Experience

Carhop
• United Kingdom
• Motor Vehicle Manufacturing
• 1 - 100 Employee
• Account Manager

  • 2019 - Present


Data Recognition Corporation

• United States
• Education Management
• 700 & Above Employee

• Customer Service Representative

  • Dec 2016 - Present

  ● Receive, respond to and resolve inbound Client contacts on company's products ● Knowledgeable about assigned Client, service offerings, policies/standards, and processes ● Manage incidents to resolution, including Client follow-up, utilizing appropriate resources within required timelines ● Document and communicate to appropriate resource any recurring/critical client issue received ● Suggest and draft improvements or additions to knowledge base as needed ● Performs to and maintains acceptable performance levels as measured against the following metrics: client hold time, call lengths, call volumes, call quality and overall customer satisfaction ● Required to achieve several certifications throughout training and contract duration • Provide timely information regarding material deliveries, pricing and return of materials. • Troubleshoot calls for technical or online systems. Show less



Outdoor Lighting Perspectives

• United States
• 1 - 100 Employee

• Customer Account Manager

  • May 2014 - Oct 2017

  Create proposals for estimates Set up appointments for technicians Keep an organized file for each and every customer Answer customer questions about their lighting systems and problem solve Follow up with customers Accounts Payable using Quickbooks Online Assist the owner with organization, communication between customers and the company, or anything else Create proposals for estimates Set up appointments for technicians Keep an organized file for each and every customer Answer customer questions about their lighting systems and problem solve Follow up with customers Accounts Payable using Quickbooks Online Assist the owner with organization, communication between customers and the company, or anything else



Comcast Cable

• Account Executive

  • Jan 2001 - May 2012

  - Interfaces with customers; advises customers and answers questions relating to products, services, billing, and all other issues and concerns. Demonstrates a strong understanding of Company products and services. - Evaluates customers' potential product needs and makes appropriate recommendations. Effectively communicates and demonstrates a high level of comfort selling Company products and services. - Informs customer of products and pricing models, as well as competitive advantages. Corrects customer billing discrepancies, prepares work orders, arranges for service appointments, and ensures appropriate follow-up procedures are met. - Meets and exceeds sales goals within the guidelines established by local market. Reports daily on the number of sales contacts and other metrics, as required. - Participates in required events held on weekends and/or weekdays. Show less