Experience

FellowshipOne

• United States
• Software Development
• 1 - 100 Employee

• Education Specialist

  • Feb 2020 - Present



Omnitracs

• United States
• Software Development
• 300 - 400 Employee

• Technical Trainer

  • Mar 2015 - Feb 2020

  As a technical trainer, I get to work with all aspects of customer-facing documentation and training for Omnitracs. This includes: -Working with software and hardware development teams to create, manage, edit, and release technical documentation such as release notes, installation manuals, user guides, online help, knowledge base articles, and mobile help. -Creating training videos for varying external audiences and leading internal training webinars. -Collaborating with members of our development team to create and maintain customer-facing websites. -Assisting with creating content for an annual user conference and leading a technical product-related breakout session. -Using technology and programs such as Microsoft Office suite, Adobe (Illustrator, Photoshop, Dreamweaver, Audition, Premier Pro, InDesign, Captivate, FrameMaker), Madcap Flare, Camtasia, SnagIt, Salesforce, and JIRA.



SSE

• United States
• IT Services and IT Consulting
• 500 - 600 Employee

• QA/Text Editor

  • Sep 2013 - Mar 2015

  -Work independently and with subject matter experts to edit and maintain highly technical training material. -Edit hard-copy text, web-based content, graphics, and interactive training programs for grammatical accuracy, content correctness, graphics correlation, and customer-driven style guide conformity. -Work concurrently on multiple projects with varying deadlines. -Work independently and with subject matter experts to edit and maintain highly technical training material. -Edit hard-copy text, web-based content, graphics, and interactive training programs for grammatical accuracy, content correctness, graphics correlation, and customer-driven style guide conformity. -Work concurrently on multiple projects with varying deadlines.



Professional Property Management, Weaver Creek Community

• Springfield, MO

• Property Manager

  • Dec 2012 - Sep 2013

  -Continue with previous duties held as a leasing agent. -Handle any complaints or resident issues that arise. -Be the on-site contact available to respond to emergencies 24/7. -Work with outside vendors for marketing, such as creating and running radio ads, newspaper ads, and participating in housing fairs. -Process legal actions such as evictions, pay or quit, and sending accounts to collections. -Make bank deposits and reconcile resident and vendor accounts. -Manage and perform the same duties for an off-site property of townhouses. -Lead the search for a new employee, conducted all interviews, and trained the newly-hired employee.



Weaver Creek Community

• Springfield, MO

• Resident Specialist/Leasing Agent

  • May 2010 - Dec 2012

  -Performed office duties such as filing, answering multi-line phones, copying, and helping residents that came into the office. -Showed perspective residents around the property and helped them find the best apartment based on their wants and needs. -Fostered a sense of community among current residents by planning large community events. -Implemented a retention plan to retain current residents. -Updated and edited community paperwork and legal documents. -Processed rental applications and performed credit checks, criminal background checks, and performing employment and rental verifications. -Created community documents such as notices of rule violations and a monthly newsletter. -Collected and posted rents in a rent management software system. -Used online resources to market vacant apartments.