Kelly S.

Business analyst/project coordinator at Hall's Culligan
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Contact Information
us****@****om
(386) 825-5501
Location
Wichita, Kansas, United States, US

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Credentials

  • HDI Support Center Analyst
    -
    Jan, 2017
    - Oct, 2024

Experience

  • Hall's Culligan
    • United States
    • Consumer Services
    • 100 - 200 Employee
    • Business analyst/project coordinator
      • Apr 2023 - Present

    • Information Technology Support Manager
      • Jul 2021 - Sep 2023

    • IT Support Technician II
      • Jan 2019 - Jul 2021

  • Faneuil Inc
    • Wichita, Kansas Area
    • IT Support Specialist
      • Aug 2017 - Dec 2018

      Updated resume to include all new skillset, duties and responsibilities. Updated resume to include all new skillset, duties and responsibilities.

  • CURO Financial Technologies Corp
    • Wichita, Kansas Area
    • IT Support Analyst
      • May 2014 - Aug 2017

      Answer phones and assist callers with technical issues in a courteous and timely manner. Troubleshoot problems with hardware and software and document the problem for fast resolution. Escalate tickets if necessary. Document and send outage notifications when necessary. Contact vendors. Clone workstations and install software. Push software using SCCM. Keep track of problems and follow up with users. Work with Active Directory, Citrix, Citrix Management console, in-house software, Dameware, VNC, Issuetrak, Easy Vista and Microsoft Office and Sharepoint. Show less

  • Via Christi Health
    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Customer Service Technician
      • Jan 2013 - May 2014

      Answer phones and assist callers with technical issues in a courteous and timely manner. Escalate tickets to level 2 support if necessary. Process access requests and set up users in a variety of applications according to procedures.Keep up with changes in processes and documentation. Document problems and outages and notify the appropriate people.Work with Citrix XenApp, Landesk Management Suite, Landesk Management Console, Goto Assist, Active Directory, Microsoft Exchange, Sharepoint, numerous healthcare applications. Show less

    • IT Intern
      • Sep 2012 - Dec 2012

      Applications support

    • IT intern (networking)
      • Jun 2012 - Aug 2012

  • Cessna Aircraft Company
    • Wichita, Kansas Area
    • Bench Upholsterer/ Composite Panel Assembler/ Instrument Panel Assembler
      • Apr 1998 - Dec 2010

  • Newman University
    • IT help desk
    • Tech support
      • Sep 2009 - May 2010

Education

  • Newman University
    Bachelor of Science (B.S.), Information Technology and Management Information Systems
    2009 - 2012
  • V.C

Community

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