Experience

Pioneer Telephone

• United States
• Telecommunications
• 200 - 300 Employee

• Customer Experienced Specialist

  • Jun 2021 - Present

  Serve as a front line customer communication for Pioneer. Provides excellent customer service by troubleshooting, resolving and assisting customers with issues that are more technical in nature. Work consists of evaluating the customer experience with various troubleshooting tools, selling and promoting company products and services during face-to-face and phone interactions with new and existing customers. Handle full scope of customers needs such as establishing new accounts, managing service request, troubleshooting, and handing disconnects and collection of accounts. Show less

• CSR

  • May 2005 - Present