Experience

creehan & company

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Business Analyst

  • Oct 2020 - Present

  The Business Analyst is the liaison between the agile sprint team and the business (SME, Product Manager and Product Owner). I work to create and refine the feature backlog in preparation for the next Program Increment through defining innovative improvements to business processes in order to meet the business requirements.



RxSense

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Director Business Operations Support - File Management

  • Nov 2019 - Oct 2020



UnitedHealth Group

• Hospitals and Health Care
• 700 & Above Employee

• Technical Analyst

  • Jan 2014 - Nov 2019

  Expertise in Business Development, Change Management, Account Management, and Quality AssuranceAs a Senior Technical Analyst at HBS/Catamaran/Optum, I succeeded in facilitating all processes through my technical expertise. Through this role, I implemented pharmacy application code onto windows servers. I also implement changes into production Pharmacy application with Oracle Database. A strong business insight enabled me to spearhead all my duties and responsibilities and create a satisfied customer base. In fact, my expert domain knowledge always enabled me to articulate an innovative plan that focused on enhancing effectiveness and yielding constructive improvements.



McKesson

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Account Manager

  • 1998 - 2013

  As an Account Manager and Customer Support Lead, I was responsible for liaising between internal and external customers. Moreover, I succeeded in ensuring optimal customer satisfaction with our services. To achieve this, I held customer meetings on a regular basis. These meetings helped educate clients on our changes and future releases. Utilizing my cross-functional capabilities I organized meetings with cross functional business units and interacted with directors, managers, and analysts of Product Management, Software Development, and Quality Assurance. I also participated in audio and video conferences, meetings, and product presentations to internal and external customers and coordinated efforts with training and support desk. Prior to this I worked as an Implementation Analyst. Through this role, I implemented new customers onto MailRx application, analyzed customers business needs, and troubleshot issues. Moreover, I implemented code releases to all customer sites and established strong rapports with directors, managers, and analysts of Product Management, Software Development, and Quality Assurance. My meticulous efforts resulted in creating and managing a transition plan for customers that have been successfully implemented to the MailRx application. I also had the position of Senior Technical Support Analyst. I provided Second Level of support for the help desk and trained internal staff and client/users on the application. I deployed excellent leadership and organization skills to hold priority case meeting and maintain the quality and accuracy of programs, specifications, and documentation. Through my strong problem-solving skills, I succeeded in troubleshooting SQL stored procedures and UNIX shell scripts. My duties also included installing program modifications to the clients, reviewing aging issues within the call tracking system and managing all escalations of issues before they go to development for code changes.