Experience

Trimble Transportation

• United States
• Software Development
• 400 - 500 Employee

• Technical Support Manager

  • Jun 2022 - Present

  Manager of 24/7 global Technical Support team with a focus on Transportation Industry hardware and software.

• Technical Support Supervisor

  • Nov 2018 - Jun 2022

  Leader of technical support representatives with added focuses of contact analysis for top customers.



Target

• United States
• Retail
• 700 & Above Employee

• Team Lead - Facilities and Store Transportation Support

  • Jul 2014 - Sep 2018

  Team Lead for the Facilities and Store Transportation Support Team that specialize in maintaining store brand and managing distribution of product to stores. Our team maintains and troubleshoots issues with burglary/fire alarms, refrigeration systems, HVAC and lighting controls as well as general maintenance repairs for Target facilities assets. Job duties include real time management of phone calls, emails, alarms and case work, quality monitoring, productivity and adherence reporting, schedule management and process improvement ideas. Rewards received for facilities management and alarm monitoring initial set up for Target's entry into Canada. Champion awards for quality improvement across a team of 150 team members and process improvements that have reduced workloads by over 30%.

• Coaching Specialist

  • Jul 2011 - Jul 2014

  As a Coaching Specialist I work with the Facilities Managment Operation Center with a focus on quality, training and job knowledge. I conduct monthly side by sides with team members to ensure they are meeting quality and productivity expectations as well as working with team member development. Facilitate training, committees for new processes and assisting with onboarding.Process owner for Fire and Security system installations and second party alarm monitoring in Canada.

• Alarm Center Technician

  • Dec 2010 - Jul 2011

  Troubleshooting and programming alarm panels for all Target owned locations. This includes making sure locations are secured at all times by dispatching guards and service technicians.

• Alarm Center Monitor

  • Mar 2006 - Dec 2010

  First response to burglary and fire alarms and all Target owned locations.



Prophase Marketing

• United States
• Advertising Services
• 1 - 100 Employee

• Call Center Supervisor

  • Aug 2000 - Mar 2006

  I began working at Pro/Phase as a customer service representative and worked my way up to call center supervisor. I began working at Pro/Phase as a customer service representative and worked my way up to call center supervisor.