliable member of our team. Here work load is demanding, but this does not effect the way that she deals with the demands of both customers and the business. This is done in a professional and timely manner.

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Experience

    • United Kingdom
    • Transportation, Logistics, Supply Chain and Storage
    • 1 - 100 Employee
    • Transport Administrator
      • Jan 2023 - Present
    • United Kingdom
    • Transportation, Logistics, Supply Chain and Storage
    • 1 - 100 Employee
    • Service Coordinator
      • Jul 2018 - Jan 2023
    • United Kingdom
    • Machinery Manufacturing
    • 100 - 200 Employee
    • General Administration
      • Apr 2017 - Jul 2018
    • United Kingdom
    • Automotive
    • 1 - 100 Employee
    • Fleet Coordinator
      • Sep 2015 - Feb 2017
    • Regional Rental Coordinator
      • Oct 2013 - Jun 2015

      Process enquiries for casual hire – quotations and following up. Preparation of STR agreements, Transport Notes, etc. Maintain truck files Resolve invoice queries relating to Contract and STR. Monitor STR utilisation to achieve minimum 85% utilisation, liaising with Sales, Contract and Depot Manager to identify possible disposal machines. Close liaison with sales admin to co-ordinate delivery and handover of new trucks. Informing workshop of all new/System II trucks being delivered into depot for preparation/delivery and ensuring that they are labelled and identified on receipt. Responsible for day-to-day co-ordination of external transport Daily scheduling of transport for casual hire, demos, new and System II trucks. Responsible for transport budget for both internal and external movements providing monthly summary on costs/income. Monthly invoicing and posting out of all invoices for casual trucks. Process all requests for demonstration units and co-ordinate collection/delivery from other depots as necessary. Monitoring and collection of demo fleet.

    • United Kingdom
    • Motor Vehicle Manufacturing
    • 1 - 100 Employee
    • Operational Support Executive
      • Dec 2007 - Oct 2013

      Main responsibilities were to liaise with all departments in ensuring efficient and effective turnaround of vehicle preparation for driver and clients, I provided telephone and face to face customer services and hosted the general enquiries helpdesk. I supported the Compound Manager on a daily basis with the running of the yard, ensuring requisitions were authorised and all details were electronically recorded. Main responsibilities were to liaise with all departments in ensuring efficient and effective turnaround of vehicle preparation for driver and clients, I provided telephone and face to face customer services and hosted the general enquiries helpdesk. I supported the Compound Manager on a daily basis with the running of the yard, ensuring requisitions were authorised and all details were electronically recorded.

    • Help Desk Specialist
      • Dec 2007 - Sep 2010

      Before working as a Yard operative I worked on the Renault to Go Helpdesk and ran the helpdesk solely liaising with dealers and dealing with the day to day helpdesk duties. Before working as a Yard operative I worked on the Renault to Go Helpdesk and ran the helpdesk solely liaising with dealers and dealing with the day to day helpdesk duties.

Education

  • Tresham College of Higher Education
    GCSE, Mathematics
    2013 - 2014
  • Montagu School
    1997 - 2001

Community

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