Experience

Homes By Dickerson

• United States
• Construction
• 1 - 100 Employee

• Client Care Representative

  • Jun 2021 - Present



PulteGroup

• United States
• Construction
• 700 & Above Employee

• Customer Care Coordinator

  • Aug 2019 - May 2021



Plantscaping & Blooms

• United States
• Design Services
• 1 - 100 Employee

• Holiday Division Manager

  • May 2017 - Aug 2019

  Hired into a flexible position which allowed me to establish a role in which I could hire, train and grow about 30+ personnel at any given time in a production facility. • Created a “real-time” product purchase tracking system, developed and implemented an inventory control system, and reduced spending by 25% in the second year. • Configured a costing structure for the first time in the department history of 18 years. • Developed formulas for designing product which allowed for a more accurate costing structure and gave the sales team the tools to cost a job appropriately. • Reduced labor by 12.5% in the first year and then again by 10% more in the second year by building and managing productivity forecasts for production, installation, and takedown labor. • Increased revenue by 11% in the first year and then again by 10% in the second year by pushing multi-year contracts and increasing costs that had not been increased significantly in the past decade for single-year accounts. • Increased contribution margin for my department from 22% to 41%.• Developed an organization structure for the events department with a working inventory manual depicting item photo, warehouse location, vendor and cost of product. • Developed dress code and safety programs to ensure a safe work environment for all associates in the Holiday Division.• Created performance objectives that lead to achievements in setting customer expectations, ensuring accuracy and quality goals. • Lead a team of 6 core team members with additional full-time seasonal staff up to 33 employees.



Windridge Homes and PJWK Land Company

• Design Coordinator/Office Administration/Facilities Management

  • Sep 2016 - Apr 2017

  Hired into undefined position; developed my role as liaison between field personnel, municipalities, engineering firms, outside vendors, and operations team. Created and implemented systems and procedures for tracking and standardizing field operations.• Manages, plans and coordinates estimating/pre-construction activities to ensure goals or objective of projects are accomplished within prescribed time frame and funding parameters.• Monitors construction schedules and assists with questions from buyers, vendors, suppliers & manufacturers for residential and commercial projects.• Conducts pre-construction meetings with field superintendent and buyer to review plans/specifications and other contract documents. Manages the house selection process. Estimates cost of upgrades and collects monies associated with those upgrades.• Conducts weekly Operations Staff Meeting and communicates with company owners. • Continually reviews company procedures and issues process improvement plans to company owners and implementation to field support staff.• Collects rent and utility fees, addresses facility concerns from tenants, manages safety inspections of commercial buildings.• Supervises and coordinates various advertising and merchandising campaigns to grow the Windridge brand.



PulteGroup

• United States
• Construction
• 700 & Above Employee

• Construction Field Coordinator/ Administrative Assistant

  • Mar 2013 - Aug 2016

  Hired into new position within the Division; defined and developed my role as liaison between field personnel, municipalities, engineering firms, outside vendors, and office personnel. Created and implemented systems and procedures for tracking and standardizing field operations. Hired into new position within the Division; defined and developed my role as liaison between field personnel, municipalities, engineering firms, outside vendors, and office personnel. Created and implemented systems and procedures for tracking and standardizing field operations.



KMM Design Services & Marketing

• Owner

  • Jun 2012 - Mar 2013

  I design independently and am contracted by private residents and also by retail/construction locations. I also offer in-home consultations for decorating and designing.Independently from my design work I also am currently contracted out to handle social media accounts for Bremtown Fine Custom Cabinetry. I design independently and am contracted by private residents and also by retail/construction locations. I also offer in-home consultations for decorating and designing.Independently from my design work I also am currently contracted out to handle social media accounts for Bremtown Fine Custom Cabinetry.



KMM Sales and Consulting

• Owner

  • Jun 2012 - Feb 2013

  Develops brand awareness.Sets up new accounts for all supporting businesses.Drives sales and marketing.Kitchen/Bath IndustryBrands:www.fabuwood.comwww.dccabinetry.comwww.bremtown.comwww.glumber.com Develops brand awareness.Sets up new accounts for all supporting businesses.Drives sales and marketing.Kitchen/Bath IndustryBrands:www.fabuwood.comwww.dccabinetry.comwww.bremtown.comwww.glumber.com



Multiplicity, LLC

• Executive Assistant

  • Oct 2011 - May 2012

  Responsible for all office support tasks, training all new personnel, scheduling maintenance appointments, selecting office vendors, and assisting with merchandising. Serve as proactive Chamber of Commerce representative for Multiplicity. Responsible for all office support tasks, training all new personnel, scheduling maintenance appointments, selecting office vendors, and assisting with merchandising. Serve as proactive Chamber of Commerce representative for Multiplicity.



KB Home

• United States
• Real Estate
• 700 & Above Employee

• Customer Service Representative

  • Apr 2010 - May 2011

  Responsible for the overall management and organization of all claims, customer service/satisfaction, quality initiatives, and execution of company programs. Acted as a liaison between homeowner and vender when providing corrective maintenance on a warranty item. Responsible for the overall management and organization of all claims, customer service/satisfaction, quality initiatives, and execution of company programs. Acted as a liaison between homeowner and vender when providing corrective maintenance on a warranty item.



Design Works

• Design Consultant (Cabinetry)

  • Mar 2009 - Apr 2010

  Responsible for the overall management of the cabinet department which include; sales, order processing, accounting, receiving, vendor relations and customer satisfaction. Responsible for the overall management of the cabinet department which include; sales, order processing, accounting, receiving, vendor relations and customer satisfaction.



KB Home

• United States
• Real Estate
• 700 & Above Employee

• Customer Service Representative (Warranty)

  • Oct 2005 - Dec 2008

  Responsible for the overall management and organization of all claims, customer service/satisfaction, quality initiatives, and execution of company programs. Acted as a liaison between homeowner and vender when providing corrective maintenance on a warranty item. Responsible for the overall management and organization of all claims, customer service/satisfaction, quality initiatives, and execution of company programs. Acted as a liaison between homeowner and vender when providing corrective maintenance on a warranty item.