Experience

Mission Hills Church

• United States
• Religious Institutions
• 1 - 100 Employee

• Communications Coordinator

  • Apr 2019 - Present

• Communications Administrative Assistant

  • Mar 2018 - Apr 2019



Lanphier LLP

• United States
• Accounting
• 1 - 100 Employee

• Firm Administrator

  • Jan 2017 - Jun 2017



Bauerle and Company

• United States
• Accounting
• 1 - 100 Employee

• Administrative Assistant

  • Feb 2014 - Jan 2017

  Responsible for proofing and editing financial statements prior to issuance, assembling financial statements for clients, and general administrative duties - billings, client database updates, recruiting, marketing, special projects.Key Achievements:Created new financial statement assembly process to utilize new technology, save time, and deliver a more professional product to clients. Wrote training manual and trained administrative staff on new process.Identified pain points in operational processes and proposed and implemented solutions. Highlights include creating training documents and leading a class on formatting standards, and researching and setting up benefit tracking within our current practice management software. Partnered with Marketing Director on business analysis projects, including using Excel to analyze data trends in local accounting firms, planning for reconfiguration of CRM software, and creating an internal communication tool.



Crate and Barrel

• United States
• Retail
• 700 & Above Employee

• Sales Manager

  • Aug 2012 - Feb 2014

  Manager of sales and customer service teams in the store. Responsible for customer experience and resolution. Developed a big picture vision of an outstanding customer experience that was consistently translated into actionable behaviors and goals. Responsible for driving sales and improving KPIs, analyzing business results through reporting and other metrics, coaching, educating and empowering staff, and communicating information effectively to a large team.Key Achievements:Developed sales associates and management team through one-on-one coaching. Trained and empowered customer service team to tackle complex customer resolution. Worked with Sales Team Leads to hone their business analysis skills using reporting and KPIs to identify opportunities in the store, and drive conversations and training toward behaviors that would impact sales.Change Management. Led store through a significant restructuring process by communicating openly, listening to and addressing concerns, training on new processes, and having a positive big picture vision.Store expert in technology and operations, including 3D Room Design software, POS system, and custom furniture order functions. Skilled at identifying pain points and training opportunities, and then training and coaching staff to improve accuracy of orders and utilization of available resources. Store achievements included all 5 furniture sales associates reaching "Top Seller" status for the year, and recognition for number of credit cards opened.

• Assistant Manager

  • Feb 2010 - Aug 2012

  Responsible for partnering with the Store Manager to drive sales, develop and train sales and customer service associates, communicate new initiatives and product training, and ensure a positive customer experience in the store.Key Achievements:Human Resources Experience. Interviewed, hired and onboarded new employees for full-time, part-time, and seasonal positions. Worked with store management team on training plan and execution. Wrote and conducted performance reviews for full-time furniture sales staff with an emphasis on growth and development opportunities. Coached staff through monthly one-on-one meetings to drive sales and develop talent base in our store.Project Manager for multiple new software conversions/implementations. Traveled to corporate office for training with Store Operations team, coordinated training for all store staff through one-on-one and/or group sessions, and executed roll-out initiatives in a timely manner to ensure all staff were trained and objectives met by roll-out date.

• Floor Manager

  • Apr 2008 - Feb 2010

  Prepared store schedule for 35+ employees to maximize sales floor coverage while staying under budgeted payroll hours.Planned and executed twice-yearly store inventory. Coordinate a staff of 15+ inventory associates to count all merchandise on-hand in an accurate & timely manner.Assigned tasks to the stockroom staff on a weekly basis. Oversee organization and efficiency of back of house operations.

• Night Manager / Department Manager

  • Apr 2007 - Apr 2008

• Office Associate

  • Jun 2006 - Apr 2007