Experience

ITA Group, Inc.

• United States
• Advertising Services
• 500 - 600 Employee

• Senior Registration Program Manager

  • Feb 2014 - Present

  The Senior Registration Program Manager (RPM) is responsible for the attendee experience throughout the program registration process and onsite execution phase. The Senior RPM leads the registration process and is the main point of contact for attendees, clients, registration vendors (website, badge printing, mobile applications) hotels and resulting accommodations, DMC and/or other suppliers, and internal team members as it relates to overall attendee management. The Senior Registration Program Manager also provides leadership to all Registration Program Managers, assisting with training, problem solving, customer issues, coverage when team members are not available, new systems issues and client information. Show less

• Associate Strategic Accounts Buyer

  • Mar 2013 - Feb 2014

  My responsibilities include…

• Senior Participant Specialist

  • Sep 2007 - Mar 2013

  I create and maintain records for group travel programs of specifically assigned clients to ensure complete client satisfaction. I handle all details that are related to participants in a travel program. Such items include direct customer service, registration information and coordination with the air department.I promote goodwill for ITAGroup by providing prompt, courteous and exceptional service to internal and external customers at all times.

• Customer Service Representative

  • Sep 2005 - Sep 2007