Experience

Medical Advantage

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Operations Manager

  • Jun 2022 - Present

• Senior Practice Transformation Consultant

  • Aug 2021 - Present

• Practice Transformation Coach

  • Sep 2016 - Jan 2022



Physicians' Organization of Western Michigan

• Data Analyst

  • Aug 2015 - Sep 2016



Davenport University

• Higher Education
• 700 & Above Employee

• Executive Administrative Assistant

  • Oct 2014 - Aug 2015

• Call Center Specialist

  • Jul 2012 - Oct 2014

  Received all incoming phone calls to the university, triaged and answered all inbound questions and transferred calls to other departments as necessary in order to ensure effective communication between students and the university. Scheduled and coordinated appointments, documented calendar changes and monitored schedules for overbooking to assist Davenport personnel with the execution of their responsibilities. Maintained, processed and altered data on a personal computer/mainframe using work processing, data base and spreadsheet software to ensure the successful flow of accurate information within the university. Ensured the confidentiality of university and student information in order to uphold ethical standards that are consistent with the univeristy's mission and values. Show less



Metro Health

• Metro Health Hospital

• Performance Improvement Intern

  • May 2014 - Aug 2014

  Managed Six Sigma Team activities by coordinating and facilitating all performance improvement meetings, training sessions and workshops for the purpose of researching and analyzing current challenges faced by Metro Health. Assisted Metro Health Six Sigma Team with conducting observations and gathering data regarding hand hygiene compliance in order to increase compliance rates and decrease infection rates. Developed and maintained documentation of PCMH/PCMH-N capabilities as a part of the BCBSM Physician Group Incentive Program for Metro Health specialty sites. Participated in staff and stakeholder workshops designed to identify needs and opportunities for improvement in Metro Health systems and procedures such as the Mass Transfusion Process, Physician Peer-Review Process, Medication Reconciliation in the ED and Interventional Radiology Workflow Optimization. Completed training on Lean tools such as Waste Walks, 5S, A3, Process Mapping, in addition to the components of Six Sigma and Fast Track Decision Making to apply them in research and analysis of any project requests. Coordinated site visit between Metro Health and the VA Ann Arbor Healthcare System to facilitate information sharing on performance and process improvement initiatives and techniques. Assessed isolation compliance and cost effectiveness of utilizing a culture-based versus molecular-based testing method for determining a patient’s isolation status. Show less



Mercy Health Physician Partners

• Business Office Coordinator

  • Jan 2013 - Apr 2014

  Assisted with business office functions such as communicating patient arrival to care team, executing patient referral activities, facilitating office quality initiatives and preparing patient charts in order to coordinate the timely and efficient flow of patients and medical records. Verified patient insurance/billing information in order to ensure proper billing and subsequent payment collection at the time of service. Monitored provider schedules to assist Mercy Health personnel and patients with the proper scheduling and coordination of appointments. Ensured the appropriate utilization of Protected Health Information associated with the Health Insurance Portability and Accountability Act (HIPAA) and Saint Mary’s confidentiality of Information Standards, as well as other regulatory entities. Show less



The Island House Hotel

• Front Desk Clerk/Reservationist

  • May 2010 - Aug 2010

  Managed hotel reservations by checking guests in and out of the hotel, issuing room keys, pamphlets, discount cards, etc. Computed bills, collected payments and made reservation changes for guests in order to ensure accurate financial reports. Processed various reports, both hand written and typed to maintain accurate hotel and guest records. Demonstrated excellent written and oral communication skills by taking phone reservations, accurately typing reservation confirmations and mailing confirmation information. Show less



GYMCO Sports

• Day Camp Coach

  • May 2009 - Aug 2009

  Created a supportive and safe athletic environment for youth in the gymnastics summer day camp program by organizing interactive and educational activities. Developed strong organization and leadership skills by coordinating weekend special events and open gym opportunities for over 150 youth. Created a supportive and safe athletic environment for youth in the gymnastics summer day camp program by organizing interactive and educational activities. Developed strong organization and leadership skills by coordinating weekend special events and open gym opportunities for over 150 youth.