Education and Programs Manager

• Feb 2022 - Present

High School Teacher

• Sep 2017 - Feb 2022

Teacher and Team LeadCreate and implement curricula in four subject areas using Bloom’s Taxonomy. Instruct through lectures, discussions, and demonstrations. Adapt teaching methods, tools, and technologies to maximize learning for students with varying needs. Establish clear objectives and metrics based on learning plan requirements. Built strong relationships with personnel through positive attitude and attentive response Class size: 150 ▪ Technologies: Presentation Platforms, Canva, Zoom, MS Office Suite, Google Suite, Canvas/Google ClassroomNotable Achievements: Developed, promoted and presented large group adult learning for over 100 participants  Designed three engaging and complex courses focused on relevant content applicable to a collegiate setting and career aspirations.  Partnered with the administration to identify and capitalize on learning trends and develop initiative to match.

Insurance Agent

• Apr 2017 - Dec 2017

Calculate dividends and create payment methods.Establish a collaborative relationship with prospective clients from various sources such as networking, cold calling, and referrals.Distribute policy proceeds after a claim is submitted and approved.Recommend risk management strategies that fit clients' personal risk profiles.Prepare and present detailed reports on the progress of initiatives to management.Complete administrative tasks including maintaining records and handling policy renewals.Track insurance claims to ensure client and company satisfaction.Describe the advantages and disadvantages of different policies to promote the sale of insurance plans.Create and implement marketing strategies to compete with other individuals or insurance companies.Respond to clients’ insurance-related questions and issues.

Middle School Teacher

• Nov 2016 - Jun 2017

Developed and implemented engaging lessons to a multitude of learners. Created curriculum for the district while developing and implementing adult learning opportunities for upwards of 200 people. Monitored and assessed teams and utilized varying tools to analyze achievement. Class size: 180 ▪ Technologies: Presentation Platforms, Canva, Zoom, MS Office Suite, Google Suite, Canvas/Google ClassroomNotable Achievements: Selected and entrusted as the Professional Developer for peers to design, prepare, and deliver a professional development program to support this population’s career growth.

Middle School Teacher

• Mar 2015 - Nov 2016

Built and executed curricula in three subject areas utilizing Bloom’s Taxonomy. Educated through lectures, discussions, and demonstrations. Adapt teaching methods, tools, and technologies to advance learning for students with varying needs. Directed a 14-person team. Established priorities and maintained two budgets with separate reporting rules. Class size: 150 ▪ Technologies: Presentation Platforms, Canva, MS Office Suite, Google Suite, Canvas/Google ClassroomNotable Achievements: Chosen as the liaison and trusted advocate to the administration. Served as the “voice of the people” to present current challenges and propose process improvements.

Sales Representative

• Aug 2014 - Nov 2016

Retail Excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.Greet all clients who enter the store with enthusiasm. Provide courteous, knowledgeable service to clients. Determine client's needs and suggest products to meet their needs. Communicate product knowledge to clients as appropriate. As required, provide makeovers to clients.Ensure that "in-depth" brand training is successfully completed for designated team members. Actively pursue additional product knowledge as needed. Cross train other Beauty Advisors.articipate in inventory control. Communicate inventory issues/concerns to Manager. Ensure compliance with sampling policies and procedures. Be knowledgeable of special events/animations within the store. Participate in programs to reduce shortage/loss. Designated advisors to be knowledgeable of cashier functions.

Middle School Teacher

• Aug 2014 - Mar 2015

Middle School Teacher

• Aug 2012 - Jun 2014

Customer Service Representative

• Aug 2007 - Aug 2012

Take customer calls and provide accurate, satisfactory answers to their queries and concernsDe-escalate situations involving dissatisfied customers, offering patient assistance and supportCall clients and customers to inform them the universityGuide callers through troubleshooting, navigating the university siteReview customer or client accounts, providing updates and information about their qualificationsCollaborate with other professionals to improve customer serviceHelp to train new employees and inform them about the universitiy’s customer management policies