Experience

Arabian Horse Association

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Customer Service Supervisor

  • May 2002 - Present

  Manage team members to workflow, phone coverage, scheduling and reviews. Process and maintain race results for AJC (Arabian Jockey Club) racing throughout the United States. Company liaison for AJC racing and AJC Board of Directors. Respond promptly to emails. Manage membership renewals, account adjustments and reversals. Company liaison to foreign world registries with WAHO rules and regulations. Process imports/exports to ensure proper documentation for registration and breeding records. Manage domestic registrations and transfers to ensure all rules and regulations have been followed. Manage monthly cancellation and write off procedures to maintain positive income for company. Assist in the overflow of incoming customer service calls and receptionist coverage. Manage updates, inventory and the purchase of all forms (online and paper copies).



Adams County School District 50

• United States

• Administrative Assistant and Para Educator

  • Aug 1999 - May 2002

  Manage Discipline Dean’s office Maintain the Principal’s records of seminars, classes taken and expenses Assist with student record maintenance and distribution Assist in the nurse’s office, dispense medications and maintain training on shot dispensation Maintain accurate attendance and medical records of all students Create new documents for upcoming school events Monitor classrooms to ensure safety and order Manage Discipline Dean’s office Maintain the Principal’s records of seminars, classes taken and expenses Assist with student record maintenance and distribution Assist in the nurse’s office, dispense medications and maintain training on shot dispensation Maintain accurate attendance and medical records of all students Create new documents for upcoming school events Monitor classrooms to ensure safety and order



Affiliated Banks

• Teller, Vault Teller and Asst. Supervisor

  • May 1979 - Feb 1991

  Manage tellers to work flow, drawer balances and weekly schedule Manage cash vault up to $500k and ATM machine stock Teller functions; cash checks, accept deposits, place holds when needed Customer service phones and customer service desk Manage variety of bookkeeping desks Manage tellers to work flow, drawer balances and weekly schedule Manage cash vault up to $500k and ATM machine stock Teller functions; cash checks, accept deposits, place holds when needed Customer service phones and customer service desk Manage variety of bookkeeping desks