Experience

Hilton Daytona Beach Oceanfront Resort

• United States
• Hospitality
• 1 - 100 Employee

• Group Sales Manager

  • Jul 2023 - Present



Embassy Suites by Hilton Tampa Brandon

• United States
• Hospitality
• 1 - 100 Employee

• Sales Manager

  • Apr 2021 - Jul 2023



Hilton St. Petersburg Carillon Park

• United States
• Hospitality
• 1 - 100 Employee

• Corporate Sales Manager

  • Aug 2019 - Sep 2020

  - Skills with Delphi, Salesforce, MeetingBroker, and OnQ Reservation Systems - Facilitate Site Visits for Prospective Clients/Future Programs - Aquire New Corporate Business for over 40 rooms on Peak Night - Maintain Relationships with Existing Accounts for Group Business along with Business Transient Travel - Skills with Delphi, Salesforce, MeetingBroker, and OnQ Reservation Systems - Facilitate Site Visits for Prospective Clients/Future Programs - Aquire New Corporate Business for over 40 rooms on Peak Night - Maintain Relationships with Existing Accounts for Group Business along with Business Transient Travel



Sales Coordinator at The Westshore Grand, A Tribute Portfolio Hotel

• Tampa/St. Petersburg, Florida Area

• Sales Coordinator

  • Dec 2018 - Aug 2019

  - Assisting Sales Executives with contracts, site visits, and room reservations - Coordinating with Front Desk, Housekeeping, and Engineering for VIP Rooms - Building Leads for Catering, Large Group, and Destination Sales Executives - Utilizing CI/TY for building Opportunities, Quotes, Contracts, and Banquet Event Orders - Filtering leads for Sales Managers According to Market Segment - Assisting Sales Executives with contracts, site visits, and room reservations - Coordinating with Front Desk, Housekeeping, and Engineering for VIP Rooms - Building Leads for Catering, Large Group, and Destination Sales Executives - Utilizing CI/TY for building Opportunities, Quotes, Contracts, and Banquet Event Orders - Filtering leads for Sales Managers According to Market Segment



Marriott International

• United States
• Hospitality
• 700 & Above Employee

• Sales Coordinator - Marriott St. Louis Grand

  • Nov 2016 - Mar 2018

  - Assisting Sales Executives with contracts, site visits, and room reservations - Coordinating with Front Desk, Housekeeping, and Engineering for VIP Rooms - Building Leads for Catering, Large Group, and Destination Sales Executives - Utilizing CI/TY for building Opportunities, Quotes, Contracts, and Banquet Event Orders

• Elite Specialist - Front Desk Operations - Orlando WorldCenter Marriott

  • May 2016 - Nov 2016

  - Assisting Silver, Gold, and Platinum Elite Guests with Resort Check In and Resort Information - Handling guest concerns with fellow departments such as housekeeping, engineering, and food/beverage - Coordinating with the sales team for site visits along with group housing for room reservations - Maintaining a positive attitude throughout all guest interactions



Vera Bradley

• Orlando Area, Florida

• Retail Lead

  • Jun 2014 - Sep 2015

  - Providing excellent customer service through extensive product knowledge. - Using the Fussy Matrix to assure that the store is ready to opened or closed accordingly. - Incorporating Vera Bradley core values in guest and team member interactions. - Resolving customer concerns quickly and efficiently with care and respect. - Providing excellent customer service through extensive product knowledge. - Using the Fussy Matrix to assure that the store is ready to opened or closed accordingly. - Incorporating Vera Bradley core values in guest and team member interactions. - Resolving customer concerns quickly and efficiently with care and respect.



Kohl's Department Stores

• Kohls

• Customer Service Area Supervisor

  • Mar 2013 - Jun 2014

  - Conduct morning and evening huddles to inform associates of daily goals. - Manage front of house operations - Greet and Thank customers - Maintain a positive attitude with customer and associate interactions - Making sure all associates are engaged through interactions with customers and other associates - Conduct morning and evening huddles to inform associates of daily goals. - Manage front of house operations - Greet and Thank customers - Maintain a positive attitude with customer and associate interactions - Making sure all associates are engaged through interactions with customers and other associates



The Walt Disney Company

• United States
• Entertainment Providers
• 700 & Above Employee

• Merchandise Hostess/Trainer

  • Jan 2012 - Mar 2013



Concordia University Chicago

• United States
• Higher Education
• 300 - 400 Employee

• Student Ambassador

  • Aug 2010 - Dec 2011