Experience

Advanced Computer Technologies, LLC

• United States
• Information Technology & Services
• 1 - 100 Employee

• Service Director

  • Aug 2021 - Present

• IT Project Manager

  • Aug 2019 - Present

• Help Desk Manager

  • Oct 2012 - Present

  • Plan, organize, and arrange appointments• Calendar management for staff• Manage database (AutoTask) – Monitor queues for Technical Support• Coordinates maintenance and repair of computer equipment• Works closely with Technician to ensure customer satisfaction • Performs miscellaneous job-related duties as assigned• Manage Social Media sites - ( FB/Twitter/LinkedIn )



ACT Professional Solutions

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Senior Recruiter

  • Aug 2011 - Sep 2012

  • Interviewing potential candidates • Screening resumes • Manage jobs ads • Working with Third party vendors • Assist Sales with entering new clients in Database • Monitor Autotask - trouble ticket queues • Utilize Bullhorn to enter and submit new candidates to open job positions. • Running background checks on potential candidates • Assisting HR with payroll, monthly invoicing, reconcile credit cards • IT Planning & Calendar Management • Social Media & Marketing Show less



EPI

• Cliffside Park, NJ

• Office Administrator

  • Apr 2007 - Jun 2011



Martek Solutions

• Hackensack, NJ

• Help Desk Manager

  • Aug 1999 - Aug 2004

  • Managed call center and staff • Handled over 300 -500 calls per week • Troubleshoot technical issues and assign trouble tickets • Repair/Replace hardware on Dell laptops • Monitor ticketing system Maintained stock/inventory of all computer parts and equipment • Responsible for daily tracking of incoming/outgoing shipments • Worked independently with vendors • Assisted walk-in customers with computer repairs • Managed call center and staff • Handled over 300 -500 calls per week • Troubleshoot technical issues and assign trouble tickets • Repair/Replace hardware on Dell laptops • Monitor ticketing system Maintained stock/inventory of all computer parts and equipment • Responsible for daily tracking of incoming/outgoing shipments • Worked independently with vendors • Assisted walk-in customers with computer repairs



Athene, Inc.

• New York, NY

• Help Desk Coordinator

  • May 1999 - Aug 1999

  • Handled over 150+ calls per week • Opened and Managed tickets for repairs • Assisted with shipping/receiving • Handled over 150+ calls per week • Opened and Managed tickets for repairs • Assisted with shipping/receiving



Bash Lighting

• North Bergen, NJ

• Administrative Assistant

  • Oct 1997 - Dec 1998

  • General Office Duties (answer phones, filing, faxing, manage calendar, travel expenses, and outgoing mail) • Assist with Sales proposals for new business. • General Office Duties (answer phones, filing, faxing, manage calendar, travel expenses, and outgoing mail) • Assist with Sales proposals for new business.