Experience

Impact Care

• Australia
• Non-profit Organization Management
• 1 - 100 Employee

• House Coordinator

  • Feb 2019 - Present

• Therapeutic Care Worker

  • Jan 2019 - Present



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Senior Sales Representative

  • Jan 2016 - Present

• Assistant Manager

  • Feb 2016 - Feb 2019



Zomato

• India
• Technology, Information and Internet
• 700 & Above Employee

• Business Development Manager

  • Aug 2015 - Present

  Maintain, renew and upsell existing clients to gain additional revenueCollaborate with other product teams to package a combined offeringAnalyse and report on campaign traction, market trends and project growthAct on analysis to improve campaign traction and create strategic solutionsAct as the Zomato representative as a point of contact for all client needs including accounts, listing updates, queries etc.

• Account Manager

  • Sep 2015 - Jan 2016

  Manage and develop strategic digital marketing campaigns for a portfolio of 50 clients – varying from small businesses to larger groups and chainsDevelop and action marketing concepts to achieve business objectives Follow and, in some cases, construct brand consistency for clientsEducate and coach small business owners on digital marketing Create print and web promotional material to reflect business direction



Optus

• Australia
• Telecommunications
• 700 & Above Employee

• Retail Sales Consultant

  • 2013 - Aug 2015

  - Delivering brilliant service with every customer interaction including sales of Optus products and services- Participate in stocktaking (counting and describing the goods in stock)- Advising customers on the location, selection, price, delivery, use and care of goods available- Responding to customer enquiries- Dealing with multiple departments within the company both inshore and offshore and having some interaction with other external entities- Operation of cash registers, accept payment, or prepare finance arrangements (invoices and contracts, for example)- Meeting and working towards achieving KPI's - As senior staff coaching, managing and training other staff- Exercising effective sales training and approaches to customers as well as clients- Travelling between various locations throughout Sydney- Arrange for the repair of damaged goods or advise on necessary repairs- Order items- Merchandising



Western Sydney University

• Australia
• Higher Education
• 700 & Above Employee

• Student

  • Mar 2012 - Jun 2015

  Bachelors degree in Communication. Specializing in Events Management & majoring in Public Relations Bachelors degree in Communication. Specializing in Events Management & majoring in Public Relations



Crust Gourmet Group

• Australia
• Food & Beverages
• 1 - 100 Employee

• Manager

  • 2011 - Aug 2013

  - Operational management: organizing stock and equipment- Ordering supplies and overseeing building maintenance, cleanliness and security- Financial management: planning and working to budgets, maximizing profits and achieving sales- Controlling takings in the restaurant, administering payrolls, etc- People management: recruiting new staff, training and developing existing staff, motivating and coordinating staff scheduling - Working to ensure standards of hygiene maintained ensuring restaurant complied with health and safety regulations- Ensuring high standards of customer service are maintained- Implementing, and instilling in their teams, company policies, procedures, ethics, etc- Handling customer complaints and queries- Implementing branded promotional campaigns from head office, including the handling of point of sale promotional materials, or devising your own promotional campaigns- Preparing reports and other performance analysis documentation- Reporting to and attending regular meetings with area managers or head office representatives- Establishing relationships with the local community and undertaking activities that comply with the company's corporate social responsibility programmed



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• Customer Service Representative

  • Feb 2009 - Dec 2009

  - Customer priority, focused on the right priorities at the right time to ensure that customers are delivered exceptional QSC. - Promoting teamwork to achieve restaurant goals- Promoting teamwork to achieve restaurant goals. - Participating in teams- Time management- Dealing with people • Performing all assigned tasks & procedures efficiently and in a timely manner.- Assisting in the completion of station preparation, stocking and making sure that the station area is clean- Unloading supplies during deliveries- Maintain operational & kitchen areas to exceed customer cleanliness, comfort &convenience expectations- Following McDonald’s practices as set out in the Crew Essentials handbook.- Following all reasonable instruction given by an authorised person (eg. crew trainer,manager, licensee)- Acting as a brand ambassador for- McDonald’s at all times