Experience

Tactacam LLC

• United States
• Retail
• 1 - 100 Employee

• Vice President of Marketing

  • Mar 2023 - Present

• Vice President Customer Experience

  • Nov 2022 - Mar 2023



MedCerts

• United States
• E-learning
• 100 - 200 Employee

• Executive Vice President Of Operations

  • 2020 - 2022

  I performed as a strategic senior executive reporting directly to the Chief Executive Officer within the premier online career training school and certification organization. Additionally, I led cross-functional teams encompassing student success, career services, regulatory compliance, internal information technology, academic program directors, registrar, shipping department, and data specialists. ➥Spearheaded a team of student-facing advisors and managed a $10M annual budget. ➥Scaled the advisor team from 8 to 35 to support the large growth in students from 250 to 500 while increasing margins, efficiency, and best practices. ➥Leveraged business intelligence and deep knowledge to develop the team, execute processes, and align people with roles to drive operational excellence. ➥Drove the seamless implementation of Salesforce empowering organizational growth through innovative automation, data, and reporting capabilities. ➥Accelerated growth and maturity of the enterprise enhancing service levels, catapulting NPS scores to 69 while soaring past industry averages, and generating an increase in revenue from $12.5M in 2011 to $50M in 2014 Show less