Kelly Roberts PJ DIP
Concierge Manager at Brown & Newirth Ltd- Claim this Profile
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Bio
Hollie Bates
Kelly is a very passionate and driven individual. Highly motivated with extensive knowledge and experience. She has a great energy, always looking to enhance the experiences of her clients and colleagues. An inspirational leader and great team member.
Lee Chapman
Kelly is a determined and enthusiastic character who cares about her teams and her own personal performance passionately, being very keen and creative she is always looking to bring new ideas and contributions to the table. She is target driven and builds customer relationships well resulting in consistent personal results all round. Always wanting to better herself Kelly volunteers for any training opportunities available and applies herself 100%.
Hollie Bates
Kelly is a very passionate and driven individual. Highly motivated with extensive knowledge and experience. She has a great energy, always looking to enhance the experiences of her clients and colleagues. An inspirational leader and great team member.
Lee Chapman
Kelly is a determined and enthusiastic character who cares about her teams and her own personal performance passionately, being very keen and creative she is always looking to bring new ideas and contributions to the table. She is target driven and builds customer relationships well resulting in consistent personal results all round. Always wanting to better herself Kelly volunteers for any training opportunities available and applies herself 100%.
Hollie Bates
Kelly is a very passionate and driven individual. Highly motivated with extensive knowledge and experience. She has a great energy, always looking to enhance the experiences of her clients and colleagues. An inspirational leader and great team member.
Lee Chapman
Kelly is a determined and enthusiastic character who cares about her teams and her own personal performance passionately, being very keen and creative she is always looking to bring new ideas and contributions to the table. She is target driven and builds customer relationships well resulting in consistent personal results all round. Always wanting to better herself Kelly volunteers for any training opportunities available and applies herself 100%.
Hollie Bates
Kelly is a very passionate and driven individual. Highly motivated with extensive knowledge and experience. She has a great energy, always looking to enhance the experiences of her clients and colleagues. An inspirational leader and great team member.
Lee Chapman
Kelly is a determined and enthusiastic character who cares about her teams and her own personal performance passionately, being very keen and creative she is always looking to bring new ideas and contributions to the table. She is target driven and builds customer relationships well resulting in consistent personal results all round. Always wanting to better herself Kelly volunteers for any training opportunities available and applies herself 100%.
Experience
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Brown & Newirth Ltd
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United Kingdom
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Luxury Goods & Jewelry
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1 - 100 Employee
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Concierge Manager
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Oct 2021 - Present
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National Account Manager
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Feb 2020 - Jul 2020
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Fine watches department Harrods
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Knightsbridge London UK
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Fine watches department Harrods
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Feb 2020 - Mar 2020
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Swatch Group
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Switzerland
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Retail Luxury Goods and Jewelry
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700 & Above Employee
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Senior Sales
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Jul 2019 - Dec 2019
Implement attractive merchandising displays for our brand while maintaining brand integrity and driving sales. Provide operational oversight for sales floor, store staffing, document management, and general administration. Deliver exceptional customer service and satisfaction through creation of singular customer experience, attentive assistance in-store, and responsive communication across the board. Meet and exceed showroom KPI’s, new business objectives, and financial goals. Sustain company and branch policy, procedure, vision, and value alignment. Lead team training, coaching, and mentorship with provision of regular feedback and completion of performance reviews. Meet expectations for both quality and timeliness with continual relationship management. Show less
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Watches of Switzerland Group PLC
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United Kingdom
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Luxury Goods & Jewelry
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700 & Above Employee
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Supervisor
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Mar 2015 - Aug 2019
I am currently Supervisor in Goldsmiths (watches of Switzerland Group) My role includes leading the team to great success by managing the daily run of the jewellery department. (including being duty manager in managers absence) Coaching and mentoring individuals on performance and skills and ensuring high standards are met in every aspect of the luxury business. I am currently Supervisor in Goldsmiths (watches of Switzerland Group) My role includes leading the team to great success by managing the daily run of the jewellery department. (including being duty manager in managers absence) Coaching and mentoring individuals on performance and skills and ensuring high standards are met in every aspect of the luxury business.
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Aurum Holdings
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United Kingdom
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Retail
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100 - 200 Employee
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Supervisor
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Jul 2018 - Jul 2018
Promotion to Supervisor Brent Cross Promotion to Supervisor Brent Cross
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Community
