Experience

Pacific Labour Facility

• Australia
• Government Administration
• 1 - 100 Employee

• Stakeholder Engagement Coordinator

  • Nov 2022 - Present

  First point of contact with regards to administration and logistics pertaining to Labour Attaches', Country Liaison Officers (CLOS) and Diplomats engaging in the program. Assisting in cultural and community projects, events and forums held across Australia regarding the PALM. Ensuring budgets are accurately tracked and are of auditing standard. Cross stream facilitation of all expense related claims on behalf of the CLOs and Diplomats.

• Support Services Coordinator

  • Mar 2022 - Nov 2022

  Support Services is the gateway to the Pacific Labour Facility. This role was created in order to triage various queries that would come through for both the Seasonal Worker Program and the Pacific Labour Scheme. Along with triaging and escalating queries, this role was required to be able to answer a range of queries on behalf of the program - program knowledge, capacity building and worker support were all areas in which this team are relied upon through the multitude of calls and email correspondence that are received daily. Show less

• Case Manager

  • Mar 2021 - Mar 2022

  Managing a large case load of workers often 500+ in Western Australian and Northern Territory. This role would require me to travel extensively throughout WA and NT, meeting with workers in order to ensure their welfare needs to being met and also speaking to their employers in order to ascertain any needs they too required from the program.

• Planning and Mobilisation Coordinator

  • Nov 2019 - Mar 2021

  As the Planning and Mobilisation Coordinator, the main function of my role was to have clear oversite of data pertaining to the number of workers arriving/departing the program, facilitating logistics of worker movements between Approved Employer and in country Labour Sending Units and ensuring Endorsement numbers were created in order to ensure workers were able to obtain their visa's in line with program protocols.



Canstruct Group

• Australia
• Facilities Services
• 1 - 100 Employee

• Payment Support Officer

  • Aug 2018 - Nov 2019

  The Payment Support Officer was an interesting and diverse role overseeing operations primarily to do with the financial social welfare program currently facilitated on Nauru. I was am afforded the ability to work with a number of stakeholders in a multidisciplinary space on a daily basis within a team of highly specialised personnel.

• Welfare Database Coordinator

  • Jun 2018 - Aug 2018

  Previously employed on a full time basis as a fly in/ fly out worker on Nauru. My position was as the Payment Support Officer but was previously also the Welfare Database Coordinator, based within the Canstruct Head Office in Brisbane.



Broadspectrum

• Australia
• Facilities Services
• 700 & Above Employee

• Place Liaison Coordinator

  • Aug 2016 - Oct 2017

  I then went on to become the Place Liaison Officer - a role I thoroughly enjoyed. This role was extremely external stakeholder engagement heavy with much emphasis placed on maintaining stakeholder relationships within the centre. I was also in charge of a range of reporting mechanisms, ensuring KPIs were adhered to in line with the contract and for ensuring Welfare Officers were receiving accurate and the most up to date information with regards to residents on their case loads with regards to thier Refugee Status Determination outcomes. Show less

• Welfare Officer

  • Apr 2016 - Aug 2016

  I started my fly in/fly out career as a Welfare Officer as part of the Individual Care Management department within an off shore detention centre setting. My role required ensuring the daily wellbeing and welfare of residents, accurate and efficient case noting within the CSnet system, the development of the knowledge of case management principals, ensuring all reporting requirements are adhered and maintaining professional boundaries.



Australian Red Cross

• Australia
• Non-profit Organizations
• 700 & Above Employee

• Senior Business Operations Officer

  • Nov 2014 - 2015

  As the Senior Business Operations Officer within the Australian Red Cross I streamlined processes and guidelines in order to create a more efficient working environment for team members not only within the head quarters but throughout the state. I identified gaps and 'grey areas' that need to be attended to in order to save the company time, money, energy and other resources required to run at a better pace.

• Caseworker Logistics

  • Jan 2013 - Nov 2014

  Whilst I was a Caseworker (Logistics) within the Australian Red Cross I participated in a range of events which required required client contact. I also attended to organising the setting up of accommodation, reconciling reports and being the main point of contact for a range of external stakeholders both NGO's and GO's that we worked in unison with.



Queensland Parliament House

• Brisbane, Australia

• Senior Travel Officer

  • Aug 2008 - Jan 2013

  As the Senior Travel Officer at Parliament House I lead the team in organising travel (complex itineraries), ensures that budgets and reports were all finalised for auditing and end of year procedures. I also ensured all work processes and precedence manuals were up to date and were worded to be carried out as efficiently as possible. Customer service in regards to VIP clients was also a main priority. Dealing with external stakeholders with as much confidentiality as possible due to our clientèle. Show less



BLM International Program Services

• Brisbane

• Executive Assistant to the Managing Director

  • Apr 1999 - Jan 2008

  Casually employed as the Executive Assistant to the Managing Director for approximately 10yrs on an ongoing basis. My knowledge and understanding of running an office and strong work ethic developed from working within this international education and au pair liaison company. My role included but was not limited to; booking international and domestic travel, executive diary management, organisation of several corporate events, managing and reconciling the office petty cash account, providing confidential and detailed secretarial support, assisting with minutes of meetings and briefing notes, first point of contact for all host families regarding applicants and client orientation. Show less