Director Of Operations

• Jul 2021 - Present

Supply Chain Manager

• Dec 2019 - Jul 2021

Supply Chain Supervisor

• Jun 2019 - Dec 2019

Manager of Order Management and Logistics

• Apr 2015 - Jun 2019

Sales and Customer Service Representative II

• Feb 2010 - Apr 2015

Support a portfolio of loans in default, imminent default, loans with a focus on loan modifications, document validation, Net Present Value model running, completing second mortgage modifications, executing short sale/ DIL or answering technical foreclosure questions, as well as responsibility for identifying solutions that will improve the account in a timely manner.

Customer Relationship Manager

• Feb 2010 - Apr 2015

Support a portfolio of loans in default, imminent default, loans with a focus on loan modifications, document validation, Net Present Value model running, completing second mortgage modifications, executing short sale/ DIL or answering technical foreclosure questions, as well as responsibility for identifying solutions that will improve the account in a timely manner.Educate customers to understand their mortgage terms, review delinquency patterns and negotiate payment arrangements Process routine transactions, documenting loan history, responding to customer or other 3rd party inquiries, researching and/or preparing documentation, and analyzing requests in accordance with established guidelines to determine appropriate courses of action.Ensure quality service and effective, efficient operational support for the assigned area's internal business partners and/or external customers/clients. Efficiently identify, research, and resolve customer needs and problems. Contribute to a positive team environment in the call center through 360 degree coaching. Achievements: On the Job Training Coach, LGBT Pride Ally, Spirit Walk Award- April 2012, Bronze Award December 2011 for best idle time, Gold Award December 2011- from CRM production team, Associate of the Month- September 2011 and June 2010, April 2011 WOW story recognition, 3rd quarter 2010 Silver Star award, 26 recognition cards/ e-buttons in the past year from associates and management for my continued dedication to helping teammates and customers. Show less

Customer Service Lead

• Jan 2009 - Feb 2010

Customer Service Lead

• Jan 2009 - Feb 2010

Take care of anything the customer may need. Manage 7-18 associates on a day to day basis Guide associates to perform to full potential Take care of anything the customer may need. Manage 7-18 associates on a day to day basis Guide associates to perform to full potential

Front End Manager

• Dec 2007 - Sep 2008

Front End Manager

• Dec 2007 - Sep 2008

Help identify ways to have associate to achieve their full potential.Manage 15 associates at a time to make sure the operation is running smoothly Developing systems on how to operate from day to day.

Front Desk Agent

• Mar 2007 - Nov 2007