Experience

Project WILL, Inc.

• United States
• Non-profit Organization Management
• 1 - 100 Employee

• Executive Director

  • Oct 2022 - Present



KinderCare Education

• United States
• Education Administration Programs
• 200 - 300 Employee

• Center Director

  • Mar 2007 - Apr 2021

  Managed a high profit childcare center through the administrative, operational, quality, financial, engagement and logistical areas of facility. Through the accountability of staff, enrollment, engagement, and retention of families, and continual coaching and development placed on quality and performance we maintained a top-rated program through the state of Indiana as well as NAEYC Accreditation for the course of 13+ years. • Increased incremental revenue by $10K year on year by creating a tiered tuition structure utilizing the top selling enhancement programs which in turn boosted Net Revenue by $1.0M from 2008 to 2017.• Onboarded and developed team of 20 – 25 professionals within a facility up to 215 children.• Lead the District as Lead Trainer for Enrichment Programs and Seasonal Initiatives.

• District Leader (Special Project)

  • Jul 2019 - May 2020

  Managed the successful transition of 11 childcare centers, through coaching, training and accountability of Directors instilling the high-quality standards and service values to meet the expectations of the global industry leading company they were becoming. • Through teaching and coaching on standards and expectations, brought the district from worst performing labor performance to best performing within 1 month.• Accountable for budget/P&L of $11.0M, 11 centers and 250+ employees.• Coaching and leading the teams through company Service Values I developed the culture, created operating standards, and trained new systems. • Identified areas of opportunities based on company expectations to develop business strategies to increase revenue, meet labor margins, increase enrollment, and complete National Accreditation.



Pier 1 Imports

• United States
• Furniture and Home Furnishings Manufacturing

• Store Manager - Regional Manager In Training

  • Mar 2003 - Dec 2006

  Managed the successful climb of a store through visual merchandising, add on sales focus and accountability of team members establishing and identifying our company loyalty program to increase our customer flow. • Using merchandising, upselling, and coaching staff, sales performance increased by 9% within six months.• Training staff and sales focus on our credit card loyalty program kept my store within the top 20 stores in the company of the credit card loyalty program over all 3 years.• Provided support and training to sales associates and sales manager professionals, enabling them to consistently meet their annual goals in the Indianapolis market. • Recognized as Store Manager of the Year 2004 with the highest sales and service satisfaction ratings.• Developed operational systems, merchandising strategies, and personnel moves in an underperforming store which in turn increased revenue 3% and customer loyalty growth up 20 spots in company ranking within a 3-month timeframe.



Sears Holdings Corporation

• Assistant Buyer Home Accents

  • Jun 2000 - Dec 2002

  • Communicated closely and effectively with all partners, including vendors, merchants and the distribution center, which helped to ensure well-timed product deliveries. • Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales.• Spent time negotiating with suppliers regarding materials and products to obtain the best pricing.• Disseminated in-depth reports on sales, orders and costs to the appropriate internal personnel on a regular basis.



Sears, Roebuck and Co.

• United States
• Retail

• Assortment Coordinator

  • Apr 1998 - Jun 2000

  • Devised plan-o-grams and layouts that maximized sales.• Received, organized and mapped data about sales trends and customer preferences.• Collaborated with store employees to arrange merchandise in an appealing manner.• Attended department team meetings each week to voice concerns and offer constructive feedback to others.• Printed various labels and tags for all merchandise.• Aided the buyer in assortment and category planning. • Devised plan-o-grams and layouts that maximized sales.• Received, organized and mapped data about sales trends and customer preferences.• Collaborated with store employees to arrange merchandise in an appealing manner.• Attended department team meetings each week to voice concerns and offer constructive feedback to others.• Printed various labels and tags for all merchandise.• Aided the buyer in assortment and category planning.



Bath & Body Works and White Barn

• Shop Director

  • Jun 1995 - Apr 2000

  • Conducted new employee orientation to foster positive attitude toward organizational objectives.• Planned and executed store almanacs and seasonal floor plans to maximize sales.• Planned, implemented, and conducted training in Region of new Directors and Assistant Managers. • Hired, trained and supervised a team up to 150 associates by helping them to meet daily and weekly sales goals through training and mentoring. • Conducted new employee orientation to foster positive attitude toward organizational objectives.• Planned and executed store almanacs and seasonal floor plans to maximize sales.• Planned, implemented, and conducted training in Region of new Directors and Assistant Managers. • Hired, trained and supervised a team up to 150 associates by helping them to meet daily and weekly sales goals through training and mentoring.