Place Activation Officer - Acting

• Dec 2022 - Present

Event and Operations Officer

• Mar 2022 - Present

As part of the State Theatre Centre of WA's Venue Management team.Responsibilities: Assisting with set up for events, performances and functions within the venues of the State Theatre.Responsible for the non-ticketed events and functions from initial stages to completion.Responsible for in-house bookings for resident theatre/dance companies.Supporting the Events and Operations Coordinator with administration tasks.Supporting the Front of House Team with administration and ad hoc tasks.Day to day administration tasks. Show less

Front Of House Manager

• May 2021 - Present

Responsibilities: Managing the venue Front of House for performances/events in a patron facing capacity. This includes venue prep/open and close, usher management and task delegation, pre and post show management of patrons, performance reporting, troubleshooting patron queries, and OSH and Fire Warden duties.

Project Officer

• Sep 2022 - Dec 2022

Assisting the Perth Cultural Centre with the Music on the Wetland project. This was in association with West Australian Music (WAM), as part of the Contemporary Music Fund initiative.

Event and Operations Officer - Acting

• Jan 2022 - Mar 2022

As part of the State Theatre Centre of WA's Venue Management team.Responsibilities: Assisting with set up for events, performances and functions within the venues of the State Theatre.Responsible for in-house bookings for resident theatre/dance companies.Supporting the Events and Operations Coordinator with administration tasks.Supporting the Front of House Team with administration and ad hoc tasks.Day to day administration tasks.

Online and Logistic/ Sales and Myer Hub Assistant

• Dec 2008 - Present

Responsibilities: PM Controller - Team leadership; task assigning, administration, problem solving, post management; picking items for online orders, packing online orders, prioritising orders, database updates.Previous: Sales Assistant - Miss Shop DepartmentResponsibilities: Customer service, stock management, cash handling, team leadershipExperience/ Knowledge of: Women's Youth Fashion, Children's Fashion, Ladies' Shoes, and Men's Youth Fashion

Team Leader - Miss Shop Department

• Jul 2014 - Jan 2015

Team Leader of the Miss Shop Department. Managing the Miss Shop team from the selling floor through to managing stock flow, logistics, customer service standards, and catalogue and merchandise set up. Instructor for the ‘My Customer Order – Ipad App.’ E-commerce initiative 2014 - teaching staff how to use the in store Customer Order app, and assisting staff when issues occur with the program. 'DELIGHT’ Customer service initiative 2014 leader - Teaching and encouraging new customer service standards and practices. Show less

Event Staff

• Oct 2017 - Jan 2023

Role: Casual Event Staff Achievements: Splendour In The Grass 2019, staff are invited and/or selected to work the large scale music festival in Byron Bay, NSW. Events: Diwali Mela Festival - Box Office Assistant Ascot Melbourne Cup - Ticketing Assistant Origin NYE Music Festival - Artist Liaison (Base Stage Assistant) The Compound: Andy C - Ticketing Staff FIXLE - Event Activation - Door Staff Groovin' The Moo; Bunbury 2018 - Moshtix Ticketing Staff (ticket scanning) SUPANOVA 2018; Perth - Moshtix Ticketing Staff (ticketing selling) 2018 Perth Royal Show - Gate Supervisor SSAA EXPO - Ticket Seller (Ticketbooth) Origin Fields 2018 - Artist Liaison; Sunset (Main) Stage stage liaison, onsite artist rooms liaison St Jerome's Laneway Festival - Fremantle 2019 - Box Office Assistant (Moshtix) Groovin' The Moo - Bunbury 2019 - Box Office/Customer Service Assistant WA Day Festival - Wristbanding and gate management; Snack (02/06/19) State Of The Art festival (03/06/19) SUPANOVA Perth, 2019 - GSA scanning staff (Moshtix scanner assistant) Splendour In The Grass, 2019, North Byron Parklands, NSW - Moshtix event staff (roles included Supervisor and Customer Service/Ticketing) 2019 Perth Royal Show - Gate Supervisor Falls Festival 2020- Box Office customer service assistant (Moshtix) Laneway Festival 2020- Box Office customer service assistant (Moshtix) Hyperfest Festival 2021 - Moshtix ticketing staff Optus Stadium - 2021 AFL season Usher Perth Royal Show 2021 - Ticketing Gate Supervisor Oktoberfest 2021 - Moshtix Supervisor Show less

Merchandise Assistant

• May 2022 - Aug 2022

Merchandise Assistant for Van Gogh Alive; a touring, sensory exhibition of the works of Van Gogh. Responsibility: - Customer service - Visual merchandise - Stock flow management Merchandise Assistant for Van Gogh Alive; a touring, sensory exhibition of the works of Van Gogh. Responsibility: - Customer service - Visual merchandise - Stock flow management

Front of House - Usher

• Feb 2022 - Mar 2022

Role: Usher for the 2022 Perth Festival season. Responsibilities: Assisting patrons with ticketing concerns, scanning tickets and wrist banding patrons, ensuring patrons follow COVID-19 safety guidelines. Role: Usher for the 2022 Perth Festival season. Responsibilities: Assisting patrons with ticketing concerns, scanning tickets and wrist banding patrons, ensuring patrons follow COVID-19 safety guidelines.

Exhibition Coordination Assistant

• Feb 2022 - Mar 2022

Role: Exhibition Coordination Assistant and Marquee Manager. Responsibilities: Coordination of Marquee volunteers and stock flow, assisting the reception team with daily duties, assisting with the COVID Marshal team. Role: Exhibition Coordination Assistant and Marquee Manager. Responsibilities: Coordination of Marquee volunteers and stock flow, assisting the reception team with daily duties, assisting with the COVID Marshal team.

Catalogue Marquee Manager

• Mar 2021 - Mar 2021

FOH/COVID Marshal

• Jan 2021 - Feb 2021

Assisting the FOH team in adhering to COVID-19 regulations and practices during the course of the festival. My prior experience with Perth Festival and in events was called upon to assist the FOH team and Box Office team when required. This lead to taking on a FOH Management role, and liaising with the Film Program Associate in managing the pre-event for the screening of Fists of Fury Noongar Daa. Assisting the FOH team in adhering to COVID-19 regulations and practices during the course of the festival. My prior experience with Perth Festival and in events was called upon to assist the FOH team and Box Office team when required. This lead to taking on a FOH Management role, and liaising with the Film Program Associate in managing the pre-event for the screening of Fists of Fury Noongar Daa.

Catalogue Marquee Manager

• Mar 2020 - Mar 2020

Assisting the General Manager and Accounts in the management of two merchandise marquees - volunteer coordination, trouble shooting, cash handling, stock flow management, cash reconciliation, end of day banking procedures, general administration, and ad hoc tasks. Assisting the General Manager and Accounts in the management of two merchandise marquees - volunteer coordination, trouble shooting, cash handling, stock flow management, cash reconciliation, end of day banking procedures, general administration, and ad hoc tasks.

Box Office 2IC

• Jan 2020 - Feb 2020

Responsibilities: Supporting the Box Office Supervisor and Coordinating Staff, assisting box office staff and customer service. Skills/Experience: Customer service, leadership, problem solving, Via ticketing system, cash handling and reconciliation conflict resolution, two-way radio use Responsibilities: Supporting the Box Office Supervisor and Coordinating Staff, assisting box office staff and customer service. Skills/Experience: Customer service, leadership, problem solving, Via ticketing system, cash handling and reconciliation conflict resolution, two-way radio use

WAMFest 2019 Staff

• Oct 2019 - Nov 2019

Role/s: WAMFest Merch Store Manager, WAMAwards FOH Manager, WAMCon Staff Contracted to assist with various aspects of the 2019 WAMFest festival: the sourcing and organising of band/artist merchandise to stock the WAMFest Merch Store. Management of the WAMFest Merch Store, including stock management, cash handling, sales reporting; managing the WAMAwards FOH, including volunteer management, ticketing and door management, ticketing troubleshooting; WAMCon Stage Manager, ensuring masterclasses ran on time, rooms were set up and equipped accordingly. Show less

Exhibition Coordination Assistant

• Feb 2019 - Mar 2019

Role/s: Exhibition Coordination Assistant, Catalogue Marquee Manager Responsibilities: Assisting the Exhibition Coordinator and Exhibition Assistant, coordinating volunteer rosters and management of volunteers, assisting the Accounts Manager, cash handling, stock flow management, cash reconciliation, end of day banking procedures, general administration, data entry and ad hoc tasks Role/s: Exhibition Coordination Assistant, Catalogue Marquee Manager Responsibilities: Assisting the Exhibition Coordinator and Exhibition Assistant, coordinating volunteer rosters and management of volunteers, assisting the Accounts Manager, cash handling, stock flow management, cash reconciliation, end of day banking procedures, general administration, data entry and ad hoc tasks

Sales Advisor - Box Office 2IC

• Dec 2018 - Feb 2019

Responsibilities: Supporting the Box Office Supervisor and Coordinating Staff, assisting box office staff and customer service.Skills/Experience: Customer service, problem solving, Via ticketing system, cash reconciliation, EOD banking procedures, two-way radio use, corporate hospitality and crowd control.

Customer Service Administrator

• Nov 2018 - Dec 2018

Short term contract reporting to the Office Manager. Assisting with customer enquiries, website and ticketing issues and complaints. Completing ad hoc administration tasks and assisting the Roof Top Movies Manager with customer service enquires and end of day reconciliations.

Membership and Administration Intern

• Apr 2017 - Nov 2018

Reporting to the Membership and Engagement Officer this role includes the preparation of strategic plans, to implement membership relationship management initiatives. The preparation of reports analysing the current state of the WAM Membership program. This role also includes the creation of industry data bases (venues, media, etc), new member package mail outs, and ad hoc administration tasks.This role also requires the assistance at WAM events including Song Of The Year, WAMAwards, WAMCon and WAMFest, Higher Note workshops and small performance events throughout the year. Show less

Marketing and Communications Intern

• Apr 2016 - Apr 2017

Responsibilities: creating social media content (Facebook, Twitter and Instagram), updating the WAM website (News posts, Event Posts), administration- answering phones and emails. Media monitoring: including filing and database entry.Skills: Social media, Word Press, graphic design (Canva and Be Funky),

Gate and Ticketing Staff - Casual

• Nov 2017 - Jul 2018

Site Office Assistant

• Feb 2018 - Mar 2018

Role/s: Site Office Assistant, Catalogue Marquee Manager Responsibilities: Assisting the Exhibition Coordinator and Exhibition Assistant, rostering and coordination of volunteers, assisting the General Manager and Accounts, cash handling, stock flow management, cash reconciliation, end of day banking procedures, general administration, data entry and ad hoc tasks. Role/s: Site Office Assistant, Catalogue Marquee Manager Responsibilities: Assisting the Exhibition Coordinator and Exhibition Assistant, rostering and coordination of volunteers, assisting the General Manager and Accounts, cash handling, stock flow management, cash reconciliation, end of day banking procedures, general administration, data entry and ad hoc tasks.

Sales Advisor - Box Office 2IC

• Jan 2018 - Feb 2018

Responsibilities: Supporting the Box Office Supervisor and Coordinating Staff, assisting box office staff and customer service. Working alongside JumpClimb staff in the shared space of Noodle Palace. Skills/Experience: Customer service, problem solving, Via ticketing system, cash reconciliation, EOD banking procedures, two-way radio use, corporate hospitality and crowd control. Responsibilities: Supporting the Box Office Supervisor and Coordinating Staff, assisting box office staff and customer service. Working alongside JumpClimb staff in the shared space of Noodle Palace. Skills/Experience: Customer service, problem solving, Via ticketing system, cash reconciliation, EOD banking procedures, two-way radio use, corporate hospitality and crowd control.

Assistant Event Coordinator, Events Marketing Assistant Intern

• Mar 2017 - Jun 2017

Intern/Volunteer role with the Events department Responsibility: Event marketing, social media content creation and PR. In charge of small team of events staff, overseeing sponsorship targets, social media marketing and organising event PR. Responsibilities also extend to supporting the Events Coordinator, interviewing potential team members, and assisting in the running of events. Events: 90's Quiz Night: Social media marketing 'Sparkle of Youth' - Charity Ball 2017: Social Media marketing, media liaison and PR Media achievements: Review article and photography - Pelican Magazine (UWA Guild) Event Photography - Community News Group; Western Suburbs Weekly Show less

Sales Advisor

• Jan 2017 - Feb 2017

Responsibilities: Customer service, ticket sales, ticket management, cash handling. Team Recognition: 'Kelly is very professional in all her customer interactions, and I've noticed her great attention to detail when giving directions and dealing with enquires." Imogen Castledine Responsibilities: Customer service, ticket sales, ticket management, cash handling. Team Recognition: 'Kelly is very professional in all her customer interactions, and I've noticed her great attention to detail when giving directions and dealing with enquires." Imogen Castledine

One Day Freo Front Of House (FOH)

• 2017 - 2017

FOH staff for the One Day in Freo music and Australia Day celebration event. Responsibilities: Crown control, directing patrons to their seats, crowd direction, FOH staff for the One Day in Freo music and Australia Day celebration event. Responsibilities: Crown control, directing patrons to their seats, crowd direction,

Development Intern

• Sep 2016 - Nov 2016

Responsibilities: Assisting the Events and Corporate Hospitality manager in the running of 2017 program launches. Creating run sheets for the events, preparing the event folders for myself and manger to follow. Entering event data into Datafest database, and up dating the database when changes have been made. Contra Alcohol stock management - physical stocktake of alcohol and up dating the alcohol data base. Responsibilities: Assisting the Events and Corporate Hospitality manager in the running of 2017 program launches. Creating run sheets for the events, preparing the event folders for myself and manger to follow. Entering event data into Datafest database, and up dating the database when changes have been made. Contra Alcohol stock management - physical stocktake of alcohol and up dating the alcohol data base.

Sales Advisor - Box Office 2IC

• Jan 2016 - Mar 2016

Responsibilities: Customer service, cash handling, cash banking, opening and closing of the box office, ticket sales, ticket management. Skills: Tix, daily banking, leadership Responsibilities: Customer service, cash handling, cash banking, opening and closing of the box office, ticket sales, ticket management. Skills: Tix, daily banking, leadership

Development and Events Management Intern

• Jan 2016 - Mar 2016

Responsibilities: Corporate hospitality administration, program mail outs, donor and partnership data entry. Skills: Event Management, Database Software: Tessitura Database, Data Fest Database, and mail merge. Responsibilities: Corporate hospitality administration, program mail outs, donor and partnership data entry. Skills: Event Management, Database Software: Tessitura Database, Data Fest Database, and mail merge.

Box Office Sales Assistant

• Jan 2015 - Feb 2015

Responsibilities: Customer service, ticket sales, ticket management, cash handling Responsibilities: Customer service, ticket sales, ticket management, cash handling

Work Experience/Temporary HR Admin

• Jul 2012 - Aug 2012

Participated in work experience for two weeks in July at Amcor HQ, Hawthorn; Victoria. Assisting the Human Resources team of the Beverage and Organisational Development Divisions, involvement in company industrial relations, and assisting in organisational development initiatives (360 feedback review criteria). Administered surveys to assist with the creation and implementation of improving health and safety initiatives at the Canning Vale, Cans Plant; Western Australia. Participated in work experience for two weeks in July at Amcor HQ, Hawthorn; Victoria. Assisting the Human Resources team of the Beverage and Organisational Development Divisions, involvement in company industrial relations, and assisting in organisational development initiatives (360 feedback review criteria). Administered surveys to assist with the creation and implementation of improving health and safety initiatives at the Canning Vale, Cans Plant; Western Australia.

Administration/ Receptionist - Casual

• 2009 - 2012

Casual administration and receptionist role. Casual administration and receptionist role.