Experience

Quest Information Systems

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Consultant II

  • Sep 2004 - Present

  Indiana Secretary of State/Indiana Election Division - Statewide Voter Registration System (SVRS)* Assist in application implementation of a statewide voter registration system* Help define system, implementation and training requirements* Develop end-user training materials to ensure high-level of skills development* Oversee implementation activities and end user training * Coordinate the activities of five County Coordinators, including the creation and execution of individual county implementation plans * Act as a Subject Matter Expert (SME) for voter registration* Provide ongoing SVRS Proficiency Management for local election officials in 92 counties; activities include: * Conduct 25-30 yearly onsite visits to county elections officials and related personnel * Meet regularly with county election officials, staff and Election Board Members, discuss specific requirements, plans offer subject matter expertise and consultative assistance * Deliver 20-25 yearly webinars to ensure end-user proficiency with system changes due to new laws, enhancements and procedural changes; new user training; refresher courses for infrequently used functionality. * Develop and/or update training aids to improve end-user proficiency * Provide reports regarding training statistics, effectiveness and present to Election Division * Provide on-going management of county expectations and needs * Attend industry and customer-specific meetings related to Voter Registration * Act as a featured Speaker at industry and customer-related meetings and conferences * Support the state project management team on issue tracking and resolution * Maintain a high-level of support for and communication with end-users * Act as a key member of the Project Management Office * Act as a liaison with the Indiana Election Division * Continue to provide support and interface with county officials

• Business Analyst

  • Nov 2008 - Feb 2009

  IN DOE SIS Feasibility Study * Assisted with the development of online surveys. * Assisted with compiling and documenting survey results. * Assisted with researching alternative solutions. * Assisted with conducting phone interviews to other states and various Indiana school corporations. * Assisted with the final Feasibility Study document, describing the possible approaches and recommendation of the feasibility study.



Manatron

• United States
• Software Development
• 1 - 100 Employee

• Consultant

  • 1988 - 2004

  Project Manager County Government * Served as project manager for Manatron’s Visual Voter product that supported the county office of Clerk. * Assisted in the application implementation and training of the county offices of Auditor and Treasurer * Duties have included product design, presentation, contract activities, site analysis, conversions, software testing, documentation, implementation and user meetings. Also supported additional software applications. * Provided phone and onsite support to end users on the planning and installation of each application. * Identified, researched, and resolved technical problems as well as assisted in application training and development of application best practices.



Carroll County Clerk's Office

• Delphi, IN

• Deputy Clerk

  • 1984 - 1987

  Deputy Clerk * Oversaw Child Support, Small Claim filings and Voter Registration data entry. * Handled daily bookkeeping and miscellaneous case filings. Deputy Clerk * Oversaw Child Support, Small Claim filings and Voter Registration data entry. * Handled daily bookkeeping and miscellaneous case filings.



Carroll County Auditor's Office

• Delphi, IN

• Payroll Clerk

  • 1982 - 1984

  Payroll Clerk * Produced the Carroll County payroll and assisted with the county ledger process. * Responsible for real estate tax billing and tax billing data entry. Payroll Clerk * Produced the Carroll County payroll and assisted with the county ledger process. * Responsible for real estate tax billing and tax billing data entry.