School Director

• Mar 2023 - Present

English Second Language Teacher

• Apr 2022 - Apr 2023

Brand Services Specialist

• May 2020 - Jan 2022

● Promoted our Brand through quality service delivery ● Time and territory management of our 300+ clients and growing account base of $300,000 monthly revenue ● Ensured contract compliance and creating customer satisfaction plans ● Developed the franchisee channel by supporting and identifying talent that will help increase revenues and enhance our brand ● Accurately and thoroughly managed the updating of records in the ACT Database ● Promoted our Brand through quality service delivery ● Time and territory management of our 300+ clients and growing account base of $300,000 monthly revenue ● Ensured contract compliance and creating customer satisfaction plans ● Developed the franchisee channel by supporting and identifying talent that will help increase revenues and enhance our brand ● Accurately and thoroughly managed the updating of records in the ACT Database

Membership Director

• Jun 2018 - May 2020

● Effectively managed a 2.1-million-dollar budget with a $52,000 surplus in 2019. ● Managed a team of fifteen part-time and full-time employees. ● Consulted and collaborated with team members to make sure programs are superior. ● Spoke with community organizations to boost outreach and highlight programs successes. ● Followed quality standards and procedures to minimize errors and maximize customer satisfaction. ● Developed standard operating procedures and document workflows for current and future process steps. Show less