Manager of Business Applications

• Sep 2022 - Present

Sales Operations Process Manager

• Nov 2019 - Sep 2022

• Manage day-to-day operations of the analyst and coordinator teams, including triaging and resolution of system bug fixes, enhancement requests, and organizational projects.• Train and develop teams to retain and promote internal talent. • Advise and collaborate with executives and directors on organizational initiatives to facilitate and drive execution. • Prioritize and lead multiple large-scale projects simultaneously, including but not limited to, process development/changes, commercial product launches, and application implementations/system integrations.• Partner cross-functionally to elicit/draft business requirements for system, process, and form changes/implementations.• Create and complete test plans to ensure business requirements are met/implemented accurately and appropriately. • Function as subject matter expert on Sales and Commercial Operations business processes and key applications/integrations.• Applications/systems utilized: FileMaker, ServiceNow, Brightree, NetSuite, Grand Avenue, FORM, DocuSign, Brainshark, and homegrown SmartForms and Flexinet. Show less

Senior Sales Operations Analyst

• Feb 2019 - Nov 2019

• Created and managed the day-to-day operations of the coordinator teams to facilitate orders that did not conform with the standard order process. • Managed day-to-day operations of the analyst teams to prioritize and drive execution of Sales Operations initiatives/projects.• Led Sales Operations projects, including but not limited to, system enhancements, process improvements, and report development.• Collaborated cross-functionally with Sales Operations, Sales, Reimbursement, and Finance teams to elicit business requirements and develop solutions.• Participated in opening of multiple remote office locations. Show less

Sales Operations Business Analyst/Trainer

• Apr 2018 - Feb 2019

• Managed process and form changes/implementations, resulting in IT change requests, for the Sales Operations departments, which included business requirements, testing, implementation, and training.• Facilitated company-wide process mapping sessions.• Participated in commercialization of new product launches.• Developed Brainshark courses and curriculum for Sales and Sales Operations teams.• Functioned as subject matter expert for the Sales Operations departments (sales support, order intake, patient service, and patient training teams). Show less

Account Services Business Analyst/Trainer

• Mar 2017 - Mar 2018

• Functioned as a subject matter expert for the Account Services department; provided technical knowledge on key applications.• Functioned as liaison between the Account Services department, IT, and other cross-functional departments.• Implemented process changes and process improvements through business requirement development, process documentation, and managing form changes in the document control system.• Oversaw all department training functions, including developing employee training plans, scheduling training activities, and documenting employee success. Show less

Account Services Trainer

• Aug 2016 - Feb 2017

• Created department new hire training plan/content and department resources, such as OneNote and work instructions.• Provided ongoing training to department staff to ensure understanding of procedures and best practices.• Presented training content at Corporate Training and New Hire Sales Training events. • Coordinated/assisted with process improvement initiatives while continuing to support 4-5 sales managers in obtaining sales quotas.

Account Service Representative

• Dec 2014 - Jul 2016

• Supported 5-13 sales managers simultaneously to achieve sales quotas by managing and analyzing reports, strategizing territory approach, and acting as liaison between the sales team and internal teams.• Built relationships with physician and therapy offices to obtain medical documentation needed to obtain patient durable medical equipment (DME) insurance authorizations and claim payments.• Created work instructions for department processes and identified process improvement opportunities. Show less

Key Account Manager

• Jan 2013 - May 2014

• Developed new role to drive company revenue across multiple product lines, including electrical stimulation, spinal traction, spinal bracing, and iontophoresis.• Collaborated with local territory managers to strategize how to increase sales in staffed territories.• Maintained sales in open territories by making remote sales calls to hospitals and clinics and by acting as point of contact for existing customer base.• Cold-called and targeted new products based on specific call points, as well as built relationships with physician and therapy offices to increase sales.• Applications/systems utilized: SalesForce, OnBase, Procomm. Show less

Account Service Representative

• Jun 2010 - Jan 2013

• Obtained monthly quotas in patient sales of DME.• Negotiated DME pricing with worker’s compensation organizations.• Performed insurance verifications of benefits and obtained insurance authorizations for DME. • Built relationships with healthcare teams to obtain medical documentation needed to support patient sales.

Athletic Medicine Intern

• Mar 2007 - May 2009

• Educated elite athletes on maintaining their muscular and joint health. • Aided in rehabilitation and stretching exercises. • Performed ultrasound, electrical stimulation treatments, and joint taping. • Educated elite athletes on maintaining their muscular and joint health. • Aided in rehabilitation and stretching exercises. • Performed ultrasound, electrical stimulation treatments, and joint taping.