Experience

Georgia Department of Human Services

• United States
• Government Administration
• 700 & Above Employee

• Emergency Management Specialist Manager

  • Nov 2018 - Present

  . Coordinate Mass Care, Emergency Assistance, Temporary Housing and other human services as Emergency Support Function 6 Lead for the Department of Human Services• Coordinate with relief agencies, including local and county Emergency Management Agency (EMA) and relief organizations such as the American Red Cross in responding to emergencies• Maintain the accuracy of the Continuity of Operations Plan (COOP) for the Georgia Emergency Management Agency and DHSAccomplishments: Best run EFS shelter operation in 30 years, per GEMA’s Director Homer Bryson (Hurricane Dorian)  Developed and Maintained agency-wide plans for natural and manmade disasters and emergencies Facilitated rapid delivery of human services interventions Show less

• Constituent Services Manager

  • Feb 2003 - Dec 2018

  • Managed Employee Concierge inquires for Congressmen, the Governor, Senators and other elected officials, ensuring that questions were answered and referred to appropriate agencies for resolution• Gathered and analyzed information on critical issues and trends and prepared routine reports for elected officials and stakeholders to maintain situational awareness• Reviewed, evaluated, investigated and assisted in resolving constituent complaints• Reviewed DHS correspondence directed to the Governor, Commissioner and other elected officials, providing information on resolution to the originating office/officials• Communicated with constituents, clients, prospective clients and families to gather information required to successfully resolve inquiries or complaints• Maintained confidentiality of records, following department/section policies and protocolsAccomplishments: Delivered a 90% completion rate for constituent inquiries within 3-5 days Reviewed, evaluated and resolved monthly more than 300 constituent issues promptly Developed effective, long-term professional relationships that facilitated problem resolution Maintained an active directory of resources to aid in the resolution of constituent services Show less

• Case Manager

  • Feb 1996 - Feb 2003