Senior Customer Experience Manager

• Jun 2023 - Present

Implementation Manager

• Mar 2021 - Present

Senior Implementation Specialist

• Jul 2019 - Mar 2021

Build strong foundations for lasting customer relationships by working with multiple stakeholders within customer organizations to facilitate efficient and effective onboardings. Ensure customers realize success with purchased products by providing guidance on how to configure and utilize tools based on their unique organizational needs. Work cross-functionally, often preemptively, across G2’s internal teams to identify and allocate resources based on customer needs. Maximize customer ROI by advising on technical products/integrations and providing custom workflows; Configure, troubleshoot, and train customers on G2’s Connector App. Develop creative ways to re-engage lapsed customers using acquired knowledge of their business strategies. Build templates and new methods for analyzing data to provide customers with easily digestible, measurable successes right off the bat. Increase internal efficiency by managing cross-functional process improvement projects. Maximize internal understanding of products and processes by training new IS team members, as well as Relationship Managers. Show less

Implementation Specialist

• Dec 2017 - Mar 2021

Litigation Paralegal

• Mar 2016 - Dec 2017

Manage the timely progression of multiple cases in a wide range of legal areas and prioritize matters to be addressed on daily basis depending on the dynamics of each case. Ensure that deadlines are met, develop timeline, monitor progress of attorneys and law clerks assigned to the case, and anticipate needs and next steps so that the case does not lose momentum. Serve as main point of contact for client, keeping client confidence and satisfaction high with effective and substantive communication. Work successfully both independently and with members of legal team. Show less

Real Estate Specialist

• Apr 2014 - Mar 2016

Review real estate contracts and supporting documentation to ensure that negotiated deal terms are consistent with Verizon Wireless’ standards. Effectively provide support and guidance to the employees of seven regions within the Midwest Area to facilitate understanding of Verizon policy to ensure that submitted legal documentation is compliant; it is an understanding that ultimately enables each region to successfully meet their build plan goal each year. Took on multiple new roles within the Network Real Estate Team during a Verizon restructuring in order to keep productivity high. Increased organization, accountability, and efficiency by creating, maintaining, and presenting new reports focused on cost savings related to real estate acquisition. Show less

Paralegal

• Feb 2013 - Apr 2014

Responsible for oral and written client communications, conduct client in-take meetings, file documents at Lake County Courthouse in Waukegan, legal reseach using Westlaw, Lexis Nexis, and Fastcase software, legal research at the Lake County Courthouse library, prepare financial analysis for bankruptcy cases, prepare legal documents required for: bankruptcy cases, litigation, landlord-tenant disputes, real estate transactions, estate planning, and estate administration , research legal issues such as: contract validity and dischargeability of debts , prepare client billing, manage task list to keep attorney and staff on track, on budget,and on time, evaluated office management software options and selected and installed software for the firm. Show less

Tax Assistant

• May 2009 - Aug 2009

Prepared IRS information returns, including income statements, balance sheets, and data on intercompany transactions, for twenty-three foreign subsidiaries. Prepared IRS information returns, including income statements, balance sheets, and data on intercompany transactions, for twenty-three foreign subsidiaries.