Experience

Friendly Chevrolet

• United States
• Automotive
• 1 - 100 Employee

• Service Dispatcher

  • Dec 2022 - Present

  Dispatch vehicle work to technicians in their correct skill groups in an efficient and timely manner; monitor the work flow and tech proficiency to ensure vehicles are completed correctly with the “ Fixed Right the First Time”mentality; make sure techs are working at or exceeding their set goal for efficiency; consistently work with advisors to make sure they write their stories correctly, asking the customer detailed questions to help the tech to effectively make repairs; make sure all who touch the RO are maintaining GM compliance; review all warranty RO’s for compliance and sending back to those who are not; book all repair orders; continuous training in GM compliance to all advisors and technicians; consistently assisting warranty administrators with their backlog; monitor extended warranty schedule daily and making necessary journal entries; assisting Service Manager as needed. Full detailed schedule reconciliation. Show less

• Warranty Administrator

  • Dec 2022 - Oct 2023

  Code, process, submit and correct when needed all General Motors Warranty Claims (approx. 1300 claims/mo) process all extended warranty claims to include Ally, GM Fleet, Element Fleet and Global. Full detailed schedule reconciliation and collections as warranted.Lead Booker and weekend Dispatcher.



Hiley Buick-GMC of Fort Worth

• United States
• Retail
• 1 - 100 Employee

• Internal Service Manager/Dispatcher

  • Feb 2022 - Oct 2022

  I was laid-off from this position. Supervisor of five used car technicians, as well as, writing all internal RO’s, to include PDI’S, Recons, transportation claims and recalls; dispatch and manage flow of vehicles through the shop in a timely manner; written cost estimates to Used Car Manager; scheduling with vendors as needed; writing of P.O.’s relating to vehicle; picking up parts locally as needed; set-up all transportation claims, to include corresponding with carriers for needed information, gathering of needed documentation and photos to process the warranty transportation claim; helped to motivate the team resulting in an increase in hours run through the shop. Manage the Recon Department from writing of initial RO to the booking and closing of RO, while ensuring quality control through the entire process. Show less



Sam Pack's Five Star Chevrolet

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• WARRANTY ADMINISTRATOR/DISPATCHER/CASHIER MANAGER

  • Jan 2018 - Jan 2022

  Hired as Warranty Administrator/Accounts Receivable where I managed a high volume of factory and extended warranty claims to include coding for submission, correction and account reconciliation; posting of all tech labor times for payroll and track and return parts as requested by manufacturer. In addition, also held the position of Dispatcher, where I managed the workflow within the shop in order to ensure vehicles are dispatched to the qualified technician (s); make certain of a timely diagnosis, estimate to customer and repair. Lastly, was promoted to Service Office/Cashier Manager where I manage five employees to include Cashiers, Internal Service Advisor and Appointment Setter. Booker for all factory warranty claims. Relief Service Advisor. Other duties as requested. Show less

• AUTOMOTIVE SERVICE ADVISOR

  • Aug 2017 - Jan 2018

  Provided superlative customer satisfaction while establishing and maintaining long-term relations; written cost estimates and accurate information regarding needed service work; communicating with technicians to ensure repairs are accomplished in a timely and accurate manner. Booking and invoicing of repair orders. Other duties as requested. Provided superlative customer satisfaction while establishing and maintaining long-term relations; written cost estimates and accurate information regarding needed service work; communicating with technicians to ensure repairs are accomplished in a timely and accurate manner. Booking and invoicing of repair orders. Other duties as requested.



Industrial Power Truck & Equipment

• United States
• Truck Transportation
• 1 - 100 Employee

• WARRANTY ADMINISTRATOR/HEAVY DUTY SHOP SERVICE ADVISOR

  • Feb 2014 - Mar 2016

  Hired as the Warranty Administrator/Accounts Receivable for all truck lines to include coding, processing, submittals and corrections of all claims to the factory, as well as reconciliation of related schedules and preparation of journal entries. Flagging and posting all tech time for payroll. Also hired as a Floater Service Advisor, filling in for all advisors in the Body Shop, Medium Duty Shop and Heavy Duty Shop when on vacation or out for personal reasons. Lastly, moved to Heavy Duty shop where I worked as a Service Advisor, providing excellent customer satisfaction while establishing and maintaining long-term relations; managed several fleet companies with their preventive maintenance (PM), averaging between 34 and 63 units per fleet company; sent weekly log sheet to each vendor of all units showing needed service work; communicating with technicians to ensure repairs are accomplished in a timely and accurate manner; booking and invoicing of repair orders. Show less



Clay Cooley Auto Group

• United States
• Retail
• 1 - 100 Employee

• WARRANTY ADMINISTRATOR/ASSISTANT DISPATCHER

  • Jan 2013 - Jan 2014

  Normal Warranty Administrator/Accounts Receivable and Dispatcher duties. Normal Warranty Administrator/Accounts Receivable and Dispatcher duties.



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• MECHANICAL CLAIMS ADJUSTER

  • Jan 2012 - Jan 2013

  Responsible for managing the investigative, negotiation and claims resolution process for claims involving mechanical failures consistent with company policies and state regulations; processing of mechanical warranty claims in an equitable, cost-effective manner via phone and computer, in a call center environment; claims adjuster for foreign and domestic cars and trucks, RV’s, motorcycles, personal watercraft, outboard motors and snowmobiles; negotiations of labor time and parts pricing with repair facilities by verifying industry accepted pricing guides such as Alldata, Mitchell, Mitchell Crash, Chilton and Motor; purchase replacement parts and arrange delivery when necessary; assign on-site inspectors when warranted and process inspection reports in an accurate and timely manner; and provide support to Regional Managers, Agents, repair facilities and service contract holders with questions regarding contract coverages; website procedures/passwords; cancellations and technical assistance. Show less



CLASSIC CADILLAC, INC.

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Service Advisor

  • Jan 2002 - Jan 2003

  Normal Service Advisor duties. Normal Service Advisor duties.



Auburn Chevrolet

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• LEAD SERVICE ADVISOR

  • Jan 1998 - Jan 2002

  Lead Service Advisor for Chevrolet and Fourwinds Motorhomes. Lead Service Advisor for Chevrolet and Fourwinds Motorhomes.



Bob Moore Cadillac

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• SERVICE ADVISOR.

  • Jun 1998 - Oct 1998

  Normal Service Advisor duties for 3 teams, the highest of all 9 advisors. Normal Service Advisor duties for 3 teams, the highest of all 9 advisors.



Midway Auto Group

• United States
• Automotive
• 1 - 100 Employee

• AUTOMOTIVE SERVICE CONSULTANT

  • Jan 1995 - Jan 1998

  Normal Service Advisor duties. Normal Service Advisor duties.



Dobbs Honda

• United States
• Motor Vehicle Manufacturing

• Accounting Office Manager

  • Jan 1994 - Dec 1994

  Hired as Accounting Office Manager where I supervised and assisted 7 accounting department employees, as well as service department cashier; Accounts Receivable/Collections; full-detailed schedule reconciliation; setting up and maintaining all payroll types and personnel files; preparing financial statements, month-end and quarterly reports, pay-off checks for floor plans and used vehicles; other duties as requested Hired as Accounting Office Manager where I supervised and assisted 7 accounting department employees, as well as service department cashier; Accounts Receivable/Collections; full-detailed schedule reconciliation; setting up and maintaining all payroll types and personnel files; preparing financial statements, month-end and quarterly reports, pay-off checks for floor plans and used vehicles; other duties as requested



BIG BILLY BARRETT MITSUBISHI-ISUZU-HYUNDAI

• WARRANTY ADMINISTRATOR/BILLING CLERK

  • Jan 1993 - Jan 1994

  Normal Warranty Administrator/Accounts Receivable and New/Used Car Billing Clerk duties. Normal Warranty Administrator/Accounts Receivable and New/Used Car Billing Clerk duties.



Steakley Chevrolet, Inc

• INTERNAL AUDITOR/ACCOUNTS PAYABLE AND RECEIVABLE

  • Jan 1991 - Jan 1993

  Full-detailed schedule reconciliation and normal A/P and A/R duties. Full-detailed schedule reconciliation and normal A/P and A/R duties.



Freeman Mazda Hyundai

• United States
• Retail
• 1 - 100 Employee

• BILLING CLERK.

  • Jan 1990 - Jan 1991

  Normal new/used car Billing Clerk duties. Normal new/used car Billing Clerk duties.



Beaver Chevrolet

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• SERVICE ADVISOR.

  • Jan 1989 - Jan 1990

  Normal Service Advisor duties. Normal Service Advisor duties.