Senior Network Consultant

• May 2023 - Nov 2023

• Troubleshoot and resolve customer issues related to Azure VDI session hosts, virtual servers and other Microsoft-Azure based resources. • Deploy and maintain Azure AD Connect Synchronization services. • Manage internet, site-to-site, and remote access VPN connectivity through Palo Alto next generation firewalls. • Manage customer’s VMware infrastructure. • Setup, administer and troubleshoot IP phone and voice mail connectivity for Cisco Unified Call Manager and Cisco Unity… Show more • Troubleshoot and resolve customer issues related to Azure VDI session hosts, virtual servers and other Microsoft-Azure based resources. • Deploy and maintain Azure AD Connect Synchronization services. • Manage internet, site-to-site, and remote access VPN connectivity through Palo Alto next generation firewalls. • Manage customer’s VMware infrastructure. • Setup, administer and troubleshoot IP phone and voice mail connectivity for Cisco Unified Call Manager and Cisco Unity based endpoints. • Migrate Windows Server operating systems, network services, and third-party applications to Windows Server 2022 • Manage customer backups using Veeam and Datto backup solutions. • Provide escalation support for tier 1 and tier 2 techs. Show less • Troubleshoot and resolve customer issues related to Azure VDI session hosts, virtual servers and other Microsoft-Azure based resources. • Deploy and maintain Azure AD Connect Synchronization services. • Manage internet, site-to-site, and remote access VPN connectivity through Palo Alto next generation firewalls. • Manage customer’s VMware infrastructure. • Setup, administer and troubleshoot IP phone and voice mail connectivity for Cisco Unified Call Manager and Cisco Unity… Show more • Troubleshoot and resolve customer issues related to Azure VDI session hosts, virtual servers and other Microsoft-Azure based resources. • Deploy and maintain Azure AD Connect Synchronization services. • Manage internet, site-to-site, and remote access VPN connectivity through Palo Alto next generation firewalls. • Manage customer’s VMware infrastructure. • Setup, administer and troubleshoot IP phone and voice mail connectivity for Cisco Unified Call Manager and Cisco Unity based endpoints. • Migrate Windows Server operating systems, network services, and third-party applications to Windows Server 2022 • Manage customer backups using Veeam and Datto backup solutions. • Provide escalation support for tier 1 and tier 2 techs. Show less

Systems Engineer

• Dec 2018 - May 2023

• Performed server hardware and OS updates and patches. • Managed VMware vSphere deployments in US, EU, and Asia based data centers. • Responsible for Disaster Recovery infrastructure for US and EU data centers • Implemented Service Now CMDB including custom pattern development. • Managed NFS and CIFS file services on – NetApp, Pure Flash Blade, Nutanix, Windows • Created custom PowerShell scripts and functions to automate routine tasks. • Managed backup infrastructure using… Show more • Performed server hardware and OS updates and patches. • Managed VMware vSphere deployments in US, EU, and Asia based data centers. • Responsible for Disaster Recovery infrastructure for US and EU data centers • Implemented Service Now CMDB including custom pattern development. • Managed NFS and CIFS file services on – NetApp, Pure Flash Blade, Nutanix, Windows • Created custom PowerShell scripts and functions to automate routine tasks. • Managed backup infrastructure using Veeam’s Backup and Replication suite. • Helped troubleshoot and resolve any SAN or server infrastructure related issues. • Managed user access requests to network file shares. • Managed and administered Active Directory, DNS, DHCP, DFS and other core services. Show less • Performed server hardware and OS updates and patches. • Managed VMware vSphere deployments in US, EU, and Asia based data centers. • Responsible for Disaster Recovery infrastructure for US and EU data centers • Implemented Service Now CMDB including custom pattern development. • Managed NFS and CIFS file services on – NetApp, Pure Flash Blade, Nutanix, Windows • Created custom PowerShell scripts and functions to automate routine tasks. • Managed backup infrastructure using… Show more • Performed server hardware and OS updates and patches. • Managed VMware vSphere deployments in US, EU, and Asia based data centers. • Responsible for Disaster Recovery infrastructure for US and EU data centers • Implemented Service Now CMDB including custom pattern development. • Managed NFS and CIFS file services on – NetApp, Pure Flash Blade, Nutanix, Windows • Created custom PowerShell scripts and functions to automate routine tasks. • Managed backup infrastructure using Veeam’s Backup and Replication suite. • Helped troubleshoot and resolve any SAN or server infrastructure related issues. • Managed user access requests to network file shares. • Managed and administered Active Directory, DNS, DHCP, DFS and other core services. Show less

Consulting Applications Engineer

• Feb 2017 - Dec 2018

• Served as the engineering project lead for clinical data warehouse upgrade. • Conducted weekly status meeting between application analysts and infrastructure teams. • Helped implement, maintain, and support the dbMotion application and business tiers. • Performed troubleshooting for HL7 message transfer issues between various clinical systems. • Provided consulting-level engineering support to product analysts, developers, and IT leadership. • Documented and diagrammed system… Show more • Served as the engineering project lead for clinical data warehouse upgrade. • Conducted weekly status meeting between application analysts and infrastructure teams. • Helped implement, maintain, and support the dbMotion application and business tiers. • Performed troubleshooting for HL7 message transfer issues between various clinical systems. • Provided consulting-level engineering support to product analysts, developers, and IT leadership. • Documented and diagrammed system architecture and inter-related components • Automated daily operational tasks using PowerShell scripting. • Wrote SQL queries as necessary to help troubleshoot issues with HL7 message flows.

Senior Platforms Engineer

• Aug 2015 - Feb 2017

• Provided tier-three operational support for more than 10,000 servers running the company’s critical enterprise applications • Played a major role in the implementation, management, and execution of disaster recovery plans for critical enterprise systems using technologies, such as VMware’s Site Recovery Manager, Zerto, and vSphere Replication • Played a key role in the VMware platform upgrade from vSphere 5 to vSphere 6, which included approximately 9000 virtual… Show more • Provided tier-three operational support for more than 10,000 servers running the company’s critical enterprise applications • Played a major role in the implementation, management, and execution of disaster recovery plans for critical enterprise systems using technologies, such as VMware’s Site Recovery Manager, Zerto, and vSphere Replication • Played a key role in the VMware platform upgrade from vSphere 5 to vSphere 6, which included approximately 9000 virtual servers spanning three data centers nation-wide. • Utilized PowerShell/PowerCli scripting technologies to automate and streamline day to day operational tasks

Division Systems Administrator, North Florida/South Atlantic Divsion

• May 2014 - Aug 2015

• Managed server/storage/backup infrastructure for 22 hospitals spanning two divisions, which included VMware hyper-visors, vSphere-vCenter, HP blade servers, Dell Compellent storage arrays, and Commvault backup infrastructure. Enterprise Backup infrastructure • Led a server migration for three Orlando area hospitals from HCA-West Florida Division to HCA- North Florida Division • Helped coordinate and execute division and corporate led… Show more • Managed server/storage/backup infrastructure for 22 hospitals spanning two divisions, which included VMware hyper-visors, vSphere-vCenter, HP blade servers, Dell Compellent storage arrays, and Commvault backup infrastructure. Enterprise Backup infrastructure • Led a server migration for three Orlando area hospitals from HCA-West Florida Division to HCA- North Florida Division • Helped coordinate and execute division and corporate led projects at various hospitals throughout North Florida and South Atlantic Divisions • Worked closely with the application services team for all application upgrades and new technology implementations

Senior Systems Engineer

• Feb 2009 - May 2014

• Responsible for design, implementation, and management of VMware Production, Dev/Test and DR environments across three state-wide data centers • Responsible for the design, implementation, maintenance, and execution of the company’s disaster recovery plans using VMware’s Site Recovery Manager • Coordinated and led the platform migrations from VMware VI 3.5 to vSphere 4.1 and from 4.1 to vSphere 5.0 • Coordinated and led a major server hardware… Show more • Responsible for design, implementation, and management of VMware Production, Dev/Test and DR environments across three state-wide data centers • Responsible for the design, implementation, maintenance, and execution of the company’s disaster recovery plans using VMware’s Site Recovery Manager • Coordinated and led the platform migrations from VMware VI 3.5 to vSphere 4.1 and from 4.1 to vSphere 5.0 • Coordinated and led a major server hardware refresh, which involved the transition from IBM x- series rack-mount servers to HP Generation-7 490c blade servers using FCoE, flex fabric, and virtual connect technologies • Served as the engineering team lead for a major data center consolidation and re-location project involving the migration of three state-wide data centers to a single Co-Lo facility • Designed, deployed, and managed Windows Servers, VMware Infrastructure, and Citrix Presentation Server farms • Managed the company’s Active Directory and DNS infrastructure • Deployed and Managed SQL Server clusters • Gathered and reviewed quotes for new server hardware and software • Worked closely with cross functional teams including Systems Administration, Enterprise Storage, and Network Engineering on infrastructure design, build and deployments • Provided mentoring and support to other systems engineers and system administrators, including the development of documentation and administration guides for virtual infrastructure • Provided IT leadership with weekly and monthly performance and capacity reports for compute and storage resources. Show less • Responsible for design, implementation, and management of VMware Production, Dev/Test and DR environments across three state-wide data centers • Responsible for the design, implementation, maintenance, and execution of the company’s disaster recovery plans using VMware’s Site Recovery Manager • Coordinated and led the platform migrations from VMware VI 3.5 to vSphere 4.1 and from 4.1 to vSphere 5.0 • Coordinated and led a major server hardware… Show more • Responsible for design, implementation, and management of VMware Production, Dev/Test and DR environments across three state-wide data centers • Responsible for the design, implementation, maintenance, and execution of the company’s disaster recovery plans using VMware’s Site Recovery Manager • Coordinated and led the platform migrations from VMware VI 3.5 to vSphere 4.1 and from 4.1 to vSphere 5.0 • Coordinated and led a major server hardware refresh, which involved the transition from IBM x- series rack-mount servers to HP Generation-7 490c blade servers using FCoE, flex fabric, and virtual connect technologies • Served as the engineering team lead for a major data center consolidation and re-location project involving the migration of three state-wide data centers to a single Co-Lo facility • Designed, deployed, and managed Windows Servers, VMware Infrastructure, and Citrix Presentation Server farms • Managed the company’s Active Directory and DNS infrastructure • Deployed and Managed SQL Server clusters • Gathered and reviewed quotes for new server hardware and software • Worked closely with cross functional teams including Systems Administration, Enterprise Storage, and Network Engineering on infrastructure design, build and deployments • Provided mentoring and support to other systems engineers and system administrators, including the development of documentation and administration guides for virtual infrastructure • Provided IT leadership with weekly and monthly performance and capacity reports for compute and storage resources. Show less

Systems Engineer

• Nov 2006 - Feb 2009

• Managed internal and external hosted mail systems running Exchange 2003/2007 • Designed, deployed, and managed VMware 3.5 infrastructure • Administered IIS web servers and Microsoft SQL Server databases • Managed and configured SAN fabric consisting of EMC clarion storage arrays with Cisco MDS fibre channel switches • Collected and reviewed quotes for server and storage purchases • Responsible for management of Active Directory and other core infrastructure… Show more • Managed internal and external hosted mail systems running Exchange 2003/2007 • Designed, deployed, and managed VMware 3.5 infrastructure • Administered IIS web servers and Microsoft SQL Server databases • Managed and configured SAN fabric consisting of EMC clarion storage arrays with Cisco MDS fibre channel switches • Collected and reviewed quotes for server and storage purchases • Responsible for management of Active Directory and other core infrastructure services including, internal and external DNS and DHCP • Managed and maintained Barracuda Spam appliances • Managed and maintained Cisco ASA 5510 firewalls Show less • Managed internal and external hosted mail systems running Exchange 2003/2007 • Designed, deployed, and managed VMware 3.5 infrastructure • Administered IIS web servers and Microsoft SQL Server databases • Managed and configured SAN fabric consisting of EMC clarion storage arrays with Cisco MDS fibre channel switches • Collected and reviewed quotes for server and storage purchases • Responsible for management of Active Directory and other core infrastructure… Show more • Managed internal and external hosted mail systems running Exchange 2003/2007 • Designed, deployed, and managed VMware 3.5 infrastructure • Administered IIS web servers and Microsoft SQL Server databases • Managed and configured SAN fabric consisting of EMC clarion storage arrays with Cisco MDS fibre channel switches • Collected and reviewed quotes for server and storage purchases • Responsible for management of Active Directory and other core infrastructure services including, internal and external DNS and DHCP • Managed and maintained Barracuda Spam appliances • Managed and maintained Cisco ASA 5510 firewalls Show less

Network Analyst

• Jun 2005 - Nov 2006

• Installed, configured, maintained, and monitored Windows servers hosting various clinical and non- clinical applications including Windows domain controllers and other core infrastructure services • Deployed and managed Windows group policies for all servers and workstations • Provided tier three support and problem resolution for Windows servers and applications • Setup and configured first virtualization proof of concept using ESX 3.0 hypervisor… Show more • Installed, configured, maintained, and monitored Windows servers hosting various clinical and non- clinical applications including Windows domain controllers and other core infrastructure services • Deployed and managed Windows group policies for all servers and workstations • Provided tier three support and problem resolution for Windows servers and applications • Setup and configured first virtualization proof of concept using ESX 3.0 hypervisor technology • Administered Microsoft 2003 Active Directory in parallel with Novell 4.1 Directory Services • Setup, configured, and administered several Citrix server farms hosting many of the hospital’s enterprise clinical applications Show less • Installed, configured, maintained, and monitored Windows servers hosting various clinical and non- clinical applications including Windows domain controllers and other core infrastructure services • Deployed and managed Windows group policies for all servers and workstations • Provided tier three support and problem resolution for Windows servers and applications • Setup and configured first virtualization proof of concept using ESX 3.0 hypervisor… Show more • Installed, configured, maintained, and monitored Windows servers hosting various clinical and non- clinical applications including Windows domain controllers and other core infrastructure services • Deployed and managed Windows group policies for all servers and workstations • Provided tier three support and problem resolution for Windows servers and applications • Setup and configured first virtualization proof of concept using ESX 3.0 hypervisor technology • Administered Microsoft 2003 Active Directory in parallel with Novell 4.1 Directory Services • Setup, configured, and administered several Citrix server farms hosting many of the hospital’s enterprise clinical applications Show less

Supervisor, IT services

• Feb 2004 - Jun 2005

• Led and managed the systems administration team, which included the delegation of daily tasks, performance evaluations, and coaching staff to help them achieve their career goals • Participated in weekly strategic planning sessions with other departmental supervisors to help ensure alignment of IT strategy with organizational objectives • Coordinated and executed IT initiatives between Florida Department of Health and the local public health clinics • Led and managed the systems administration team, which included the delegation of daily tasks, performance evaluations, and coaching staff to help them achieve their career goals • Participated in weekly strategic planning sessions with other departmental supervisors to help ensure alignment of IT strategy with organizational objectives • Coordinated and executed IT initiatives between Florida Department of Health and the local public health clinics

Geographic Information Systems Planner, IT Services Coordinator

• Nov 1998 - Feb 2004

• Designed, implemented, and maintained the Gadsden County GIS system • Worked with various county departments, including E911, Property Appraiser, and Clerk of Courts on data integration for the county’s GIS system • Produced maps and other spatial related data for the general public, land surveyors, property developers, and other county departments • Consolidated several departmental peer-to-peer networks and e-mail systems leveraging Windows 2000… Show more • Designed, implemented, and maintained the Gadsden County GIS system • Worked with various county departments, including E911, Property Appraiser, and Clerk of Courts on data integration for the county’s GIS system • Produced maps and other spatial related data for the general public, land surveyors, property developers, and other county departments • Consolidated several departmental peer-to-peer networks and e-mail systems leveraging Windows 2000 Active Directory and externally hosted email provider • Designed and implemented the BOCC's first website using Macro Media's Dream Weaver and Fireworks suite • Provided server, desktop, networking, and application support for all departments under the Board of County Commissioners. Show less • Designed, implemented, and maintained the Gadsden County GIS system • Worked with various county departments, including E911, Property Appraiser, and Clerk of Courts on data integration for the county’s GIS system • Produced maps and other spatial related data for the general public, land surveyors, property developers, and other county departments • Consolidated several departmental peer-to-peer networks and e-mail systems leveraging Windows 2000… Show more • Designed, implemented, and maintained the Gadsden County GIS system • Worked with various county departments, including E911, Property Appraiser, and Clerk of Courts on data integration for the county’s GIS system • Produced maps and other spatial related data for the general public, land surveyors, property developers, and other county departments • Consolidated several departmental peer-to-peer networks and e-mail systems leveraging Windows 2000 Active Directory and externally hosted email provider • Designed and implemented the BOCC's first website using Macro Media's Dream Weaver and Fireworks suite • Provided server, desktop, networking, and application support for all departments under the Board of County Commissioners. Show less

Sales Representative

• May 1994 - Nov 1998

Operational Specialist

• Jul 1987 - Aug 1990