Experience

MSF&W Consulting

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Project Manager | Scrum Master

  • Sep 2022 - Present



Springfield Clinic

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Business Operations Consultant

  • Feb 2016 - Sep 2022

  • Understand data and workflows• Use quantitative and qualitative data to gain insights and plan next steps• Drives system and process success• Support initiatives and gain agreement• Lead customers both inside and outside the organization to success in utilizing systems• Form relationships with customer stakeholders• Sought out for special projects• Critical thinker• Never satisfied tackling one task at a time• Facilitate product demos and end user training • Document challenges, risks, benefits, strengths and recommendations• Navigate organizational structures generating relationships• Entrepreneurial way of thinking • Team player who enjoys working with individuals throughout the organization • Hypothesis approach to development of strategic solutions and concepts• Constantly curious and a desire to continually learn Show less

• Process Improvement Coordinator

  • Mar 2014 - Feb 2016

  -Facilitated Process Improvement Teams, collaborating with subject matter experts and focusing on an exceptional patient experience-Partnered with senior leadership teams, department directors and department managers to identify areas of opportunity-Conducted workplace observations and interviews to collect qualitative and quantitative data for improvement efforts-Developed and implemented programs and services that will enhance employee, leadership and provider engagement, performance and communication Show less



Crowne Plaza Springfield

• Springfield, Illinois

• Crowne Meetings Director

  • May 2011 - Mar 2014

  - Post sales contract signing, served as single point of contact between internal and external clients to make the client’s dreams and visions a reality - Anticipated the need of the client and utilized upselling techniques to enhance the conference or event - Manage multiple accounts and groups simultaneously, often with one event ending as the next one is arriving on site - Conduct Daily Meeting Debriefs with onsite clients to insure billing accuracy, status updates and meeting satisfaction - Manager of the Year 2013 Show less



Marine Bank

• Teller

  • Oct 2007 - May 2011



The Children's Place

• Sales Associate

  • May 2007 - May 2010