Experience

Atos Medical - US

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Administrative Services Supervisor

  • Mar 2021 - Present



Home Care Medical, Inc

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Lead Intake Specialist

  • Nov 2007 - Feb 2021

  • Lead and monitor the quality and quantity of work performed by the customer service team. • Responsible for complete training of new team members. • Conduct ongoing training for applicable staff, both new hires and existing staff, of new policies and procedures. • Adhere to all state and federally mandated documentation standards. • Ensure compassionate and positive interactions with customers. • Resolve customer concerns and complaints by identifying problems and coordinating appropriate corrective action.



Meadowmere Assisted Living

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Administrator

  • Dec 2004 - Aug 2007

  • Managed the day-to-day operations of a 101 unit assisted living apartment complex. • Responsible for all aspects of daily facility operations. This included monitoring to assure resident’s health and functional care needs were met; supervision of nursing, care giving, housekeeping, maintenance, activity, and food service departments; management of facility expenses/revenue; implementation of quality assurance programs; and assured compliance for the state of Wisconsin regulatory requirements. • Served as a liaison between the facility, residents and community resources (home care, hospice, MD offices, transportation services, Medicaid case managers etc.). • Assured resident monthly invoices are accurate, distributed in a timely manner and that all rents and fees are received and receipted. • Responsible for implementing periodic quality assurance measures. • Responded to and resolved after hour situations that required management intervention.