Experience

U-PIC Shipping Insurance

• United States
• Insurance
• 1 - 100 Employee

• Account Manager

  • Jun 2022 - Present



School Device Coverage

• United States
• Insurance
• 1 - 100 Employee

• Account Manager

  • Jun 2022 - Present



US Bioservices

• United States
• Pharmaceutical Manufacturing
• 100 - 200 Employee

• Benefit Verification Team Lead

  • Oct 2015 - Jun 2022



Dallas Center for Sleep Disorders

• Plano TX

• DME Coordinator

  • Feb 2014 - Aug 2015

  Verify insurance benefits and coverage for CPAP/BILEVEL machines w/ Prior Authorizations. Discussing with patients their insurance coverage and financial responsibilities and collecting. Scheduled patients for device set up appointments. Performed device set up and educated each patient along with mask fitting. Managed follow up care with each patient to maintain compliance with PAP therapy. Created and followed through with 90 day follow up phone calls for replacement supplies for each patient. Provided monthly reports of all set ups and sales totals for a rolling 3 month period. Worked with outside vendors for competitive pricing and ordering inventory. Trained coworkers on DME set up and resupply. Show less



Universal Med Supply

• Irving, TX

• Patient Care Coordinator

  • Sep 2013 - Feb 2014

  Called new patients and collected all personal demographics and insurance information to check eligibility and coverage. Made numerous calls to patients, insurance providers, and following all company protocol on each call. Assisted with major follow-up to make sure each patient/customer is satisfied with our product and service. Called new patients and collected all personal demographics and insurance information to check eligibility and coverage. Made numerous calls to patients, insurance providers, and following all company protocol on each call. Assisted with major follow-up to make sure each patient/customer is satisfied with our product and service.



Nationwide Medical, Inc.

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Patient Benefit Coordinator

  • Jan 2009 - Aug 2013

  Organize, confirm, process, and call patient’s insurance providers to confirm coverage. Call new and existing patients to assist with numerous tasks. Worked with many customers throughout the United States who were in need of getting CPAP machines and supplies to treat their Sleep Apnea. Made over 100 outgoing calls daily to patients, while taking incoming calls and distributing to the correct personnel. Establishing and maintaining a high level of positive working relationships with internal and external customers, ensuring satisfaction with company services. Served as a lead within the department and ensured all new hires were trained and up-to-date on new policies. Show less



Countrywide Mortgage Services

• United Kingdom
• Financial Services
• 300 - 400 Employee

• Managers Assistant

  • Apr 2007 - Dec 2008

  Worked with multiple Asset managers assisting in making sure they had all the files and documents needed to meet there goals. Making the files and ordering the documents. Filed all documentation from personnel files to invoices. Answered multi phone lines and faxed new orders. General office duties and provided excellent customer service to all personal. Worked with multiple Asset managers assisting in making sure they had all the files and documents needed to meet there goals. Making the files and ordering the documents. Filed all documentation from personnel files to invoices. Answered multi phone lines and faxed new orders. General office duties and provided excellent customer service to all personal.