Experience

PUBLIC Hospitality

• Australia
• Hospitality
• 1 - 100 Employee

• Group Events Manager

  • Jan 2023 - Present



Riley St Garage

• Australia
• Hospitality

• Reservations and Events Manager

  • May 2021 - Jan 2023



King Living

• Furniture and Home Furnishings Manufacturing
• 200 - 300 Employee

• eCommerce Specialist

  • Dec 2020 - May 2021



THE UPSIDE

• Australia
• Retail Apparel and Fashion
• 1 - 100 Employee

• eCommerce Coordinator

  • Jul 2019 - Dec 2020

  o Overseeing customer service enquiries via phone, email, Instagram and Facebook. o Daily management of eCommerce store through Magento platform across the AU and US websites including uploading product in line with deliveries. o Assistance with CRM strategy including Win Back campaigns, Welcome Series, VIP emails and Abandoned Cart. o Merchandising the website based on product sell-through and availability where needed. o Content management in line with the overall band calendar in the form of blog pages, categories. updating homepages and tiles. o Weekly reporting through Google Analytics and Emarsys to implement any updates to the website based on analytical data. o Liaising with an external digital company on updating content and assets in line with our marketing calendar. o Management of external Magento developers for site enhancements, bugs, change requests and development of site design to improve customer experience and functionality. o Product and stock management through AP21. o Management of Farfetch seasonal buys and product upload. o Managing SEO content and keywords to help drive sales.



Jac + Jack

• Australia
• Retail Apparel and Fashion
• 1 - 100 Employee

• eCommerce Coordinator

  • Sep 2017 - Jun 2019

  o Community management and fulfilment of all customer service enquiries across Facebook and Instagram. o Managing orders and purchasing stock for high-end fashion retailer Farfetch. o Daily management of website and eCommerce store through iSAMS CMS. o Visual Merchandising o Coordinating stock with brick and mortar stores across the country to increase online revenue. o Reporting through Google Analytics o Farfetch Seasonal Buy and product upload o Community management and fulfilment of all customer service enquiries across Facebook and Instagram. o Managing orders and purchasing stock for high-end fashion retailer Farfetch. o Daily management of website and eCommerce store through iSAMS CMS. o Visual Merchandising o Coordinating stock with brick and mortar stores across the country to increase online revenue. o Reporting through Google Analytics o Farfetch Seasonal Buy and product upload



Premonition Designs and Runaway The Label

• Global Sales Manager

  • Feb 2017 - Sep 2017

  o Successfully beating monthly indent sales by converting both national and international clients (Bloomingdales, Princess Polly, Beginning Boutique) and beating weekly stock-on hand targets (Verge Girl) o Managing and growing existing accounts across 4 varied brands (independent and fast fashion labels) o Lead generation – developing national and international relationships with key retailers and markets. o Growing the wholesale business, monitoring product distribution and e-commerce platforms (Big Commerce)



Premonition Designs

• Brand Manager

  • Oct 2015 - Feb 2017

  o Community management and copywriting for organic social marketing (Facebook & Instagram) o E-commerce – managing systems across Big Commerce. o Planning, managing and negotiating influencer outreach. o Brand ownership – developing relationships with key clients to assist sales team in generating and converting leads. o Aided in website overhaul – developing copy, product descriptions and overall website layout. o Training and managing junior staff in above areas. o Community management and copywriting for organic social marketing (Facebook & Instagram) o E-commerce – managing systems across Big Commerce. o Planning, managing and negotiating influencer outreach. o Brand ownership – developing relationships with key clients to assist sales team in generating and converting leads. o Aided in website overhaul – developing copy, product descriptions and overall website layout. o Training and managing junior staff in above areas.



Shakuhachi

• Dispatch / Customer Service Coordinator

  • Sep 2013 - Dec 2014

  o Customer service – live chat, email and phone. o Online and wholesale stock management through RMS. o Monitoring and managing customer returns and credit notes (Click2it) as well as exchanges via key couriers (AusPost, DHL, TNT) o Site merchandising and weekly reporting (Excel & Shopify) o Customer service – live chat, email and phone. o Online and wholesale stock management through RMS. o Monitoring and managing customer returns and credit notes (Click2it) as well as exchanges via key couriers (AusPost, DHL, TNT) o Site merchandising and weekly reporting (Excel & Shopify)



Stylerunner

• Australia
• Retail
• 1 - 100 Employee

• Dispatch Manager / PR Assistant

  • Jan 2014 - Jun 2014

  Duties and Responsibilities whilst working for Stylerunner: - Managing sale orders and stock - Weekly online reporting - Implementing processes and ideas - Picking and Packing orders - Liaising with team members to apply new strategies to business growth - Overseeing staff to ensure all processes are followed accordingly - Dispatching customer orders effectively through TNT, Mail Call, Fastway Couriers, DHL and Australian Post - Attending with Customer Care through Live Chat, emails and phone enquiries - Promote products and services through public relations initiatives - Ensure that all items sent are beneficial to the message of the Marketing Director - Research media coverage and industry trends