Experience

Platinum Bank

• United States
• Banking
• 1 - 100 Employee

• Client Services Banker

  • Jul 2022 - Present

  As a Client Services Banker, I provide high-touch service to all our customers. This includes deposit account/services, opening of new accounts, performing account maintenance, troubleshooting service requests, assisting clients with account questions, prepare documents and perform system set up for deposits, tech assistance for retail online banking, and related services. Further, I manage a cash drawer and assist with large cash shipments. I have learned to comply with Federal and State Regulatory Compliance Statutes and bank policies, and follow them to the letter. Show less



iMedia Brands, Inc.

• United States
• Broadcast Media Production and Distribution
• 100 - 200 Employee

• Production Tech 2

  • Nov 2019 - Jul 2022

  Floor Director: Manage robotic and manual camera systems, including jib and handheld cameras. Properly and safely set up and move cameras between studios. Safely and efficiently lay out/coil camera cables for shows. Operate jib, handheld and studio configured cameras. Quickly and accurately frame necessary shots during live shows using basic shot composition skills and white-balance and color correction procedures. Operate light board, including any show-specific special needs (i.e. dim studio lights, place floor lights). Check studio lights for non-working fixtures and address appropriately (change lamps, notify lighting). Distribute and collect microphone and IFB packs to on air talent, assisting talent with proper pack and element placement. Communicate to audio tech which microphones are being used (and for what purpose) during each show. Assist on air talent during shows. This includes escorting talent to and from studios and giving verbal and non-verbal cues during shows. Maintain informative dialogue between control room personnel and guests/models, including answering all questions pertaining to show execution, set design, and guest requests before, during, and after show. Robotic Camera Operator: Use robotic camera software efficiently to create a user profile, save shots, run saved camera moves, and perform basic troubleshooting. Quickly and accurately frame shots for all shows, with minimal or no assistance given by the director. Camera setup: Quickly and accurately white balance and shade cameras for shows. Read the waveform monitor and vectorscope during live shows to ensure proper video levels. Audio console operation: Bring up and cut correct source pots on command with accurate timing in regards to the show. Read audio meters to ensure proper audio levels. VTR operation: Playback, record, and cue videotape at appropriate start and end points. Show less



ShopHQ

• United States
• Broadcast Media Production and Distribution
• 200 - 300 Employee

• Customer Service Representative

  • Feb 2018 - Nov 2019

  Began as a Customer Service Representative, rolling calls back to back taking 80-120 calls per day. Consistently maintained the desired average call stats and customer satisfaction survey ratings. When promoted to floor supervisor, I took escalated calls with customers, as well as covering Help Desk to assist Agents with any issues they may have, from soft skills to computer system navigation. Served on the Culture Committee, a wonderful outlet run by members of the call center to uplift and support all Agents, composed emails with fun facts to distract from the workday, but also spotlight different agents with unique facts about them every week. Show less

• Executive Resolution Office Representative

  • Feb 2018 - Nov 2019

  The end of the line for customer solutions, if an issue wasn’t resolved with me and my immediate supervisor, then the only next step was legal. Maintained incredible attention to detail and professionalism when interacting with customers, via phone, email, and mail. Full names were used in my office for full transparency and accountability. The reputation of both myself and the company was under scrutiny at all times. Creative problem solving for a wide litany of issues often requiring the involvement of other departments within ShopHQ, but also: outside vendors, warranty issuers, shipping companies, watch repair centers, and more. Updated the handbook, then educated the customer service Agents and Supervisors on new and streamlined orders of operation. Show less



Galls, LLC

• Greater Minneapolis-St. Paul Area

• Embroidery Tech

  • Dec 2017 - Jan 2018



A&E Television

• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Coverage Writer

  • Jan 2016 - Jan 2018

  Writing "Coverage" is essentially creating a book report or treatment + review of an intellectual property Lifetime is screening to purchase, and then recommending if the project should be considered. I read many romance novels and YA series, my favorite of which was "The Hate U Give" by Angie Thomas, which I definitely advised them to option. Writing "Coverage" is essentially creating a book report or treatment + review of an intellectual property Lifetime is screening to purchase, and then recommending if the project should be considered. I read many romance novels and YA series, my favorite of which was "The Hate U Give" by Angie Thomas, which I definitely advised them to option.



Universal Studios Hollywood

• United States
• Entertainment
• 700 & Above Employee

• Server

  • Jan 2017 - Nov 2017

  I was a server at Margartiaville. It was honestly dope and I miss it a lot. I was a server at Margartiaville. It was honestly dope and I miss it a lot.



babystep.tv

• United States
• E-learning
• 1 - 100 Employee

• Writer

  • Sep 2015 - Oct 2015

  As the company's sole voiceover writer, I meet a quota of 200-300 scripts each month, writing in tandem with the directors and editors as they created the corresponding B-roll. The pre and post production departments work simultaneously and collaboratively so that we can be flexible to meet the changing needs of the content at the drop of a hat. Wrote one-minute voiceover scripts for parenting advice videos. Conducted research on the Montessori method of teaching to find a concise bit of information to teach to fill a one-minute video, matching the B-roll. Produced 200-300 scripts each month to fill the client’s quota before the website’s launch date. Show less



Romp in the Swamp, LLC

• Los Angeles, California

• Office Assistant

  • Dec 2014 - Feb 2015

  • Assisted in the production of feature film, JUVENILES. Directed by Nico Sabenorio and produced by Chris Miller, Elliot Lewis Rosenblatt, and Scott Disharoon. • Assisted in new hire and payroll accounting, mediated between accounting service and production office • Oversaw permit and insurance certification acquisition and distribution • Maintained a clean, organized, and fun office environment • Assisted in the production of feature film, JUVENILES. Directed by Nico Sabenorio and produced by Chris Miller, Elliot Lewis Rosenblatt, and Scott Disharoon. • Assisted in new hire and payroll accounting, mediated between accounting service and production office • Oversaw permit and insurance certification acquisition and distribution • Maintained a clean, organized, and fun office environment



Not Impossible Labs

• United States
• Media Production
• 1 - 100 Employee

• Executive Assistant

  • Sep 2014 - Oct 2014

  • Spearheaded relocation to a new and challenging office space, including hiring and scheduling contractors, activating phone service, and meticulous organizational and cleaning skills. • Worked closely with accountants to invent a new payroll system. • Reestablished an informative onboarding program. • Rolling and transcribing calls, following through to maintain a relationship with contacts. • Logging and sorting footage as needed. • Maintaining a meticulous attention to detail in a relentlessly fast environment. Show less



The Gotham Group

• United States
• Entertainment Providers
• 1 - 100 Employee

• Executive Assistant

  • Jan 2014 - Sep 2014

  Second Assistant to Ellen Goldsmith-Vein • Heavy rolling calls, managed a constantly shifting schedule, arrange heavy travel. • Maintain address book, log philanthropic affiliations and donations, arrange client meetings • Drafting official submissions • Organized and supervised interns to receive guests for the company luncheon at the 2014 San Diego Comic Con • Heavy script and novel coverage • Logging submissions Second Assistant to Ellen Goldsmith-Vein • Heavy rolling calls, managed a constantly shifting schedule, arrange heavy travel. • Maintain address book, log philanthropic affiliations and donations, arrange client meetings • Drafting official submissions • Organized and supervised interns to receive guests for the company luncheon at the 2014 San Diego Comic Con • Heavy script and novel coverage • Logging submissions



The Alex Theatre

• Glendale, CA

• Floor Supervisor

  • Dec 2013 - Sep 2014

  • Supervised volunteer ushers, practiced exceptional customer service • Coordinated flow of and anticipated high foot traffic, aided theatre managers when necessary • Supervised volunteer ushers, practiced exceptional customer service • Coordinated flow of and anticipated high foot traffic, aided theatre managers when necessary



Brenna Whitaker

• Personal Assistant

  • Dec 2013 - May 2014

  • Dog walking, errand running, managing musicians’ schedules, coordinating music. • Assisted in the development of Brenna’s feature film collaboration • Dog walking, errand running, managing musicians’ schedules, coordinating music. • Assisted in the development of Brenna’s feature film collaboration



Scream Team Productions

• Entertainment
• 1 - 100 Employee

• Scare actor as Jane Toppan

  • Sep 2013 - Nov 2013

  Haunted house scare actor, playing Jane Toppan, the "Angel of Death" in Haunt of 1,000 Corpses. Improvisation acting and interacting with customers. Haunted house scare actor, playing Jane Toppan, the "Angel of Death" in Haunt of 1,000 Corpses. Improvisation acting and interacting with customers.



Chicago Screenwriter's Network

• Greater Chicago Area

• Intern

  • Jun 2013 - Oct 2013

  heavy script coverage heavy script coverage



Victoria's Secret

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Nov 2009 - Feb 2013

  After having been with the company for over three years, it was bittersweet to leave Victoria's Secret. I started part time during college, and easily fell in love with the brand and product, as well as Limited Brands' straightforward method of running the store. After time I began training for the esteemed Associates Interested in Management program, which promotes dedicated people from within and trains them to be leaders within the company. However, at the end of the course, I knew I needed to go back to college and further my education, and the team was very supportive of that decision. Show less