Experience

True North

• Singapore
• Professional Training and Coaching
• 1 - 100 Employee

• Senior Consultant

  • Jan 2018 - Present

  1. Deliver in-person and virtual training of licensed training programs to numerous government agencies and private sectors, ensuring that all participants are engaged and have a positive learning experience. 2. Manage and develop relationships with key corporate clients, determine their training needs. 3. Drive business development activities 4. Work on ad-hoc projects to expand market share 1. Deliver in-person and virtual training of licensed training programs to numerous government agencies and private sectors, ensuring that all participants are engaged and have a positive learning experience. 2. Manage and develop relationships with key corporate clients, determine their training needs. 3. Drive business development activities 4. Work on ad-hoc projects to expand market share



Marriott Vacations Worldwide

• United States
• Hospitality
• 700 & Above Employee

• Senior Human Resources Manager

  • Jun 2014 - Feb 2017

  Lead HR Operations as business partner in full HR spectrum including annual employee engagement survey. Execute Regional HR strategies and work with U.S. to launch corporate-related initiatives. Support expansion of business by developing managers through training and coaching. Achievements• Manage restructuring process, transitions of senior leaders and resort closure • Set up Expatriate Management process to support HR expansion • Revamped salary benchmarking and salary ranges project for Singapore.• Customised and conducted Manager HR On-boarding training (managerial skill, conflict management, communication, performance management process and appraisal), Behavioural Interview Skill certification training and virtual ​learning on Supervisor and Manager skill• Proposed New Associate Recognition Award Program and various employee benefits. Show less

• Human Resources Manager

  • Nov 2008 - May 2014

  Act as business partner to oversee full HR spectrum & operations. Work with Regional Director of Human Resources to execute on Regional HR strategies and initiatives. Achievements• Supported restructuring process and communication • Endorsed by Project Director as excellent business partner in providing sound and effective HR advice to support business.• Effectively improved employee engagement survey score by a substantial increase • Creatively redesign sales compensation plans foreign talent hiring and proposed change in call centre salary structure to overcome hiring challenge.• Awarded HR Excellence Award for 2009, Most Resilient Team for 2013 and Best site Spirit to Serve the Community Award.Certifications• Star Behavioural interview certified • Gallup Strength Coach certified Show less

• Talent Relationship Management Manager

  • Jul 2007 - Oct 2008

  Spearhead and execute training and development plans for Asia Pacific. Be Marriott Culture Ambassador to customize New Hire On-boarding training for Asia Pacific. Work with Corporate in U.S. to customize and launch relevant trainings for Asia Pacific. - Task force in implementing new site opening training such as customized New Hire On-boarding and Customer Complaint Resolution for Singapore, Thailand, Japan and Hong Kong (Cantonese delivery).• Rolled out train the trainer for Customer Complaint Resolution Training to Managers in Singapore.• Coordinated with Corporate to rollout Strength Coach Certification for managers in Singapore and Hong Kong.• Planned & organized management team-building cum conference and Asia Pacific HR conference overseas. • Conducted presentation at local universities to reach out to potential graduates and proposed management trainee program. Show less



Singapore Post

• Singapore
• Transportation, Logistics, Supply Chain and Storage
• 500 - 600 Employee

• Training Manager

  • Feb 2006 - Jun 2007

  Spearhead Training curriculum & Quality Assurance Process for Customer Contact Centre. Achievements • Developed & delivered customer service and coaching program • 90% of trainees achieved 85% of QA target (it was 40%-50% before training) • Achieved an increase in staff morale with successful implementation of incentive program Spearhead Training curriculum & Quality Assurance Process for Customer Contact Centre. Achievements • Developed & delivered customer service and coaching program • 90% of trainees achieved 85% of QA target (it was 40%-50% before training) • Achieved an increase in staff morale with successful implementation of incentive program



Beacon Consulting Pte Ltd

• Singapore
• Professional Training and Coaching
• 1 - 100 Employee

• Trainer & Project Manager

  • Jan 2005 - Oct 2005

  Deliver training Customer Service, Team Building and Coaching in Asia Pacific for executive and management level. Assume Project Manager responsible for implementation and execution of training program rollout includes pre-training, development of blueprints & service standards and post-training. - Delivery of customer service, team building and leadership coaching in Singapore, China, Hong Kong, India, Philippines & Indonesia - Appointed as lead Cantonese trainer for Hewlett Packard Hong Kong for 6 months - Project manager for Merrill Lynch & NCS training development project Show less



UOB Life Assurance

• Training Executive

  • May 2003 - Jun 2004

  Develop and deliver insurance certification, induction, selling techniques, product knowledge in financial planning, investment linked product and insurance operations. Identify and analyse training needs and source for external training. Support external brokers and UOB Bancassurance in product training and selling skill techniques. Achievements • Appointed a team leader in health/fitness and new work philosophy program. Involved in planning, implementation and post evaluation. • Designed and delivered Induction Program and Internal Certification for Insurance Advisors and UOB Bank Employees leading to increase in the sale of single and regular premiums. • Helped increase passing rate for insurance certification by a drastic improvement. Show less



DBS Bank

• Singapore
• Banking
• 700 & Above Employee

• Relationship Manager

  • Sep 2001 - May 2003

  Provide customized financial solutions i.e. deposits products, loans, unit trust, investment and insurance. Achievements • 2002-Unit Trust exceeding S$10M, Insurance Premium exceeding S$10,000 • 2002- Top 30 in Eight Unit Trust Investment • 2003 - Top 10 in West Districts for Investment and Insurance Sales Provide customized financial solutions i.e. deposits products, loans, unit trust, investment and insurance. Achievements • 2002-Unit Trust exceeding S$10M, Insurance Premium exceeding S$10,000 • 2002- Top 30 in Eight Unit Trust Investment • 2003 - Top 10 in West Districts for Investment and Insurance Sales



Standard Chartered Bank

• United Kingdom
• Banking
• 700 & Above Employee

• Personal Financial Consultant

  • Dec 1995 - Jun 2001

  Consultative selling in unit trust, financial planning and insurance. Review and recommend credit applications Plan and implement sales promotional activities Sales presentations to companies Achievements • 1997 - Merit Increment For Excellence Performance • 1997 - Employee of the Month July/August • 1998 - Top sales in Branch Higher Education Savings Plan • 2000 - Top in Branch Mortgage Sales • 2001 - Sales Achievers Award for 1st Quarter • 2001 - Performance Reward for Excellence Sales Performance 2000 Show less



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Service Support Executive

  • Jul 1994 - Dec 1995

  • Handling customer enquiries both verbal and in-person • Customer service support for Overseas customer • General administrative duties • Handling customer enquiries both verbal and in-person • Customer service support for Overseas customer • General administrative duties