Project Manager

• 2019 - Present

Office Manager

• 2017 - 2019

Organize service calls so that a technician is sent to a variety of locations in a timely manner, maintain the work schedules for field technicians and assure that all customer commitments are met. Provide logistical support to technicians and communication with both fellow employees and customers. Inform customers of the progress of service operations while ensuring that technicians operate in a cost-effective fashion. Match each available technician to a job based on that technician's skill level and location. Build positive relationships with customers, developing new accounts, and ensuring repeat business from existing customers. • Develop loyal and long-lasting client relationships through personal attention and follow-up. Prospects, qualifies, solidifies relationships, overcomes objections and closes new accounts using proven sales techniques. Maintains existing accounts. Develops/updates database of qualified leads through referrals, telephone canvassing, face to face meetings, cold calling, email, and networking.

Manager Of Operations

• 2013 - 2016

Management of Operations Finance Management Marketing Enhanced productivity by introducing and using software tools to reduce duplication of effort Optimized office operations by reorganizing contacts and property files for maximum efficiency Received numerous referrals through strong customer rapport Organize and track company contacts, files, finances and billing Research and draft proposals and estimates Coordinate and develop marketing activities and collateral Management of Operations Finance Management Marketing Enhanced productivity by introducing and using software tools to reduce duplication of effort Optimized office operations by reorganizing contacts and property files for maximum efficiency Received numerous referrals through strong customer rapport Organize and track company contacts, files, finances and billing Research and draft proposals and estimates Coordinate and develop marketing activities and collateral

Administrative Assistant

• 2013 - 2016

Coordinated showings and marketing through Craigslist, MLS, Zillow, Trulia, HotPads, and LoopNet Worked with Section 8, HAP, HACA, and HATC, Caritas and Front Steps housing assistance programs Managed bookkeeping duties with TenantPro Coordinated move out, make readies, and move ins Enhanced productivity by introducing and using software tools to reduce duplication of effort Optimized office operations by reorganizing contacts and property files for maximum efficiency Received numerous referrals through strong customer rapport

Owner Operator

• 2010 - 2012

Perform a variety of activities for children such as songs, games and story telling. Develop day by day activity plans. Plan and apply activities to meet the emotional, bodily, intellectual and social needs of the children. Establish child routines and offer constructive guidance. Ensure kids are supervised at all times. Prepare and dish up nutritious meals and snacks. Set-up policies and procedures regarding disciplinary policies. Provide playing equipment and toys to kids. Provide opportunities for sleep and rest time. Build children’s self respect. Provide daily schedules of activities. Provide instant solution or call to help in case of emergency.

Realtor Assistant

• 2001 - 2007

Full time administrative duties. Contract coordinating with clients, Realtors, lenders, inspectors and title reps. Online marketing including craigslist, facebook and Tour Factory. Courier services including but not limitted to flyers, signs and lockbox installation and pick up. Impecable office organization and reorganization. Exceptional customer relations.

Licensed Realtor, 2001 - 2005 Coldwell Banker United, Realtors

• 2001 - 2005

Prospect for both seller and buyer leads, convert leads to appointments & close for buyer agency agreements.Conduct a thorough needs analysis to ensure fiduciary service to all buyer clients.Ensure that buyer clients are pre-qualified with mortgage lender.Show homes to prospective home buyer clients.Identify homes to show that meet buyers’ criteria.Schedule showings of homes with buyer clients, listing agents and/or home sellers.Refine buyers’ criteria and select additional homes to show as necessary.Write & submit all offers to purchase homes for buyer clients.Negotiate offers to purchase and oversee entire negotiation process.Schedule and attend on-site property inspections with clients and vendors.Negotiate all inspection repairs.Provide buyer clients access to homes under contract as needed for measuring, inspecting & etc.Promptly return all buyer client telephone calls, texts and/or emails.Gather and answer buyer questions about potential homes and local community information.Provide buyer clients pricing information and market research.Educate buyer clients about home buying process.Regularly assure buyer clients that lead agent is involved & informed – Promote the team conceptKeep lead agent informed on all client communications and developments (copied on all emails & update notes in CRM).Close buyer clients to written offers to purchase.Train, mentor and assist in the hiring of additional buyer’s agents and showing assistants.Communicate diligently with administrative staff to ensure the highest level of service to buyer clients from initial contact through contract to close.Regularly attend team meetings.Attend all office training for working with buyer clients.