Experience

Goodwill Industries of North Florida

• United States
• Retail
• 1 - 100 Employee

• Team Lead

  • Feb 2022 - Present



Goodwill Industries of Middle Tennessee, Inc.

• United States
• Non-profit Organization Management
• 200 - 300 Employee

• Sales Lead

  • Jun 2017 - Aug 2021

  Ensured store was organized and clean; followed instructions from my manager and completed tasks; delegated tasks to employees, provided excellent customer service; input nightly paperwork; balanced cash registers; and prepared nightly deposits. Ensured store was organized and clean; followed instructions from my manager and completed tasks; delegated tasks to employees, provided excellent customer service; input nightly paperwork; balanced cash registers; and prepared nightly deposits.



Sprint

• United States
• Telecommunications
• 700 & Above Employee

• Customer Service Specialist

  • Feb 2001 - Jul 2008

  My job included troubleshooting customer's devices; described handset features; explained rate plans; activated new accounts; administered maintenance to account per customer requests; and resolved billing issues. My job included troubleshooting customer's devices; described handset features; explained rate plans; activated new accounts; administered maintenance to account per customer requests; and resolved billing issues.