Experience

New Jersey Guaranty Association

• Insurance
• 1 - 100 Employee

• Business Analyst

  • Jan 2019 - Present

  Scrum Master, Business Analyst, Quality Assurance Lead and Tester, User Acceptance Testing Lead and Tester, Test Case Creator, Association Trainer, Project Manager, User Guide Author, Workflow Architect, Mentor, Systems Analyst, Product Owner

• Operations Administrator

  • Jun 2016 - Jan 2019

  Data Entry, Clerical tasks, Customer Service, Workflow and Process development, Operational Projects, Inventory, Training New Employees, Developed Employee Metrics and Task Times,Guidewire Implementation - Scrum Master, Quality Assurance Lead, User Acceptance Testing Lead, Test Case Creator, Business Analyst, Jira, Project Management, Association Trainer, User Guide Author

• Operations Representative

  • Jun 2014 - Jun 2016

  Data Entry, Clerical tasks, Customer Service, Workflow and Process development, Operational Projects, Inventory, Training New EmployeesQuality Assurance Lead, Tester and Test Case creator for Guidewire Implementation

• Operations Technician

  • Nov 2013 - Jun 2014

  Data Entry, Clerical tasks, Customer Service, Workflow and Process development, Operational Projects, Inventory, Training New Employees



Weichert Financial Services

• United States
• Financial Services
• 200 - 300 Employee

• Document Control Specialist

  • Jun 2010 - Oct 2013

  Operating and maintaining on-premise document solution Handling all actions taken with offsite document solution Determining long-term document storage according to company, state and federal archive guidelines Coordination and lead on document maintenance projects at satellite offices Identifying new efficiencies for existing workflows and processes Training new staff on workflows and processes Operating and maintaining on-premise document solution Handling all actions taken with offsite document solution Determining long-term document storage according to company, state and federal archive guidelines Coordination and lead on document maintenance projects at satellite offices Identifying new efficiencies for existing workflows and processes Training new staff on workflows and processes



TenPin Lanes

• Front Of House Manager

  • Nov 2002 - Apr 2012

  Responsible for Event Planning, Training of new employees, Inventory, Order Reception, Accounts Payable Lead in Customer Service, Event Host/Coordination, Facilities Held additional roles of Bartender and Lane Mechanic Responsible for Event Planning, Training of new employees, Inventory, Order Reception, Accounts Payable Lead in Customer Service, Event Host/Coordination, Facilities Held additional roles of Bartender and Lane Mechanic