Kelly Mosher
Account Manager & Store Planning Tech at Sellers Publishing, Inc.- Claim this Profile
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Bio
Stephanie Guillemette
It was a pleasure to work with Kelly. She radiates a positive attitude that reflects warmth, good energy, and a genuine concern for customers, reps, and co-workers alike. Kelly is an effective listener working through all challenges with patience and attention to detail. She does so efficiently, ensuring that in the end the customer experience is always a good one. Kelly understands systems and process, and is able to consistently strive for a mutually beneficial outcome. She is always willing to learn and adapt to change proving through her patience and professionalism that she is a strong asset to any company.
Stephanie Guillemette
It was a pleasure to work with Kelly. She radiates a positive attitude that reflects warmth, good energy, and a genuine concern for customers, reps, and co-workers alike. Kelly is an effective listener working through all challenges with patience and attention to detail. She does so efficiently, ensuring that in the end the customer experience is always a good one. Kelly understands systems and process, and is able to consistently strive for a mutually beneficial outcome. She is always willing to learn and adapt to change proving through her patience and professionalism that she is a strong asset to any company.
Stephanie Guillemette
It was a pleasure to work with Kelly. She radiates a positive attitude that reflects warmth, good energy, and a genuine concern for customers, reps, and co-workers alike. Kelly is an effective listener working through all challenges with patience and attention to detail. She does so efficiently, ensuring that in the end the customer experience is always a good one. Kelly understands systems and process, and is able to consistently strive for a mutually beneficial outcome. She is always willing to learn and adapt to change proving through her patience and professionalism that she is a strong asset to any company.
Stephanie Guillemette
It was a pleasure to work with Kelly. She radiates a positive attitude that reflects warmth, good energy, and a genuine concern for customers, reps, and co-workers alike. Kelly is an effective listener working through all challenges with patience and attention to detail. She does so efficiently, ensuring that in the end the customer experience is always a good one. Kelly understands systems and process, and is able to consistently strive for a mutually beneficial outcome. She is always willing to learn and adapt to change proving through her patience and professionalism that she is a strong asset to any company.
Experience
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Sellers Publishing, Inc.
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United States
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Book and Periodical Publishing
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1 - 100 Employee
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Account Manager & Store Planning Tech
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Jan 2020 - Present
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Grove Collaborative
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United States
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Manufacturing
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200 - 300 Employee
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Grove Guide
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Aug 2019 - Dec 2019
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Viabella Holdings, LLC
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United States
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Paper and Forest Product Manufacturing
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1 - 100 Employee
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Account Manager
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May 2013 - Apr 2019
Supports customers and Sales reps by acting as the primary in-house contact. Provides timely, accurate and complete responses to customer requests and issues while supporting Sales initiatives and company revenue goals.Works diligently to support account growth and customer retention.
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Sales Support Coordinator
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Aug 2004 - May 2013
Responded to customer inquiries on order status, item availability and previous order discrepancies. Responded both to inquiries and complaints; initiated corrective action in a timely manner on accounts within aligned territory.Supported sales growth and customer retention by maintaining an in depth knowledge of promotions, terms and policies for everyday, seasonal & distributed product. Worked with and communicated the information to customers and sales reps utilizing reports that were created using various Microsoft Office formats – Excel, Word etc. as well as with verbal communication.Supported team of sales reps by analyzing sales data for their account base and worked to help meet established sales goals for the territory. Helped create a policy and procedure manual that was used by employees as a reference manual for various procedures related to customer service functions and order entry.
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Liberty Mutual Insurance
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United States
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Insurance
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700 & Above Employee
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Marketing Department - Agent Licensing
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Apr 2002 - Dec 2003
Maintained in depth knowledge of laws and regulations regarding the licensing of insurance agents for various states.Established a process for using a new automated system for agent licensing that replaced the manual process for requesting and processing insurance agent licenses.
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Shipping and Receiving Clerk
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Aug 1999 - Apr 2002
Oversaw all functions of the shipping and receiving department. Was responsible for keeping an accurate daily log of packages and supplies received and the distribution of all shipments received to various departments within the company.Coordinated and processed all daily outgoing shipments using UPS World Ship software. Also used Fed-Ex shipping software on occasion. Coordinated larger palletized shipments using various freight shipping companies.
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Education
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Keene State College
General Studies
Community
