Experience

Amwell

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Support Operations Specialist

  • Sep 2021 - Present

• Invoice Contract Specialist

  • Mar 2020 - Sep 2021

  - Maintain the current invoice matrix to track invoicing status of clients - Pull reports from Looker platform, for a listing of all visits rendered with Amwell technology, in order to create invoices in Netsuite - Create the invoices in Netsuite and distribute to client - Work with Account Directors to ensure effective communication with client and verify service agreements on file are the most up to date - Participate in internal and external phone calls to discuss any invoice… Show more - Maintain the current invoice matrix to track invoicing status of clients - Pull reports from Looker platform, for a listing of all visits rendered with Amwell technology, in order to create invoices in Netsuite - Create the invoices in Netsuite and distribute to client - Work with Account Directors to ensure effective communication with client and verify service agreements on file are the most up to date - Participate in internal and external phone calls to discuss any invoice related questions - Support the creation of a Master Tracker in order to increase efficiency



Blue Cross Blue Shield of Massachusetts

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Senior Quality Coach

  • Sep 2018 - Mar 2020

  -Analyze work of assigned associates for quality assurance -Screen the Network Management Services and Provider Self Service teams’ phone calls -Attend regular forums to discuss process improvements -Facilitate monthly meetings with department managers to review error trends and overall team scores

• Audit Coordinator

  • Jan 2017 - Sep 2018

  Hingham, Massachusetts -Coordinated financial statement audits and supported comprehensive audits -Organized and executed planning session meetings and conference calls with internal staff and external parties -Served as the primary point of contact for external auditors to answer any questions and accommodate needs -Ran tables in Microsoft Access, worked Triangle tables, and wrote up reports post-audit -Supported the Vendor Integration team with daily research, file imports, and took meeting minutes for… Show more -Coordinated financial statement audits and supported comprehensive audits -Organized and executed planning session meetings and conference calls with internal staff and external parties -Served as the primary point of contact for external auditors to answer any questions and accommodate needs -Ran tables in Microsoft Access, worked Triangle tables, and wrote up reports post-audit -Supported the Vendor Integration team with daily research, file imports, and took meeting minutes for bi-weekly conference calls with CVS and Optum -Streamlined an error research process and consolidated the months of data to a weekly process, research is now up to date -Created the workflow on how to conduct the referenced error research for future associates to follow -Facilitated and planned meetings for the Vendor Integration Audit pilot program

• Account Receivables Specialist

  • Dec 2014 - Dec 2016

  Hingham, Massachusetts -Ensured refund validity by studying checks sent in for refund and related claim information -Acted as primary contact for member inquiries regarding invoices -Researched account receivables to uncover the cause of the payment take back and educated members on my findings -Worked out payment plans with members, and spoke with providers on the member’s behalf when requested -Responsible for ensuring invoices sent out on timely basis

• Service Representative- Member and Provider Services

  • Apr 2012 - Dec 2014

  -Became familiar with both local and national lines of business, which allowed me to assist members with HMO plans and PPO plans across the nation -Received recognition for outstanding customer service -Initiated and processed claim adjustments in mainframe systems -Mentored new hire classes and assisted in the provider services training lab -Recognized for exceeding the metric for working provider appeals