Experience

People's Partnership

• United Kingdom
• Financial Services
• 300 - 400 Employee

• People & Recruitment Assistant

  • Mar 2016 - Present

• Customer Service Executive

  • Nov 2015 - Feb 2016

  New Business Support Team



lowcostholidays

• Leisure, Travel & Tourism
• 1 - 100 Employee

• Senior Hotel Contracts Executive

  • Apr 2013 - Oct 2015

  •To accurately load all contracts to company deadlines•To support the product and inventory teams with the loading of stop sales, special offers and any other queries•To minimise the amount of errors through accurate contract loading and negotiating differences with suppliers•To provide admin support to the buying team•To assist internal and external customers with queries•To train new buyers and members of the team

• Customer Service Supervisor

  • Jan 2011 - Apr 2013

  •Dealing with hotel closures, overbookings and contractual issues•Liaising with passengers, suppliers, trade agents and hoteliers on the phone and by email to overcome any problems that may arise in the day.•Using various in-house company programs and Microsoft applications.•Delegating various tasks to my team to ensure work is prioritised to reach given deadlines.•Obtaining and gathering information from particular spread sheets and systems to collate a weekly report on any losses or reclaims made.•Taking escalated calls to help keep complaints to a minimum, therefore reducing work load for other teams such as customer services and customer relations.



Lloyds Banking Group

• United Kingdom
• Financial Services
• 700 & Above Employee

• Admin Assistant

  • Mar 2008 - Dec 2010

  •Ensure applications and documentation from financial advisers are correct and appropriate for the client. •Using various in-house company programs, and Microsoft applications to process each client’s application •Emailing, receiving and making phone calls, writing letters to financial advisers, 3rd Parties and clients about their investments or if any further details needed to process their application •Prioritising work to ensure all clients are treated fairly •Immaculate filing and keeping of records is also a must in my role, as I am trusted with the handling of confidential information.



Boots UK

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Assistant

  • Sep 2007 - Dec 2007

  •Cashier – receiving and handling of money •Customer assistant – greeting customers, assisting them with their purchases, ensuring they have a pleasant shopping experience within the shop •Stock replenishment – this included overtime work outside store hours •Direct sales marketing assignments and promotions, in and out of store. •Cashier – receiving and handling of money •Customer assistant – greeting customers, assisting them with their purchases, ensuring they have a pleasant shopping experience within the shop •Stock replenishment – this included overtime work outside store hours •Direct sales marketing assignments and promotions, in and out of store.



Faith Shoes

• Crawley

• Customer Service Assistant

  • Apr 2006 - Sep 2007

  •Customer Service at the Tills and on the Shop Floor, ensuring I operate efficiently and conscientiously, satisfying the customer’s needs. •Stock Control and replenishment to ensure shelves are filled to a high standard •Customer Service at the Tills and on the Shop Floor, ensuring I operate efficiently and conscientiously, satisfying the customer’s needs. •Stock Control and replenishment to ensure shelves are filled to a high standard