Kelly Ouellette
Registered Social Worker at Primary Care Network- Claim this Profile
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French -
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English -
Topline Score
Bio
Credentials
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First Aid AED Level "C"
Canadian Red CrossAug, 2014- Nov, 2024 -
Applied Suicide Intervention Skills Training
Suicide Prevention Resource Centre -
Community Helpers
Suicide Prevention Resource Centre -
De-escalating Potential Violent Situations
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Motivational Interviewing
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Non-Violent Crisis Intervention
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Experience
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Primary Care Network
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United States
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Non-profit Organizations
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1 - 100 Employee
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Registered Social Worker
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May 2018 - Present
Worked on an inter-disciplinary team in healthcare facility that supports physicians in the delivery of primary healthcare services:• Provided intakes for social work services based on physician referrals in a fast-paced environment• Worked with clients in a case management role; keeping client notes up to date• Typed and proofread correspondence with accuracy• Assisted clients with health issues find suitable resources related to their unique situation• Completed government paperwork and applications with clients in an efficient and timely manner• Answered phone calls; completed faxes; sending confidential information with care• Interpreted government and non-profit policies and procedures; understood complex processes and explained to clients• Provided emotional support in distressing situations; emergency management as needed• Facilitated workshops (Anxiety to Calm, Happiness Basics)• Develop rapport with clients, stakeholders, and team members
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Government of Alberta
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Canada
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Government Administration
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700 & Above Employee
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Career and Employment Consultant
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Oct 2015 - May 2018
•Conduct assessments to determine eligibility for vulnerable Albertans for the Income Support program•Informing clients of funding options and explaining policies and procedures within program•Assisted with funding for training and education programs through Learner Benefits•Providing career, training, and employment counselling and support•Handling difficult clients while using de-escalation tactics•Maintaining relationships between stakeholders; educating and informing public of program•Working with community agencies in assisting mutual clients; participating in case conferences on complex cases•Issuing of financial benefits•Ongoing review of clients’ eligibility for the program; ensuring they are compliant with expectations•Ongoing case management•Empowering clients to create positive change•Community referrals based on client needs•Performing employability and learning needs assessments to enable individual to identify employment strengths and barriers and to develop appropriate individual plans and assist clients in achieving these goals•Providing information on an array of programs and services pertaining to labour market information, work search and career advice to support Albertans requiring information and self-directed services•Assisting clients in Alberta Works Centre with resume development and work search•Developing effective external relationships with community partners, fosters partnerships that enhances services to Albertans
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Alberta Works Centre Assistant (temporary contract)
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Jun 2015 - Oct 2015
Assisting vulnerable populations with finding employment: providing support with job searching, enhancing computer skills, using fax machine and photocopier, updating resumes, maintaining job boards, administrative support, and referring to community resources as needed
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Residential Team Lead
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Jan 2015 - May 2015
Overseeing 6 group homes for individuals with developmental disabilities; ensuring clients' needs are being met with strengths-based and positive programming approaches, encouraging and building strong community and family connections for individuals in their lives, completing reporting and documentation for the program, facilitating monthly staff meetings, inputting data into databases, hiring, managing, and training new staff, communicating with funders and parents/guardians regarding programming, overseeing overall smooth operation of group homes.
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Intake & Assessment, Homeless Supports
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Apr 2014 - Feb 2015
Providing intake and assessment for individuals/families experiencing homelessness; assessing suitability for Housing First support services; referring individuals to community resources; providing crisis intervention and referrals; working with community service providers to ensure supports are set up for Case Management. Adhering to agency's policies and procedures while promoting the concept of community inclusion.
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MNP
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Canada
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Accounting
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700 & Above Employee
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Administrative Assistant
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Jun 2013 - Apr 2014
Proofread and edited financial documents, prepared bills and statements for clients, answered inquiries, reception coverage, processed payments, prepared mail-outs, drafted correspondence, and administrative assistance as required Proofread and edited financial documents, prepared bills and statements for clients, answered inquiries, reception coverage, processed payments, prepared mail-outs, drafted correspondence, and administrative assistance as required
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Education
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2014 - 2016
University of Calgary
Bachelor's degree, Social Work -
2008 - 2010
Capilano University
Diploma, Arts and Entertainment Management -
2003 - 2006
Merritt Secondary School
High School Diploma
Community
