Experience

Livingood Daily

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Customer Experience Specialist

  • Aug 2021 - Present

  Every month in the United States over 100 million people take a prescription drug through our sick care system. Our vision is to equip 10 million people with REAL health solutions. Every day we lead people out of sick care to experience REAL health through all-natural health supplements, trainings, challenges, and a lifestyle to Live Good. Every month in the United States over 100 million people take a prescription drug through our sick care system. Our vision is to equip 10 million people with REAL health solutions. Every day we lead people out of sick care to experience REAL health through all-natural health supplements, trainings, challenges, and a lifestyle to Live Good.



STATUS (an affiliate of Tzell Travel Group)

• Corporate Travel Specialist

  • Jul 2017 - Jun 2020

  In my current position, I provide superior customer service while coordinating domestic and international corporate, entertainment, and luxury travel arrangements for VIPs in a remote position. In this role, I facilitate concierge level service, including air, car rental, accommodations, car services, and other reservations. Key Accomplishment: ♦ Utilize Sabre 360 to address client requests, including self-ticketing, exchanges, refunds, profile development, fare savings, and invoicing. Show less



Carlson Wagonlit Travel

• United States
• Retail
• 1 - 100 Employee

• Corporate Travel Consultant for Novartis

  • Aug 2016 - Nov 2016

  As a corporate travel counselor, I managed travel planning for major accounts Novartis and Alcon for HRG North America, and then Carlson Wagonlit following acquisition of Novartis account. In these roles, I made domestic and international travel reservations for air, car rental, car services, and accommodations for individuals and groups in adherence with schedule, budget requirements, and travel policies. I provided personalize service and accurately and efficiently resolved concerns, issues, and special requests while serving as a subject matter expert on the travel industry, corporate travel policies, and corporate objectives. I also created and distributed group itineraries as requests, and clearly communicated documentation required for international travel to mitigate issues and delays. Key Accomplishment: ♦ Recruited by Carlson Wagonlit from HRG by Novartis request to service account and VIP travelers. Show less



HRG North America

• United States
• Travel Arrangements
• 200 - 300 Employee

• Corporate Travel Consultant for Novartis

  • Aug 2011 - Aug 2016

  Corporate Travel Consultant (Home based/Virtual) – Assigned to ‘Novartis Pharmaceuticals’/Alcon account Responsible for booking domestic and International travel reservations for the Novartis account. Including air, car rentals, accommodations, limos/car services for group travel, VIP, health care professionals, and all employees around the world. Corporate Travel Consultant (Home based/Virtual) – Assigned to ‘Novartis Pharmaceuticals’/Alcon account Responsible for booking domestic and International travel reservations for the Novartis account. Including air, car rentals, accommodations, limos/car services for group travel, VIP, health care professionals, and all employees around the world.



IMG

• United States
• Information Technology & Services
• 1 - 100 Employee

• Corporate Travel Consultant

  • Jan 1993 - Aug 2011

  At IMG I coordinated domestic and international travel for the global sports, fashion, and media business with over 4K total employees. In this position, I arranged travel plans for corporate executives, celebrities, clients, and their families, including air, car rental, car services, and accommodations. Utilized Amadeus, Sabre, and Apollo travel software systems. At IMG I coordinated domestic and international travel for the global sports, fashion, and media business with over 4K total employees. In this position, I arranged travel plans for corporate executives, celebrities, clients, and their families, including air, car rental, car services, and accommodations. Utilized Amadeus, Sabre, and Apollo travel software systems.



Prescott Travel at Cleveland Clinic

• Corporate and Leisure Travel Consultant

  • Jan 1987 - Jan 1993

  Prescott Travel was a national travel company with regional Cleveland offices. Provided six years of service booking corporate and leisure travel Served as in-house travel consultant for Cleveland Clinic physicians and staff Received extensive training by Prescott and Covia Developed proficiency with Apollo and Focal Point software platforms Increased skills in salesmanship, telephone techniques Focused on both domestic and international travel Prescott Travel was a national travel company with regional Cleveland offices. Provided six years of service booking corporate and leisure travel Served as in-house travel consultant for Cleveland Clinic physicians and staff Received extensive training by Prescott and Covia Developed proficiency with Apollo and Focal Point software platforms Increased skills in salesmanship, telephone techniques Focused on both domestic and international travel



Executive Tours and Travel

• United States
• Travel Arrangements

• Corporate and Leisure Travel Consultant

  • Jan 1984 - Jan 1987

  Executive Tours and travel was a locally-based travel company. Received training to increase travel industry knowledge Focused on both corporate and leisure travel Increased familiarity with Apollo software system Developed large clientele with substantial repeat business Executive Tours and travel was a locally-based travel company. Received training to increase travel industry knowledge Focused on both corporate and leisure travel Increased familiarity with Apollo software system Developed large clientele with substantial repeat business