Office Manager

• Oct 2018 - Present

Reporting to the director and managing director of the company, I am in charge of ensuring the office runs smoothly and efficiently. Providing very close administrative support to the directors, ensuring all meetings are booked, including travel arrangements and hotels for meetings away from area. Handling all inbound paperwork, including invoices, purchase orders and bills. Basic knowledge of sage accounting, inputting invoices and purchase orders and running daily and weekly profit and loss reports as well as project specific reports. Handling all inbound calls and queries to the office. Checking all the teams paperwork is correct, in date and in line with the law to ensure they are working safely and correctly on site at all times. Being the first point of contact in the business to ensure any issues are dealt with efficiently and correctly. Left to manage my own time and work and trusted to work efficiently from home ensuring all tasks are completed on time. This also included taking my laptop and work phone home of an evening and weekend and ensuring any urgent queries were completed - even out of normal office working hours Helping with the re-structure of the business with a few of my ideas in meetings being put in place to help the company move forward.

GRCI Law Co-ordinator

• Aug 2018 - Sep 2018

This was a brand new role, evolving around supporting the data protection officers. I would take minutes for daily meetings and record these alongside any action points. Re-draft law documents to ensure all font and spacing was correct. Ensure all administrative tasks were complete so the data protection officers could complete their reports on time

Works Co-ordinator

• Aug 2016 - Jul 2018

Maintain and update administrative systems in line with policies, procedures and targets. Supporting the regional team by ensuring accurate vehicle and job information is collected and analysed to check for data errors and correcting these. Covering a Large geographical area coordination of operative diaries, trade supervisor diaries, training and stock takes. Ensure all records are updated and maintained to ensure compliance with policy and procedures and GDPR. Contribute to and support company's projects to improve the delivery of service for customers and operatives. Running reports daily and weekly and analysing operative vehicle and behavioural information for trade supervisors for formal meetings and disciplinaries. Taking minutes in meetings, (Including highly sensitive meetings and disciplinaries Remaining professional and confidential at all times) helping with agendas for operative team briefs and typing these up. Analysing detailed reports to present to the operations manager every period to show the financial trend for each period and present ideas of how this can be improved and maintained, These are presented in an excel document. Testing and leading the training and full dispatch of a new system that came into effect in April 2017 which effected all operatives in all areas.Taking on a much larger workload to lead a new project to improve the delivery and targets for another part of our department. All adhoc admin tasks including running a shared mailbox, scanning, filing and general admin support for senior management and operations managers.Handling confidential information and adhering to the data protection act at all times. Organising monthly meetings for all regions, attending these meetings and ensuring the agendas are completed, typed up and sent to the trade supervisor before the meeting. Admin tasks for operatives to ensure they are adhering to the company's policies and procedure.

Customer Service Representative

• Oct 2012 - Jun 2016

Dealing with customer enquiries by phone, email and face to face. • Correctly diagnose repairs for a "first time fix" service, this ensures the customer's repair is fixed to the highest standard first time. • Arranging appointments for the customers ensuring it's convenient for them. • Handling very sensitive anti-social behaviour calls in a professional and confidential manner, offering support to the customers throughout the call. • Dealing with confidential and sensitive information that relates to customers rent accounts and tenancies. • Liaising with internal and external contractors on a daily basis. • Providing support, help and advice for all customers who contact the company. • Using multiple computer systems daily, including Microsoft Excel and Word. • Trained new staff members, designing training folders and schedules for them. Adapting these training schedules to the individuals learning method. • Ensured individual and team targets were met. • Taking minutes for team meetings. • Completing all administration after each call, ensuring accurate notes are added to the system. Filing emails and letters received by customers after entering them onto the system.

Customer satisafaction telephone interviewer

• Jun 2012 - Mar 2013

Florist

• Jan 2011 - Jun 2012

Serving customers, taking orders and taking card/cash payments • Making up floral orders for customers • Answering the telephone and taking phone orders • Taking stock checks and ordering flowers for the coming week - ensuring all flowers for weddings and any large orders have been ordered • Dealt with a heavy workload, prioritising my work and often working longer hours to ensure the work was completed on time

Florist

• Jun 2007 - Dec 2010

Serving customers, taking orders and taking card/cash payments • Making up floral orders for customers • Answering the telephone and taking phone orders • Taking stock checks and ordering flowers for the coming week - ensuring all flowers for weddings and any large orders have been ordered • Dealt with a heavy workload, prioritising my work and often working longer hours to ensure the work was completed on time