Kelly James

Information Technology Support Specialist at Overwatch Group
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Contact Information
us****@****om
(386) 825-5501
Location
Kihei, Hawaii, United States, US

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Credentials

  • Esri Transform AEC Projects with GIS and BIM
    Esri
    Oct, 2022
    - Nov, 2024
  • Creating a Space-Time Cube
    Esri
    Feb, 2022
    - Nov, 2024
  • Geostatistical Interpolation: Introduction
    Esri
    Feb, 2022
    - Nov, 2024
  • Geostatistical Interpolation: Using Empirical Bayesian Kriging and EBK Regression Prediction
    Esri
    Feb, 2022
    - Nov, 2024
  • Introduction to Space-Time Analysis
    Esri
    Feb, 2022
    - Nov, 2024
  • Getting Started with ArcGIS Pro
    Esri
    Oct, 2021
    - Nov, 2024
  • Imagery in Action
    Esri
    Sep, 2021
    - Nov, 2024
  • Imagery in Action
    Esri
    Sep, 2021
    - Nov, 2024
  • Introduction to Geospatial Intelligence
    United States Geospatial Intelligence Foundation (USGIF)
    Feb, 2021
    - Nov, 2024
  • CompTIA Network+
    CompTIA
    Sep, 2016
    - Nov, 2024
  • CompTIA Security+
    CompTIA
    Dec, 2016
    - Nov, 2024
  • Space-Time Analysis: Finding Temporal Trends
    Esri

Experience

  • OWG
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Information Technology Support Specialist
      • Aug 2018 - Present

      I currently provide Level I & II end-user support remotely and in-person for 50+ clients across the United States. I utilize extensive knowledge of computer systems and networking, vendor-supplied diagnostic tools, and Web-based information to troubleshoot hardware, software, and network malfunctions to determine the appropriate solutions to resolve the daily challenges faced by our partners. I work closely with account mangers to make sure that holistic approaches to solutions are explored and to proactively seek solutions to potential future problems. I assist with the maintenance of the IT knowledge base which include creating written knowledge base articles and videos for internal and client-facing needs. The team I belong to works tirelessly to promote best practices in ITSM, customer service, and utilize ITIL practices to best serve the dynamic needs of our partners.

  • Federal Geographic Data Committee
    • United States
    • Government Administration
    • 1 - 100 Employee
    • Research Assistant Intern
      • Aug 2020 - Jun 2022

      I supported the FGDC as an applied science research assistant. In this role, I conducted research and development to support FGDC work in the development of architectures, standards, policy, crafts case studies, complete tests, assessments and evaluation, development and deployment of models, tools, applications, services, and technologies to advance the use of Geospatial information for the Nation, and our Americas regional initiatives supporting the Administrations international open data collaborations with the Intergovernmental Group on Earth Observations and the United Nations Global Geospatial Information Management. I led the test, evaluation, and deployment of an open-source NextGen GeoScience workbench that integrates statistical, social, environmental, earth observation (EO), geospatial, and other data to support understanding and decision-making. This strategic effort builds upon U.S leadership’s priority efforts to develop the national, regional, and global capacity to leverage open data and EO for decision-making. The strategic thrust to develop capacity is to establish a GeoScience workbench to provide on-demand access to an Inter-American platform of open data currently being mobilized and to integrate features and services that allow a community of stakeholders to leverage analysis-ready data, modeling, processing, mapping, product development, and other services.

  • Tactical Engineering and Analysis, Inc.
    • United States
    • Defense and Space Manufacturing
    • 100 - 200 Employee
    • System Administrator & Information Assurance
      • Jul 2016 - Feb 2018

      I supported the Ballistic Missile Defense project for SSC PAC and the Missile Defense Agency. As a civilian contractor, I maintained the security posture of 150+ classified systems according to DISA standards and provided very-high availability for Classified military projects and live-testing events. I enforced, maintained, and submitted audits for workstations ensuring they met DoD/DISA/NSA/Navy security requirements. I provided systems administration support in a NOC setting for Windows and Linux systems including server and workstation upgrades, user account setup, and security administration. During the time I worked at BMD, we were ranked #1 out of 251 Missile Defense Agency sites for security, and software/hardware compliance during 2016-2018 period.

Education

  • Oregon State University
    Certificate, Geographic Information Science Certificate
    2020 - 2022
  • Oregon State University
    Bachelor's degree, Environmental Science/GIS
    2017 - 2022

Community

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