Kelly Jaques
Product Manager at Banking Works- Claim this Profile
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Topline Score
Bio
Clare Fletcher
Kelly was an integral part of setting up the new CJ Contact Solutions business. Kelly brought together the process & training to all the new Contact Solutions staff ensuring the business performed to the required company standards. During this time I found Kelly to be efficient, knowledgeable & essential to the integration of the new business focus. I would recommend Kelly’s work as she performed with enthusiasm, high attention to detail & delivered high standards throughout.
Peter Ratcliffe
I worked with Kelly while at Rockliff Computers she was the team leader on the 24hr software support desk, providing support services to some of our biggest customers. She also provided on site cover as the onsite administrator at one of our major managed services accounts that I was responsible for. I always found her very enthusiastic and conscientious and able to provide innovative ideas and suggestions around how we could deliver excellent services to our clients.
Clare Fletcher
Kelly was an integral part of setting up the new CJ Contact Solutions business. Kelly brought together the process & training to all the new Contact Solutions staff ensuring the business performed to the required company standards. During this time I found Kelly to be efficient, knowledgeable & essential to the integration of the new business focus. I would recommend Kelly’s work as she performed with enthusiasm, high attention to detail & delivered high standards throughout.
Peter Ratcliffe
I worked with Kelly while at Rockliff Computers she was the team leader on the 24hr software support desk, providing support services to some of our biggest customers. She also provided on site cover as the onsite administrator at one of our major managed services accounts that I was responsible for. I always found her very enthusiastic and conscientious and able to provide innovative ideas and suggestions around how we could deliver excellent services to our clients.
Clare Fletcher
Kelly was an integral part of setting up the new CJ Contact Solutions business. Kelly brought together the process & training to all the new Contact Solutions staff ensuring the business performed to the required company standards. During this time I found Kelly to be efficient, knowledgeable & essential to the integration of the new business focus. I would recommend Kelly’s work as she performed with enthusiasm, high attention to detail & delivered high standards throughout.
Peter Ratcliffe
I worked with Kelly while at Rockliff Computers she was the team leader on the 24hr software support desk, providing support services to some of our biggest customers. She also provided on site cover as the onsite administrator at one of our major managed services accounts that I was responsible for. I always found her very enthusiastic and conscientious and able to provide innovative ideas and suggestions around how we could deliver excellent services to our clients.
Clare Fletcher
Kelly was an integral part of setting up the new CJ Contact Solutions business. Kelly brought together the process & training to all the new Contact Solutions staff ensuring the business performed to the required company standards. During this time I found Kelly to be efficient, knowledgeable & essential to the integration of the new business focus. I would recommend Kelly’s work as she performed with enthusiasm, high attention to detail & delivered high standards throughout.
Peter Ratcliffe
I worked with Kelly while at Rockliff Computers she was the team leader on the 24hr software support desk, providing support services to some of our biggest customers. She also provided on site cover as the onsite administrator at one of our major managed services accounts that I was responsible for. I always found her very enthusiastic and conscientious and able to provide innovative ideas and suggestions around how we could deliver excellent services to our clients.
Credentials
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ITIL Management Foundation Certificate
ISEB
Experience
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Banking Works
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United Kingdom
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Financial Services
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1 - 100 Employee
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Product Manager
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Mar 2020 - Present
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Ferratum Global
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Finland
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Financial Services
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100 - 200 Employee
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Product Owner
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Mar 2015 - Aug 2018
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Project Team Manager
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May 2014 - Feb 2015
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Analyst
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Jul 2012 - May 2014
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CJ Retail Solutions
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United Kingdom
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Retail
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1 - 100 Employee
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Business Process Analyst
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Apr 2007 - Mar 2012
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Project Co-ordinator
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Oct 2004 - Mar 2007
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Project Manager
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Feb 2004 - Sep 2004
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Project Manager
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Aug 2003 - Jan 2004
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Contract Work - Varied job roles
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Jul 2002 - Aug 2003
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IKON Technology Services
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IT Services and IT Consulting
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1 - 100 Employee
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Team Leader
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Mar 1999 - Jul 2002
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Education
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Seneca College
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CW Jefferys SS
SSHGD