Asst. General Manager

• Mar 2021 - Present

Administrative Assistant/Utility Billing Clerk

• Mar 2017 - Present

Effectively handle all in-person and over the phone inquiries and direct customer to appropriate department. Responsible for all citizen complaints. Sending letters and scheduling re-inspections of violations. Issue citations in accordance with City Ordinance. Responsible for the scheduling and reserving of the City's Rental Facilities. Manage DocuXplorer software and City's filing system. Oversee City's compliance with Minnesota Data Practices regulations. Responsible for issuance of city beer and liquor, pawn shop and dog licenses in accordance with all local and state regulations. Update City's material on local access cable channel. Responsible for scheduling election training dates and times. Attend Election Judge training and manage City's hiring of election judges. Maintains City's personnel files, including, but not limited to employee file, medical and other confidential files as they pertains to city employees. Responsible for maintaining OSHA files and reporting. Enter invoices for payment into accounting accounts payable software, ensure that the correct posting dates are put on all entries. Maintain utility accounts, meter readings, requests for meter testing, water-shut-off requests, etc. Process all billing for water and sewer, updating customer information on all accounts and generating water and sewer bills to be mailed by the appropriate deadlines as established by City Council. Process payments and account adjustments for utility billing using bar-code scanner or through data entry. Apply late fees immediately after due dates. Generate shut-off notices for all unpaid accounts by established deadline. Document customer questions and/or complaints related to billings, meter readings, usage, payment arrangements, water shut-offs, etc. and provide information to City Administrator for appropriate action. Sending delinquent utility and fire call amounts to certification to the County for assessment. Show less

Sales/ Marketing/ HR

• Feb 2015 - Mar 2017

Responsible for recruitment and selection of perspective employees, training and development of employees. Evaluate employees, set goals, conducting objective performance reviews, and recognizing and awarding performance to improve productivity. Handle employee terminations, grievance and other difficult situations in a sensitive, fair, and respectful manner, work closely with supervisors, management, and the owner. Organize and present at once a month employee meetings regarding recent achievements, goals, safety reminders, or other important notifications Responsible for updating employee handbooks and SDS books. Entrusted with Business issued credit card for purchases of office supplies, uniforms, etc. Responsible for dynamic customer service, ringing and loading of customers. Responsible for setting up customer deliveries and taking phone orders. Ensuring customer satisfaction and handling any customer grievances. Successful in developing and executing strategic marketing plans, setting and administering budgets, including measurement and return on investment, and managing projects from inception to successful completion. Improve “employer branding” by working with an offsite company to design, develop, and re-launch updated websites for Applewood Nursery and SBC Services, Inc. Control overall company image across all marketing collateral in print and electronic formats, including online and social media facets. Ensure that all campaigns, online and in print, run to deadline and on budget. Establish and maintain twice-a month e-newsletters using Mail Chimp to give customers relevant and useful information as well as promote business and sales. Responsible for updating company webpages to include changing hours, job postings, information posts for customers and many other items. Analyze ways of enhancing management decision-making through the application of sound financial considerations and workforce planning. Show less

Payroll Administrator

• Oct 2013 - Oct 2014

Responsible for HR relations with employees and union contracts. Responsible for employee payroll and all tax payments. Making payments and deductions for all Benefits. Over seen front desk operations, all phone call directory, plan print ordering for projects, office supplies, etc. As Safety Coordinator I was responsible for keeping up to date on all OSHA requirements and guidelines. Responsible for Monthly Union reports and payments made on behalf of all union members. Many other duties and responsibilities. Show less

Lead returnable packaging cycle counter

• Jan 2012 - Apr 2013

Receive all packaging that was returned to the company, and maintained it while it was in-house. Responsible for working with production team, to ensure adequate supply of packaging needed to complete jobs. Created new procedures for the return of all packaging to provide for more accurate tracking of locations, quantity and movement of materials, saving on labor and material costs. Created a new excel form for all of the returnable packaging, providing a more accurate and detailed look into packaging being returned to the warehouse. Compile and prepare daily, weekly, monthly, and quarterly reports for Executive Management. Providing vital feedback for improvement in company policies and procedures. Preformed cycle counts of returnable packaging and manufactured product. Show less

Assistant Manager/ Deli Manager

• Oct 2010 - Nov 2011

Responsible for maintaining a healthy and safe food preparation environment for all employees and customers. Responsible for managing and operating all store functions when manager was away. Responsible for the weekly order of in-house use food products. Entrusted with the responsibility of bank deposits, safe counting and deposits, and company paperwork. Entrusted with thoroughly training employees on how to safely and responsible prepare food and in general job duties. Responsible for maintaining a healthy and safe food preparation environment for all employees and customers. Responsible for managing and operating all store functions when manager was away. Responsible for the weekly order of in-house use food products. Entrusted with the responsibility of bank deposits, safe counting and deposits, and company paperwork. Entrusted with thoroughly training employees on how to safely and responsible prepare food and in general job duties.