Kelly O'Shaughnessy

Client Success Manager at Voices
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Contact Information
us****@****om
(386) 825-5501
Location
London, Ontario, Canada, CA
Languages
  • English -
  • French -
Skills

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Credentials

  • Finding Your Time Management Style
    LinkedIn
    Oct, 2022
    - Nov, 2024
  • Prioritizing Your Tasks
    LinkedIn
    Oct, 2022
    - Nov, 2024
  • Asking Great Sales Questions
    LinkedIn
    Sep, 2022
    - Nov, 2024
  • Connecting and Collaborating in a Virtual or Hybrid Workplace
    LinkedIn
    Aug, 2022
    - Nov, 2024
  • The Cybersecurity Threat Landscape
    LinkedIn
    Jun, 2022
    - Nov, 2024
  • Communicate to Influence (Blinkist Summary)
    LinkedIn
    Feb, 2022
    - Nov, 2024
  • Four Simple Strategies to Boost Creativity and Productivity
    LinkedIn
    Feb, 2022
    - Nov, 2024
  • Sales Prospecting
    LinkedIn
    Feb, 2022
    - Nov, 2024
  • Sales: Closing Strategies
    LinkedIn
    Feb, 2022
    - Nov, 2024
  • Talking to Customers
    LinkedIn
    Feb, 2022
    - Nov, 2024
  • The Five Most Important Questions You Will Ever Ask About Your Organization (Blinkist Summary)
    LinkedIn
    Feb, 2022
    - Nov, 2024
  • Writing Emails People Want to Read
    LinkedIn
    Feb, 2022
    - Nov, 2024
  • Cold Email Prospecting
    LinkedIn
    Jan, 2022
    - Nov, 2024
  • Finding and Benefiting from a Mentor
    LinkedIn
    Jan, 2022
    - Nov, 2024
  • Becoming a Great Conversationalist
    LinkedIn
    Dec, 2021
    - Nov, 2024
  • Budgeting in Real Life
    LinkedIn
    Dec, 2021
    - Nov, 2024
  • Pushing Past Your Prior Limits
    LinkedIn
    Dec, 2021
    - Nov, 2024
  • Sales: Handling Objections
    LinkedIn
    Dec, 2021
    - Nov, 2024
  • The Secrets to Success at Work
    LinkedIn
    Dec, 2021
    - Nov, 2024
  • Aftersale: Maintaining Relationships
    LinkedIn
    Nov, 2021
    - Nov, 2024
  • Branding Your Authentic Self
    LinkedIn
    Nov, 2021
    - Nov, 2024
  • Centered Communication: Get Better Results from Your Conversations
    LinkedIn
    Nov, 2021
    - Nov, 2024
  • Developing a Learning Mindset
    LinkedIn
    Nov, 2021
    - Nov, 2024
  • How to Make Strategic Thinking a Habit
    LinkedIn
    Nov, 2021
    - Nov, 2024
  • Mastering Self-Leadership
    LinkedIn
    Nov, 2021
    - Nov, 2024
  • Speaking Confidently and Effectively
    LinkedIn
    Nov, 2021
    - Nov, 2024
  • The Practices of High-Performing Employees
    LinkedIn
    Nov, 2021
    - Nov, 2024
  • The Six Morning Habits of High Performers
    LinkedIn
    Nov, 2021
    - Nov, 2024
  • Turning Weaknesses into Strengths
    LinkedIn
    Nov, 2021
    - Nov, 2024
  • Cybersecurity Awareness: Phishing and Whaling
    LinkedIn
    Oct, 2021
    - Nov, 2024
  • Cybersecurity at Work
    LinkedIn
    Oct, 2021
    - Nov, 2024
  • Beating Procrastination
    LinkedIn
    Sep, 2021
    - Nov, 2024
  • Increase Visibility to Advance Your Career
    LinkedIn
    Sep, 2021
    - Nov, 2024
  • Leveraging Your Transferable Skills to Drive Your Career
    LinkedIn
    Sep, 2021
    - Nov, 2024
  • One-Minute Habits for Success
    LinkedIn
    Sep, 2021
    - Nov, 2024
  • Cold Calling Mastery
    LinkedIn
    Aug, 2021
    - Nov, 2024
  • How to Ask Productive Questions
    LinkedIn
    Aug, 2021
    - Nov, 2024
  • Jeffrey Gitomer’s Little Red Book of Sales Answers (getAbstract Summary)
    LinkedIn
    Jul, 2021
    - Nov, 2024
  • Jodi Glickman on Pitching Yourself
    LinkedIn
    Jul, 2021
    - Nov, 2024
  • Sales Strategies and Approaches in a New World of Selling
    LinkedIn
    Jul, 2021
    - Nov, 2024
  • Customer Service: Managing Customer Expectations
    LinkedIn
    Jun, 2021
    - Nov, 2024
  • How to Create a Life of Meaning and Purpose
    LinkedIn
    Jun, 2021
    - Nov, 2024
  • Building Customer Loyalty
    LinkedIn
    May, 2021
    - Nov, 2024
  • How to Create a Perfect Elevator Pitch
    LinkedIn
    May, 2021
    - Nov, 2024
  • Learning LinkedIn Sales Navigator
    LinkedIn
    May, 2021
    - Nov, 2024
  • Salesforce Tips
    LinkedIn
    May, 2021
    - Nov, 2024
  • Winning Back a Lost Customer
    LinkedIn
    May, 2021
    - Nov, 2024
  • Writing with Impact
    LinkedIn
    May, 2021
    - Nov, 2024
  • Career Advice from Some of the Biggest Names in Business
    LinkedIn
    Apr, 2021
    - Nov, 2024
  • Critical Thinking
    LinkedIn
    Apr, 2021
    - Nov, 2024
  • Negotiation Foundations
    LinkedIn
    Apr, 2021
    - Nov, 2024
  • Communicating with Empathy
    LinkedIn
    Mar, 2021
    - Nov, 2024
  • How to Build Rapport Quickly
    LinkedIn
    Mar, 2021
    - Nov, 2024
  • Coaching Skills for Leaders and Managers
    LinkedIn
    Feb, 2021
    - Nov, 2024
  • How to Slash Anxiety and Keep Positivity Flowing
    LinkedIn
    Feb, 2021
    - Nov, 2024
  • How to Train Your Brain for Maximum Growth
    LinkedIn
    Feb, 2021
    - Nov, 2024
  • Your Money or Your Life: Transforming Your Relationship with Money and Achieving Financial Independence
    LinkedIn
    Feb, 2021
    - Nov, 2024
  • Doubling Your Productivity
    LinkedIn
    Jan, 2021
    - Nov, 2024
  • Speaking Up At Work
    LinkedIn
    Jan, 2021
    - Nov, 2024
  • Strategic Thinking
    LinkedIn
    Jan, 2021
    - Nov, 2024
  • Own It: The Power of Women at Work
    LinkedIn
    Dec, 2020
    - Nov, 2024
  • IT Service Desk: Customer Service Fundamentals
    LinkedIn
    Nov, 2020
    - Nov, 2024
  • Customer Service: Call Control Strategies
    LinkedIn
    Oct, 2020
    - Nov, 2024
  • Building Relationships While Working from Home
    LinkedIn
    Sep, 2020
    - Nov, 2024
  • Project Management Foundations
    LinkedIn
    Sep, 2020
    - Nov, 2024
  • Being the Best You: Self-Improvement Modeling
    LinkedIn
    Jul, 2020
    - Nov, 2024
  • Confronting Bias: Thriving Across Our Differences
    LinkedIn
    Jul, 2020
    - Nov, 2024
  • Conquering the Five Career Derailers
    LinkedIn
    Jul, 2020
    - Nov, 2024
  • Google Drive Advanced Tips and Tricks
    LinkedIn
    Jul, 2020
    - Nov, 2024
  • Google Drive Essential Training
    LinkedIn
    Jul, 2020
    - Nov, 2024
  • Google Drive Makeover: Organizing Files and Folders
    LinkedIn
    Jul, 2020
    - Nov, 2024
  • Humble Inquiry: The Gentle Art of Asking Instead of Telling (getAbstract Summary)
    LinkedIn
    Jul, 2020
    - Nov, 2024
  • Unconscious Bias
    LinkedIn
    Jun, 2020
    - Nov, 2024
  • Building Self-Confidence
    LinkedIn
    Mar, 2020
    - Nov, 2024
  • Cultivating Mental Agility
    LinkedIn
    Mar, 2020
    - Nov, 2024
  • Working Remotely
    LinkedIn
    Mar, 2020
    - Nov, 2024
  • 5 Personal Finance Tips
    LinkedIn
    Feb, 2020
    - Nov, 2024
  • Aligning Customer Experience with Company Culture
    LinkedIn
    Feb, 2020
    - Nov, 2024
  • Being an Effective Team Member
    LinkedIn
    Feb, 2020
    - Nov, 2024
  • Building Professional Relationships
    LinkedIn
    Feb, 2020
    - Nov, 2024
  • Creating Great First Impressions
    LinkedIn
    Feb, 2020
    - Nov, 2024
  • Customer Service: Handling Abusive Customers
    LinkedIn
    Feb, 2020
    - Nov, 2024
  • Customer Service: Problem Solving and Troubleshooting
    LinkedIn
    Feb, 2020
    - Nov, 2024
  • Customer Service: Serving Customers Through Chat and Text
    LinkedIn
    Feb, 2020
    - Nov, 2024
  • Deep Work: Rules for Focused Success in a Distracted World (Blinkist Summary)
    LinkedIn
    Feb, 2020
    - Nov, 2024
  • Getting Things Done
    LinkedIn
    Feb, 2020
    - Nov, 2024
  • How Getting Curious Helps You Achieve Everything
    LinkedIn
    Feb, 2020
    - Nov, 2024
  • How to Develop your Career Plan
    LinkedIn
    Feb, 2020
    - Nov, 2024
  • Jodi Glickman on Make 'Em Love You at Work
    LinkedIn
    Feb, 2020
    - Nov, 2024
  • Leadership Foundations
    LinkedIn
    Feb, 2020
    - Nov, 2024
  • Mastering Conversations in Retail Sales
    LinkedIn
    Feb, 2020
    - Nov, 2024
  • Pitching Your Ideas Strategically
    LinkedIn
    Feb, 2020
    - Nov, 2024
  • Stop Stressing and Keep Moving Forward
    LinkedIn
    Feb, 2020
    - Nov, 2024
  • Successful Goal Setting
    LinkedIn
    Feb, 2020
    - Nov, 2024
  • Taking Charge of Your Career
    LinkedIn
    Feb, 2020
    - Nov, 2024
  • Using Questions to Foster Critical Thinking and Curiosity
    LinkedIn
    Feb, 2020
    - Nov, 2024
  • What Are Your Blind Spots? (getAbstract Summary)
    LinkedIn
    Feb, 2020
    - Nov, 2024
  • What to Do in the First 90 Days of Your New Job
    LinkedIn
    Feb, 2020
    - Nov, 2024
  • Content Marketing: Social Media
    LinkedIn
    Jan, 2020
    - Nov, 2024

Experience

  • Voices
    • Broadcast Media Production and Distribution
    • 200 - 300 Employee
    • Client Success Manager
      • Jan 2023 - Present

    • Customer Experience Coordinator
      • May 2021 - Jan 2023

    • Customer Support Specialist
      • Jan 2020 - May 2021

  • TD
    • Canada
    • Banking
    • 700 & Above Employee
    • Credit Car Specialist
      • Jan 2017 - Nov 2019

  • DAVIDsTEA
    • Canada
    • Retail
    • 300 - 400 Employee
    • Assistant Manager
      • Jun 2016 - Nov 2016

  • Caffè Nero
    • United Kingdom
    • Hospitality
    • 700 & Above Employee
    • Supervisor
      • Jan 2016 - May 2016

  • Starbucks
    • United States
    • Retail
    • 700 & Above Employee
    • Barista
      • Aug 2015 - Jan 2016

  • Paddywagon Tours
    • Ireland
    • Travel Arrangements
    • 1 - 100 Employee
    • Sales and Administration
      • Sep 2014 - Aug 2015

  • Peacock Green
    • Dublin
    • Barista
      • May 2014 - Aug 2014

  • David's Tea
    • London, Canada Area
    • Key Holder
      • Oct 2012 - Apr 2014

  • Brewster Travel Canada
    • Canada
    • Leisure, Travel & Tourism
    • 1 - 100 Employee
    • Ticket Agent
      • May 2012 - Aug 2012

Education

  • Western University
    Bachelor of Arts - BA, English Language and Literature, General
    2009 - 2013
  • Algonquin College of Applied Arts and Technology
    Graduate certificate, Human Resources Management/Personnel Administration, General
    2019 - 2020
  • Western University
    Bachelor of Arts (B.A.), English Language and Literature, General
    2009 - 2013

Community

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