Experience

Mall Solutions - Leaders in commercialisation innovation

• United Kingdom
• Retail
• 1 - 100 Employee

• Client Services Manager

  • Sep 2019 - Present

• Client Services Manager

  • Sep 2019 - Present

  Mall Solutions Europe provides commercialisation solutions to leading retail asset owners and property managers throughout the UK and Europe.We provide innovative commercialisation management services by embedding commercialisation professionals into existing property management teams and by outsourcing to a central team of experienced commercialisation account managers.We also consult on a wide range of projects, working with clients and key stakeholders to achieve tailored solutions that help them optimise the potential of their retail assets.From speciality leasing, brand experience and promotions, through to advertising, events, pop up shops, corporate and brand partnerships, we take on all aspects of the commercialisation process.Through our proactive and collaborative approach we have become a market leader in a short space of time, with a track record of expansion even in an uncertain economy.



Purplebricks

• United Kingdom
• Real Estate
• 500 - 600 Employee

• Sales Negotiator & Viewing Agent

  • Aug 2018 - Sep 2019

  Liaising daily with clients to market properties and maximise selling opportunitiesEnsure excellent communication with clientsNegotiating deals on behalf of vendor from prospective buyers Compliance - legal and financialArranging viewings, generating mortgage leads, booking valuationsIncrease online traffic through social media channels Liaising daily with clients to market properties and maximise selling opportunitiesEnsure excellent communication with clientsNegotiating deals on behalf of vendor from prospective buyers Compliance - legal and financialArranging viewings, generating mortgage leads, booking valuationsIncrease online traffic through social media channels



Paws Inn Loch Lomond

• Company Co-Owner

  • Apr 2017 - Sep 2019

  Drive annual growth of business and increase profit year on yearIncrease social media engagementDog walking, day care and dog boarding, providing a safe and loving environmentComplying with Health & Safety and license agreement guidelines Generating new business and overseeing the booking system/diaries Drive annual growth of business and increase profit year on yearIncrease social media engagementDog walking, day care and dog boarding, providing a safe and loving environmentComplying with Health & Safety and license agreement guidelines Generating new business and overseeing the booking system/diaries



Kingswood Learning and Leisure Group Ltd

• United Kingdom
• Education Administration Programs
• 100 - 200 Employee

• UK Sales & Product Specialist

  • Apr 2010 - Apr 2018

  Sourced new business, managed large accounts & ensured growth in repeat businessBuilt strong internal and external relationsWorked closely with Training department - Completed a Level 3 Award in Education & TrainingMonitor online opportunities such as Public Contracts Scotland for large bids/tender Take pride in the delivery of excellent customer service, consistent sales results, generating new ideas and establishing new partnerships for the brand such as, Keep Britain Tidy and Eco schools.Responsible for own personal development and research of the Scottish education system.Work closely with schools, local authorities, training department and UK Sales Manager in order to excel where other outdoor providers failFrequently present at educational events, parents evenings and to internal colleagues ensuring the brand is delivered in a professional manor.



TUI

• Germany
• Travel Arrangements
• 700 & Above Employee

• Retail Manager

  • Oct 1999 - May 2010

  Manager at Dumbarton and secondment of the flagship store in ScotlandPeople expert, responsible for any HR related issuesResponsibility of the branch, ensuring all staff are trained and developed to meet the expectations of the customer in both service and standardsUsing effective leadership skills to motivate and develop the team to exceed targets and maximise profitDeal with any complex problems that may arise so as to add a personal and professional touch, whilst supporting the teamKnowing the key business performance indicators and taking appropriate action to ensure they are deliveredIdentifying ways to drive sales and customer satisfaction.Responsibility for Health and safety and compliance in store.Responsible for recruitment and retention of staff, alongside staff development and the mentoring of the Apprentices.