Experience

iResponze

• United States
• Hospitality
• 1 - 100 Employee

• Engagement Ambassador

  • Feb 2018 - Present

  Responsible for 25 accounts Daily responding to all customer inquiries and reviews through Medallia All correspondence noted in Salesforce All data input into Salesforce daily Maintaining working relationships with accounts including a less than 12-hour response time to all emails, calls, and requests Monitor multiple Social Media outlets for all accounts



Appen

• IT Services and IT Consulting
• 700 & Above Employee

• Social Media Analyst

  • 2015 - 2020

  Responsible for confidential evaluations of multiple social media platformsFrequently train on new guideline standards for each evaluation Responsible for managing workload and schedule within the given requirementsRemote position



Paramour Trucking

• Office Manager

  • 2008 - 2016

  Provide direct support to the owner of the company including but not limited to: Delegating tasks & assignments to employees on a daily, weekly, and monthly planManage all aspects of calendar, travel arrangements, and meetings Assist in the screening and reviewing of applications of potential employeesPrepare and export reports on productivity daily, analysis of budget monthly Process expense reports, order supplies Monitor and prepare weekly payroll Handle calls and email inquiries for potential bids, employees, and contractsMaintain a working relationship with all clients and prospective clientsTraining office administration on tasks and up to date software Remote position



Needle

• United States
• Software Development
• 1 - 100 Employee

• Chat advocate - Customer Service Representative

  • 2014 - 2015

  Provide remote support to customers via the live chat feature on client’s websiteSimultaneously handle up to 5 chatsAnswer inquiries about sizing, products, shipping, back orders, and general ordering questions in a timely fashionDiplomatically resolve complaints without sending customer to another departmentAverage customer satisfaction score of 9.8 or higher Stay connected with team members through chat feature in the console and offer support and guidance